Try to update the video/graphics driver of your notebook. you can download the latest video/graphics driver from your computer manufacturer's web site then restart the computer
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Try Fn + F5 when the external monitor is connected http://support.acer.com/acerpanam/manuals/acer/0000/userguides/AS_5735_5735Z_5335_Eng_QG_0801.pdf
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@FingerStrong Thanks, that improved matters but has not resolved the problem. I updated the drivers and now the laptop recognises that something is connected, but still nothing shows up on the second display.
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