Question about HP Creative Sound Blaster Audigy 5.1

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Please help i jammed the jack to my sound card, heard a loud screeching sound and after received a message saying that i need to install drivers for my hardware - multimedia audio controller. the sound card is creative one and has these numbers on it. sg0088gf-1272/-1c4-1d77. unable to hear any sound

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  • ayanaalexis Apr 11, 2008

    thanx a million. i couldnt believe it was as simple as changing the slot.

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Shutdown the computer and remove the power cord from the power supply.
Remove the card and check it for any physical damage. Something may have shorted out when you "jammed the jack" into it.

If there is nothing obviously wrong with the card, then reinsert it back into the slot fully, put the holding screw back in place and boot the computer back up.

It should find the drivers automatically (since it was previously installed)

If it dosn't, then shutdown again, move the card to another spare PCI slot and tray again.
Failing that, goto Creatives website. There is an option in the support section to allow Creatives webpage to scan your computer for drivers that you need automatically.

Hope that helps.

Posted on Apr 11, 2008

  • Peter Thompson
    Peter Thompson Apr 12, 2008

    Sometimes it's the smallest thing that makes something work =)



    Glad to help =)

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No sound heard


Hello dnagodh
First, test your speakers by connecting them to another sound device like CD/DVD player or a similar device. If you can hear sounds from the speakers, they are fine. Next, connect the speakers back to the computer. Make sure that you plug them into the right colored jack at the back. The speaker pin should be plugged into the green jack at the back of the computer.

Now, if you can't see the speaker icon in the system tray, you may need to enable it from the Control Panel. From the Control Panel, double-click "Sound and Audio Devices" and check the box that says "Place volume icon in the taskbar.
Next, run the following command from the Start -> Run box and then press Enter: dxdiag
Click on the Sound tab and you can see the details of your sound card. You can also test your sound card from this tab. Note the name of the sound card driver, on paper. If you can't even see the sound driver name, the driver is not installed or not installed properly.
The easiest thing that you can do now is to do a system restore, using the System Restore utility.

Here's a link about how to use the system restore utility on Windows XP:
http://www.microsoft.com/windowsxp/using...

Here's a link about how to use system restore from Windows Vista:
http://www.howtogeek.com/howto/windows-v...

If System Restore didn't make the sound work, do the following:

Start the Device Manager (Right-click My Computer -> Properties -> Hardware -> Device Manager) In Device Manager, Click the + sign next to "Sound, video and game controllers". See that the sound driver that you noted above, is listed.

Now, double click the item in that list that has the same name as you saw in dxdiag's sound tab. Does Device Manager say that the device is working properly? If Device Manager says that the audio device is not working properly, or if there is a yellow exclamation mark next to the device, or if it says that the drivers are not installed for this device, install the drivers from the CDs or from the computer manufacturer's website. However, there's an easier way to do this, as given below.

Here's the easy way to get or update your sound drivers:
You could try to use this driver scanning tool, which scans the computer for needed drivers and has an option to automatically retrieve them for you.

You can download this free tool from here: http://xpdrivers.com/index.cfm

After you have downloaded the above file, double-click on it and follow the simple steps to install it. Then, when it asks if you want to run it, just answer yes. This is easier than manually searching, downloading and installing the drivers.

It's also possible that the drivers are there but the sound card was displaced a bit from it's slot (in case you have a separate sound card on your motherboard, and not a built-in one).

If you suspect this, you should open up the computer and pull out the card. Then, re-insert it firmly into the slot or try another slot if you have another one free. Make sure to tighten the screw to fix the card to the case, and put one there, if it's missing. Here's a youtube video about how to install a sound card:

http://www.youtube.com/watch?v=wp4TDe814...

If none of the above methods worked, pull out your sound card and test it in another computer. You can also try re-installing Windows and lastly try another sound card, if it still fails to work.OR at last go to near computer shop.
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Did you try playing a sound file? Does media player show the file as playing, but you can't hear anything? Or do you get any error? if there's any error, please mention the error.

If the sound plays but you can't hear anything, again, check the speakers are connected to the correct sound jack. Next, try connecting a pair of headphones or earphones (lower the volume before playing any sound  or music file).

If you still can't hear anything, click Start and type the command "dxdiag" in the Run box and then press the Enter key. In the dxdiag window, click the Sound tab. Check the Notes box, if it gives any error info. If your card is working, it should say 'No problems found." You can also test the sound using the "Test Directsound" button.

If you still can't hear any sound, you should check and reinstall your sound card driver manually after removing it first.

There may be other problems. For more information, check this nice blog post about sound problems.

Hope that helps.
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