Vev Vigano Kontessa Oro 12-Cup Espresso Machine Logo
Posted on Apr 11, 2008

My Vev Vigano Kontessa 12 cup espresso maker does not work properly

I recently purchased a 12 cup Vev Vigano Kontessa espresso maker. The directions that came with the product looked pretty simple and I have folowed them exactly. I am having a problem because not all of the water is being forced through into the pot. I'm getting approximately half of the coffee that it is supposed to make. I can't figure out why there is not enough pressure to force the water through. I purchased the correct coffee (illy espresso fine grind, cafe macinato). I tried low, med and high heat on my gas stove. I tried running just running water through (with no coffee) and it seemed to work fine. All the water came through and filled up the pot. Is there some trick to using this that I'm not aware of?

  • ttay11 Sep 07, 2008

    Hi I've exprienced the same problem and have tried just plain water and nothing works! I can only get a trickle of water to come through. The water boils and there is an obvious amount of pressure but no water rising into the top cavity. I have two other machines and they work perfectly well albeit they are much smaller. Is there a solution to my problem or have I been given a dud? Please help, Tina.

×

3 Answers

Anonymous

Level 1:

An expert who has achieved level 1.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

Problem Solver:

An expert who has answered 5 questions.

  • Contributor 4 Answers
  • Posted on Mar 12, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

Problem Solver:

An expert who has answered 5 questions.

Joined: Mar 12, 2009
Answers
4
Questions
1
Helped
3174
Points
12

I had the same problem, so I embarked on a search mission. Here's what I found, and it worked for me. First, these pots are designed to work only for the amount of water specified for each size. So I have a 6 cup pot that requires 9 oz of water. If I try to put 8 oz. of water, I only get about 1 maybe 2 oz of coffee. Size of the grind doesn't matter as long as you stick to espresso grind (some coffee grinders have several settings for espresso grind). As soon as I put exact amount of water, it works much better. Now, you have to understand that some water gets evaporated as steam, and some water should remain in the boiler section of the pot for safety reason. The general advice is to take the pot off the burner as soon as the gurgling sound reaches its peak and just starts to subside.
That may result (as least for me) in weaker coffee than I like. So what I do, is I fill the coffee funnel with coffee grinds, tamp it very lightly, and then using a wooden skewer I make 3 or 4 holes all the way to the bottom of the funnel. That will help the steam to escape. Before I learned this trick, I thought it was a valve problem or a seal problem. As soon as I tried this trick, bingo! I personally like strong coffee. So I didn't want to compromise it and start adding less coffee to the funnel. The thing is that steam wets and expands coffee grinds, and that may be enough to hinder the process. If you make several holes, steam will not be building in the boiler section and escaping thrgough the valve or break the seal on the gasket.
Hope this helps.

Anonymous

Level 1:

An expert who has achieved level 1.

  • Contributor 1 Answer
  • Posted on Jul 19, 2010
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Joined: Apr 16, 2008
Answers
1
Questions
1
Helped
1346
Points
1

Hi I also have the same problem with this coffee maker. First off solution One "BEST SOLUTION" is insulting. Do you think people are idiots? I will try solution 2, but what a hassle, there should be at least a fill line in the over priced piece of ****. I have had many stovetop expresso makers not only was this the most expensive but also the most frustrating by FAR! I AM TRULY UPSET WITH THIS PRODUCT.

  • Anonymous Jul 19, 2010

    I tried solution #2 from "loveCoffee and I am glad it works great for your 6 cup. Tried adding 18 oz of water to my 12 Cup, 18 OZ. espresso maker but it still didn't work I am taking a sledge hammer to this piece of ****! Unbelievable! I had a wonderful stovetop expresso maker that my wife threw away because it was made out of Aluminum. I really miss it :-(

×

Ad
A

Anonymous

(a) Check that the pot is screwed on tightly enough...if you see an excess of steeam coming from where the two partrs join, then you may have coffee grounds trapped, thus steam escapes, thus you have less coffee, because you lose pressure...lose pressure = lose heat = less coffee! SO, make sure the pot is tight AND there is no coffee grounds on the rim.
(b) There is always some residual water left in the basin
(c) Water is also trapped in the residual cake of spent coffee left over.

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Does the company Vev-vigano still exist? if so why can I not find it to order spare parts?

Hello, Yes the Veb-Vigano company still exists, unfortunatly there website is temporarily out of service: http://vebvigano.it I am looking for parts as well.
3helpful
1answer

I need a filter or a round rubber that has come on done-t vegano

go to http://vev-vigano.com/
and then click on the small envelope in the upper right hand corner and send them and email - they can get you a replacement
1helpful
1answer

I need to buy a vev replacement rubber seal for my stainless steel stovetop espresso machine

go to http://vev-vigano.com/
then click on the small envelope on the upper right hand corner and email them with your question
0helpful
1answer
0helpful
1answer

Good evening! I have received the  Kontessa  Vev Vigano  12 cup from my family  but I don't have an  instruction book with it..  is there a  place where I can download  some simple instructions as to how...

You could use any Bialetti or Vev Vigano instructions created for aluminum pots. I have a 6 cup Vev Vigano Kontessa Inox, but the instructions that came with it were standard. Remember to use correct measurement of water and coffee. Coffee grind should be espresso. I don't know about 12 cup, but assuming that it's double of the 6 cup size, I use 9 oz of water and 6 tablespoons of espresso grind. You could go to www.vev-vigano.com. Their customer service is pretty efficient. Even if you didn't buy your pot from them, they'll reply usually within 24 hours. Good luck.
0helpful
1answer

I need a new funnel for my vev vigano kontessa 6 cup stove top espresso

Usually most stove top espresso makers manufacture these parts to the same standard. Take your old funnel, go to a kitchen store where they sell Bialetti, and compare their funnel size to your funnel size (for the same size put). I noticed that usually, it's the rubber gaskets that may differ slightly. Or you could email customer service of www.vev-vigano.com.
Not finding what you are looking for?

1,356 views

Ask a Question

Usually answered in minutes!

Top Vev Vigano Coffee Makers & Espresso Machines Experts

vince

Level 3 Expert

2530 Answers

ADMIN Andrew
ADMIN Andrew

Level 3 Expert

66847 Answers

Don A
Don A

Level 3 Expert

4422 Answers

Are you a Vev Vigano Coffee Maker and Espresso Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...