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When I submit my voucher code and try to send it to Garmin I get the eroor message: Error accessing the Internet (12038)

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  • Jimbabwe Apr 13, 2008

    My first time registration and map unlock is returning the same error. I do have a working internet connection.

    "Error accessing the Internet (12038)."

  • jahon316 Apr 28, 2008

    I have the same problem... I submit my voucher code and try to send it to Garmin I get the eroor message: Error accessing the Internet (12038). My internet connection is working fine.

  • Anonymous May 06, 2008

    I have the same problem, the internet connection is working is working with browswers.

  • Anonymous May 08, 2008

    I have the same problem... I submit my voucher code and try to send it to Garmin I get the eroor message: Error accessing the Internet (12038). My internet connection is working fine.

  • Anonymous May 16, 2008

    I have the same problem... I submit my voucher code and try to send it to Garmin I get the eroor message: Error accessing the Internet (12038). My internet connection is working fine, I have also tried emailing Garmin support, but a week later, still haven't had a reply.



    Not impressed with Garmin

  • Green Sock May 16, 2008

    I have the same problem... I submit my voucher code and try to send it to Garmin I get the 12038 error message: My internet connection is working fine.

  • mick10b May 18, 2008

    I get exactly the same message, i have sent message to garmin helpdesk and await a response.

  • Anonymous Jun 13, 2008

    me too, i cant get the mapsource to unlock and get maps.

  • bucklan777 Aug 05, 2008

    when i try to get on mapsource i keep getting the error 12038 and i'm connected to the net don't know what to do

  • Anonymous Aug 26, 2008

    26Aug08



    Yes same problem here.



    Vista based PC if that is relevant.

  • jakl1313 Jan 12, 2009

    error accessing Internet 12038

    please verify Inet Connction...? I have Inet Connection but i cant get this to work

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I had the same problem. Through a process of trial and error (firewalls, Google searches) I stumbled on my own solution.

I went to the Garmin website and logged in to the user account I had previously created when first registering the GPS unit I was going to use the MapSource data with.

One of the options when you have logged in is to unlock Map software. I went through several screens, entered my voucher code and then got the 25 digit unlock code. Hey presto, MapSource now working.

Not sure whether you can create an account without having a product to register, but this may help if you do have an account.

Posted on May 24, 2008

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  • Level 1:

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Dear Sir/ Madam,

When I submit my voucher code and try to send it to Garmin I get the eroor message: Error accessing the Internet (12038)

Thank you.

Kind regards

dave

Posted on Nov 21, 2008

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