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I have a canon pixma ip 1500 when i try to print something, i always get a graphic with the message, printer not responding. i was able to print a test sheet.

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  • bnedict Apr 15, 2008

    i'm sorry but i'm completely in the dark as what to do. i don't see what vista has to do with this.

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  • Master
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Hello,
Printers does this sometimes when you are running WIN VISTA and the wrong driver is installed. First of all, check the driver to see if it is for vista or xp. If it came with only xp drivers, then you might need to download from the website the drivers for vista.

Also, please verify that there is only one canon pixma ip 1500 in the printers folder of the computer. If there are two delete both of them and uninstall the drivers and software. When you plug it in back, see if vista installs it automatically. If not then reinstall the vista drivers.

If there is only one, delete it as well and uninstall the drivers and software, plug it in back and see if vista will install it automatically. If not, then reinstall the correct vista driver.

If you have installed am xp driver that doesn't want to be uninstalled, you might need to use a removal tool to get it off before it can get installed properly with the vista driver.

Please give me an update of what happens.

Thanks,
Lolita

Posted on Apr 11, 2008

  • Rona  Heredia
    Rona Heredia Apr 15, 2008

    Hello again,

    When you are installing a hardware, be it a printer or any other device, you normally install a driver. Most of them, however, comes with software that supports only windows XP and not VISTA. So my point is that you need to check the CD and see if VISTA drivers are on it. If it doesn't have any vista driver, you will need to download the correct driver from the printer manufacturer's web site.



    Another thing, if the cd does not have any vista driver, then vista might be able to automatically install it. There are a lot of printers that vista automatically installs without any additional drivers.



    Let me know what else you need to know.



    Lolita

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  • Master
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Hi friend

remove & reinstall your printer driver your problem will be sloves

Posted on Apr 11, 2008

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