Re: will not restart 010-397 states restart printer
I had same problem and called Dell- The 010 errors are all related to the fuser (the thing at the top rear of the 3100) All they had me do was open the rear top cover, pull the outer blue clips and "unplug" or remove and reinstall the fuser. That cleared the error.
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I would Hold down the "Menu" and "Cancel" Button then for "Reset Printer" ,Turn Off the Printer remove the cartridges then reset them again. Along with the Drum Unit. Something is Not Seating properly start thier first. If I could be of further help or your in the CT area then contact us: http://www.copierspluswwllc.com
Removed the fuser unit and also removed the left hand side panel to access the gearing mechanism.
Manually rotated the gearing a number of times thru 360 degress. This appears to have cleared whatever was causing the printer to detect a paper jam although there was no obvious sign of bits of paper or even dust build up.
Error code: 004-332 This type of error code implies
that you need to restart the printer again. However, do check to see if
toner cartridges are seated in the proper position. Also ensure that
they have been locked in. This is an error commonly associated with the
Dell 3100cn laser printer.