Question about Acer Aspire 5500 5570-2609 Laptop

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Keyboard lag My Acer 5570 has a pronounced keyboard lag, especially when typing rapidly or using repeated keystrokes. For example, words like tomorrow and support usually end up as "tomorow" and "suport." It is very frustrating and time-consuming to have to make extensive corrections of everything I type. I also have tried adjusting all the setings for the keyboard and touchpad but those have not helped. It has a Pentium dual core T2080 with 1024MB DDR2 RAM. I purchased the laptop from Best Buy in Sep 07. Any help would be apreciated! Thanks.

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  • Doug237 Apr 11, 2008

    Hello Pterocarpous,

    Thanks for the quick reply.

    (05) I have Vista

    (06) I don't have any Accessibility features (e.g., Sticky keys, Hotkeys) enabled

    (07) No other issues besides the missing keystrokes.

    Regards,

    Doug237

  • Doug237 Apr 11, 2008

    Helo Pterocarpous,

    (08) I am definitely NOT a very fast typist

    (09) I should know this for sure, but I assume my laptop is under a standard 1-year manufacturer's warranty. I did not purchase any extended service plan

    (10) I did speak with Acer (emails, and phone support), and they recommended I send the laptop in for diagnostics. I would prefer to keep that as a last option, as I would probably be without the computer for close to a month (as wel as having my personal info stored on the computer potentially lost/compromised.

    (11) Yes, it's been a problem from the start, although I didn't use the computer until I had it for more than a month (not a smart move, in hindsight), and then when I did start using it I assumed the typing problems were just the results of an adjustment period on my part - not the case though!

    (12) No changes.

    I appreciate you looking into this. I am a bit concerned that Acer does not seem to be recognizing this as an issue despite the fact that numerous customers hav reported this problme to them (based on what I've read on various websites/blogs). Even customers who have sent their machines back to Acer have not had the problem fixed. Very discouraging!

    Thanks.

    Doug237

  • Doug237 Apr 11, 2008

    I appreciate all the help and suggestions, but I was hoping to see if the problem could actually be corrected versus masked (e.g., with an external keyboard).

    I guess I'll have to hope that at some point Acer will own up to the problem and offer a fix somehow.

    Retailers (such as Best Buy) may also want to warn their customers, or perhaps even cease carrying the product - this more than anything might get Acer's attention!

    Thanks again.

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I had the same lag problem, jumpy cursor too. On my Aspire 5520 I deleted the ALPS (third party?) driver. Upon restart windows installed it's own driver in place of the deleted one. No more problems.

Posted on Nov 16, 2008

  • tim8o4 Nov 16, 2008

    I almost forgot. For anyone about to try said solution, if you delete Synaptics or ALPS driver you'll lose the software i.e. touchpad options menu. Some people find it a bit of a pain not being able to disable tapping, but that was a trade off that I was willing to make. Hope this helps.

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Hello Doug237. You can adjust your typing rate in your operating system configuration for the keyboard.

If your operating system is Windows Vista, please, visit THIS link.

If your operating system is Windows XP...
(01) Click on START
(02) Click on CONTROL PANEL
(03) Click on KEYBOARD
(04) Make adjustments on the SPEED tab

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Posted on Apr 11, 2008

  • 3 more comments 
  • B Joan Rapier
    B Joan Rapier Apr 11, 2008

    My apologies, Doug237. I missed your statement that you'd already changed the keyboard properties.



    (05) What operating system is your computer running?



    (06) Are "Accessibility" features enabled for the keyboard? Make sure they're all disabled.



    Thank you, btw, for providing us w/ details on your hardware. I really don't think this is going to turn out to be a hardware or RAM (capacity and amount) issue. You have plenty there. I'm hoping it's just going to be a configuration issue.



    (07) Are you experiencing any delays or any other issues at all w/ this system (applications opening slowly, etc.) or is the problem confined to the keyboard rate.






  • B Joan Rapier
    B Joan Rapier Apr 11, 2008

    I meant to say I don't think this is going to turn out to be a CPU speed or RAM amount issue. It could be a hardware issue. We'll need to find out a bit more - try a few things to determine that.

  • B Joan Rapier
    B Joan Rapier Apr 11, 2008

    Thank you, Doug237.



    (08) This might seem like a silly question but bear w/ me; Are you a very very fast typist?



    I've had some clients who have been and they've experienced issue related to keyboard input, too. Usually, though, the issues were rectivied in the keyboard properties.



    I'll poke around some more and see what I can find.



    (09) In the interim, would your computer happen to be still under warranty? Usually they're covered for a year (laptops) unless you buy an extended warranty.



    (10) If it's still under warranty, have you spoken w/ Acer support on this issue?



    (11) Forgot to ask this initially - has this been a problem since you 1st got the computer?



    (12) If it wasn't a problem in the beginning, can you think of any events that took place in the time shortly preceeding or corresponding w/ the beginning of the problem? (OS, software or hardware installations, updates, upgrades, removal, uninstalls, crashes, etc.)






  • B Joan Rapier
    B Joan Rapier Apr 11, 2008

    Not a good sign if this is a known and, to date, no corrected issue. I suspect that until they (Acer) offer a fix for this problem, you're stuck w/ it. However, we may be able to come up w/ a work-around for you.



    (13) Have you tried connecting an external keyboard to this laptop?



    Try a USB (hardwired) keyboard rather than a wireless one for now.



    Wireless has its own set of problems. So, let's keep the variables at a minimum by testing w/ a wired keyboard.


  • B Joan Rapier
    B Joan Rapier Apr 11, 2008

    Please, in future, let us know up front - in your original post - **ALL** the information you have regarding the issue you are seeking help on. In a case like this one, where the issue is known to the manufacturer and, yet, they've refused or been unable to correct it, there's really nothing we can do short of re-engineering your laptop for you.



    While it is unfortunate you are essentially stuck w/ this problem, there is an available work around - that is using an external keyboard as I suggested.



    I'd use the warranty service, too, to address this issue. Since this is a known issue, they may attempt a repair anyway even if your warranty has expired.



    Thank you

    BJ

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