Question about Xerox Phaser 8500/DN Printer

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Xerox 8500 Error 07,101.43:20955

My Xerox 8500 printer has an error 07,101.43:20955

Printer was working fine and the next morning tried to print to it and during thee warm up process the above error occured. The printer warms up to around 10% everytime and the above error occurs.

Please help.


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  • Roshgo Apr 11, 2008

    Yes you are correct sorry about the the typo it is:


  • Roshgo Apr 14, 2008

    Thank You. I got it repaired it was the ink


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That has to do with the process drive gear box. May be mis timed or a gear broken.

Posted on Apr 11, 2008

  • 1 more comment 
  • Rick Kasper Apr 11, 2008

    You are sure it isnt 07,010,43 ????

  • Rick Kasper Apr 11, 2008

    Ok then thats much better .

    That code has to do with the print head tilt.

    There are 3 things that usually cause that.

    Most of the time it is the print head block, which if you remove the left side cover, (looking from the front) it is a stainless steel block located about mid way back on the machine, toward the bottom. It is about 1 inch square, and ink leaks into it and makes it very sticky, The print head then can not pivot betwen the home and print position.

    The second most likely problem is the wiper blade is stuck to the print head. You can try turning it off and on a few more times, but if the wiper is tacked tightly, you will have to remove both side covers, and the ink loader, and gently pry the blade off the print head.

    Thirdly are the cables that attach to the print head are restricting the free movement of the print head.

    None of these are real difficult to do, Just take time and patience.

    If you want more procedures etc. let me know. This is normally a pretty easy fix.

  • Rick Kasper Apr 14, 2008


    Glad to have been able to help.

    Not to terribly bad a job.

    I forgot, in case that happens again, that block is pretty easy to remove once that spring holder is moved into position.

    But I was neglent in mentioning that the block cleans easier if you have the time to soak it in some very hot water. It softens the ink and makes the block easier to clean.
    Good job.


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