Question about Samsung Prostar DCS-24B-LCD Corded Phone

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On hold Music

Can you tell me how to program the phone system that there is a music on hold?

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On the Prostar 816 the MOH is connected to the BK-OR/OR-BK wires of the Female connector on the Base Champ Connector. You will need to connect the Headset jack connector to this location, that means cutting off the headset/ear piece from the wire and terminating it to the BK-OR pair of wires. Then MMC 309 and 408 are used to program the music on hold source to the stations and trunks.

Posted on Jul 27, 2008

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cnavarro
  • 2460 Answers

SOURCE: Programming music on hold

Music on hold comes from a MOH source and is plugged into the cabinet on the MOH port :-)

Your ACS module has an RCA jack for the music input. You get a source, like a music on hold player

http://www.neltechlabs.com/spec_sheets/messagermp3_spec.pdf

http://www.onholdplus.com/products/6000series.html

http://www.premtech.com

Or, you can just plug in a CD player or radio. The Intellitouch unit comes with a program called Message Studio and lets you record your own messages or mix your own music (they also provide royalty free tracks) to generic "Thank you for holding" messages.

There is an Australian company that sells you a mini production studion that runs on a PC. It's a bit of an overkill for the average user, but we still do that for messages that need to be scheduled.

http://www.nch.com.au/ims/index.html

Anyway, a long winded answer but I hope this helps.

Carl

Posted on Sep 05, 2008

cnavarro
  • 2460 Answers

SOURCE: Panasonic KX-T7730-when receiver on hook plays on hold music

walk up to the phone and without touching anything else, press "1".

No music.

Carl

Posted on Jun 26, 2009

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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1 Answer

How to silence the on hold beep for the kxt7731


What do you want to use to indicate the call is on hold? You can set it to Music on hold with no music, but the caller won't hear anything if you have no music. If you're talking about the recall on hold, it's adjustable in system programming, where you'll also find the On Hold programming.

Carl

May 31, 2012 | Panasonic KX-T7731 Corded Phone

1 Answer

We have a new Panasonic KX-DT343 system and the on hold music sounds like an old ice cream truck. I need to disable this or change it to another source of real music. Please advise


The music is chosen at system installation. It's system programs 710, 711 and 712. Contact your Panasonic installer or dealer to get into programming.

Carl

Jul 06, 2011 | Panasonic KXDT343 Phone

1 Answer

We'd like to have background music when callers are on hold. We have only the Quick Reference Guide, which tells you to 'input a parameter' - what is this parameter? Thanks


Music on hold requires programming and a music source plugged into the system cabinet. If you don't have a set of manuals and MOH by default, you need to acquire a set of manuals and access to the installer portion of system programming.

I suggest you contact your Panasonic dealer.

Carl

Feb 24, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

How do I turn on the hold music? When a call is on hold, the caller hears nothing and might think they have been cut off. I have pressed "1" on the handset but nothing happens? This is an Advanced Hybrid...


Gess where the music comes from? On the side of the cabinet, or next to the place where all the jacks plug in (depending on system) there's a port called EXT MUSIC or MOH. That's where the music or promotion on hold gets plugged in and then you need to do some system programming to turn it on.

If you Google MUSIC ON HOLD PLAYERS, you'll find a source of good hardware that will let you program or have promotions produced.

Carl

Oct 19, 2010 | Panasonic KX-T7730 Corded Phone

1 Answer

Can i put mp3 music ?


This is an incomplete question, but since I'm heading out the door, I'll take a stab at it.

Strictly, no. You have to answer the phone before you can put MUSIC ON HOLD. The "you" doesn't have to be a human.

However, the last whiney "buy our MOH player or else" sales alert said that we, as phone system sellers "could be" liable if we aid a cutomer in putting illegal music on his system. Yeah. I'll lie awake at night thinking about that one :-)

Your Panasonic cabinet has a MOH port for music. It takes a standard 1/8" mono plug from a music source headphone jack.
In addition, there's system programming that needs to be done to turn it on for hold. In a TA-824 it's program 111. The 824 also has a DISA card that could be the first answer point.

Comment back if you need other instructions.

Carl

Jul 01, 2009 | Panasonic KX-T7730 Corded Phone

2 Answers

MERIDIAN NORSTAR SYSTEM CURRENTLY HAS CD IN FOR HOLD MUSIC, WANT TO STOP THAT AND GO BACK TO BEEP BEEP WHEN ON HOLD.


Go into the programming of Norstar and system programming and cahge the back ground music to Beep.

Apr 21, 2009 | Nortel Meridian M7208 Corded Phone

1 Answer

Panasonic KX-T7731 phone cuts off/mutes on hold music


My guess is that you have a KXT-624 or 824 system.Follow the instuctions here: http://www.onholdplus.com/products/7000series_connect1.html

Then, if you get lucky, when you go to any system phone and press "1" without picking up the handset, the music will play.

If it doesn't and you don't get MOH, you may have to do some programming in system program 111.

Carl

Mar 19, 2009 | Panasonic KX-T7731 Corded Phone

1 Answer

I can't get the on-hold music to work for our 7731


There could be a number of reasons and it depends on your phone system.

In a TA series, you need to turn on Music (program 111). Additionally, in an 824 you need to enable it per phone (pgm 626).

In the TAW/TDA/TDE family, it has to be turned on (710/711/712), and the code for music is *7511 (0 turns it off).

In the TD series, you use program 803 to select a source or none.

Those are the most recent Panasonic systems. If it still doesn't work, post back with the exact model number of your system cabinet and I'll check if there's different instructions.

Carl

Nov 17, 2008 | Panasonic KX-T7731 Corded Phone

2 Answers

Music troubleshooting


music on hold products are licensed and interface with office systems, so you may first want to check your music on hold interface....here is a link which may help
http://www.tmilimited.co.uk/music_on_hold.htm

Jan 07, 2008 | Panasonic KX-T7730 Corded Phone

1 Answer

Hold music


I'm not sure what you currently have for music on hold but regardless this is a feature of the phone system, not the phone. You may have a built in tune or tone, or you could have an external music source connected to the phone system. First you need to know which type of Panasonic phone system you have and where it is located. The system part number should start with "KX-T" and unfortunately, knowing the part number of your phone does not help.

Sep 21, 2007 | Panasonic KX-T7633 Corded Phone

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