Question about Samsung RS2534 Side by Side Refrigerator

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Ice maker only produces crushed ice even though is says cubes

We have tried to get cubes instead of crushed ice, but all that will dispense from the door comes out crushed. We have emptied the bin and cleared the way thinking there was a blockage to no avail. Any suggestions....

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  • Anonymous May 22, 2008

    I had the same problem but I solved it when I turned the temperature down in the freezer (to 4 degrees or colder). The amount of ice made is dependent on the temperature inside the freezer, and cubed ice is only available when there is a depth of several inches of ice cubes in the bin. It must cover the solenoid tube. Ice on the floor of the bin is crushed and, therefore, if there are only ice cubes on the floor of the bin, all you will get is crushed ice.

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Check the arm on the bottom of the ice bin going back to the back wall of the freezer if it is in that little stirup then the solenoid could be bad or frozen. the solenoid lifts that arm which opens the flap on the front of the bin which lets the ice fall out without going through the crusher. clear as mud?

Posted on May 08, 2008

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