Steps to reset Settings
Tap the "Start" button, followed by
"Settings."
Tap "Security" or "Personal
tab," followed by "Device Lock" or "Lock."
Enter your
existing password when prompted.
Enter the default password in the
"Password" box. Refer to your phone's user's manual to retrieve the
default code. The most common default codes are "1234,"
"0000" or the last four digits of your cell phone number.
Re-enter the default password again to confirm
your entry, and then create a hint to help you retrieve the password in the
future in case you forget it.
Tap the "OK" button to complete
the process.
Hard Reset
Tap the
"Start" button, followed by "Settings."
Tap "Security"
and click the "System" tab.
Locate and click
"Clear Storage."
Enter the security code
when prompted.
Tap "OK" to
confirm your decision to perform a hard reset. Wait for the phone to restart.
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