I have been through the removal of the scanner glass, cleaned the scanner glass (4 times), Took the scanner unit itself out, removed the top cover and carefully cleaned ALL mirrors with Q-Tips and glass cleaner and then dry Q-tips until there was no dust, streaks or clouds on the Mirrors. I also took the board off of the scanner unit (carefully) and cleaned the "eye" with a dry Q-Tip until the Q-Tip showed NO sign of dirt or dust. I then wiped down the scanner "rod" that it slides on with an alcohol swap and then with special electronics oil, I took a Q-Tip and LIGHTLY oiled the scanner slide rod. Lightly Cleaned the Scanner Bulb with a DRY Q-Tip too.
Put scanner unit back into the unit (carefully making sure that the toothed belt was on properly. I then put the scanner unit back to its' "Starting Position" under the white strip on the scanner glass top. Put the scanner glass back on, cleaned the top of the glass. Put the keyboard back on, making sure all flat cables were clear and connected thoroughly.
Held down the # and 9 button (Complete reset) and plugged the unit back in.
Went back to step #1 (Above) and did the whole process again, double and triple checking the cleaning/assembly!! I am a Mechanical Engineer by trade, and this is killing me!
**Am i missing something? Is there a certain calibration (motor wheels, scanner alignment, certain position to put the scanner unit prior to putting the glass back on) or perhaps something else that I am missing? The bulb is certainly bright and gets warm, but not TOO warm.
I have read 100's of posts throughout the Internet (Via search engines for this SAME EXACT problem...) everything I have done should have solved the problem!
Any suggestions would be greatly appreciated. *I did read something where a guy was talking about aligning the wheels on the motor (like timing mark alignments) but I did not see any marks on the gear wheels except for one ARROW, but nothing on the other pinion gear!!
HELP!!!!!! This is driving me insane!!
Greg in Maine
It goes through the total reset, light on scanner comes on, but it does not move AT ALL! It just does the "grinding noise" and then the "Scanner Failure" error comes on the screen again, asking for a shut down and power back up. I tried the #3 tried the #6, neither of these combinations worked either.
I have had this problem too. Actually, I have had it twice. Thanks to this forum, I was able to repair my 6110xi both times --after having read innumerable postings by fellow scanner-error sufferers. The second time around I needed many hours of trial and error, though. I thought I had carefully cleaned each little piece of mirror in the scanner unit, to no avail.
It was only after reading that there are more mirrors inside the scanner unit that need cleaning that I ventured to open it up. This time, it worked!
My conclusion is that many frustrated posters follow the advise of others whose scanning mirrors are not as dirty -and for whom a less thorough cleanup (like the one I did the first time around) was enough. Essentially, all the mirrors (inside and outside the scanner unit) need cleaning so that the unit can recognize the starting point where it needs to backtrack to. Oh, yes, also do clean the underside of the scanner glass!
To open up the scanner unit, introduce a tiny screwdriver (flat is fine) in eac one of the slots at the top left of the unit. There is nothing to unscrew there. But you'll need to push the little tabs that attach the lid to the body of the unit. Then use the same screwdriver to carefully pry open the lid. Don't worry: if you don't use much force you won't break it.
The best bet to clean the glass and the mirrors is a microfiber lens cleaning rug and lens cleaning fluid.
Mistakes I have made, from reading other posts: do not use Windex or similar glass cleaning liquids; and do not lube the rod where the scanner unit moves, or anything at all, with Tri-flow or any other kind of lubricant. The problem is not a mechanical one. It is strictly optical.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I had the same problem. I just followed the solution here: http://www.fixya.com/support/t6219664-hp_6110 for "scanner failure". there are instructions on how to remove the document feeder and scanner glass, clean the glass and lubricate the rod that the scanner travels on. I followed the procedure and my printer/scanner now works fine.
after initilizing the printer scanner goes left side & make a heasy noice then pls open the glass of scanner & clean the scanner *** internelly & glass also if problem persists replace the scanner unit.
This kind of problem creating from main dust only in Scanner Assambely so it must remove and make it clean; while you making clean use Soft Cloth to all the Glass to Clean; Do Not Apply Any thing in the Glass try it....
I had exactly the same problem with my OfficeJet 6110 as reported above (i.e. the scan head not knowing where the end-stop is).
This is how to fix it (this method worked for me)
1) Lift up the scanner/copier hinged lid. Around the edge of the scan glass are 4 Torx screws. Undo all four screws.
2) Carefully prise the control panel faceplate off. The buttons underneath are on a single panel. Slide this to the left and lift off.
3) Jiggle the lid of the scanner to get it off the main body of the printer.
4) Locate the scan engine motor (top right corner) and remove the two motor retaining screws (one on the left of the motor, the other on the right).
5) Lift out the entire mechanism (rod, drive belt, scan head) and turn over.
6) Thoroughly clean all glass and mirrored areas of the scan head. Also clean the scan lamp on the top of the scan head. Clean the tray inside the scanner (where the scan head travels back and forth). Also clean the inside and outside of the scanner glass pane itself.
7) Refit all parts, using the technique described above, in reverse order.
8) Switch on printer. It should now work OK.
Hope this helps, guys.
- Remove all the torx-screws - Remove the little glass on the left side - Remove the Control Panel Cover (lifted it a little with a screwdriver and released two latches) - Remove the Control Panel itself (another two latches&move to the left) - The whole top of the 6110 is attached to the bottom with 4 latches. I remove that, turn it around and clean the glass.
Note: The cables between 6110-bottom and control panel/feeding unit are long enough to set those things aside.
This is a very simple problem, but require much skill.
You must disassembly the scanner unit, remove any screw you see (you need an no. 2 phillips screwdriver) and very gently remove the upper side (with glass) from the rest of scanner unit. Please note that is several plastic fasteners to be disposed.
after you remove the glass (with a plastic frame) you get a small tissue of cotton and soaking with an windows cleaner solutions. Gently clean the BOTH surfaces of scanner glass.
For assembly follow the reverse procedure.
Beware to the glass, it has only 3 mm thickness. Don't broke!
Like I sad: simple problem, but require much skill. If you think is to difficult for you, please go to the service.
you can't, this is a famous problem on all of these HP machines, however, its relatively easy to solve: you need t remove the keypad, then remove the scanner glass - under the scanner glass is a white strip that need to be cleaned with glass cleaner. You should also clean the mirrors on the scanner assembly. I have repaired about 50 of these machines, both inkjet, laser and scanner only in this way
THE Office Jet 6110xi has the problem is the scanner carriage having a problem when it looses power. The carriage does not "see" the signal it needs to indicate to the scanner carriage has reached the end of the scan deck -- I open the scanner top (remove screws, lift ONLY several inches leaving the front "clips" or "clamps" connected so the rear part of the top deck lifts up).
I have wiped the glass and the scanner carriage.
THE BEST THING THAT SEEMS TO WORK IS TO MAKE SURE THE THIN PLASTIC INSERT BETWEEN THE GLASS AND THE PLASTIC DECK --- WHICH IS NOT SEEM FROM THE TOP SCANNING DECK BUT ONLY FROM THE UNDERSIDE WHILE HOLDING UP THE DECK --- IS PROPERLY SEATED SO THE SCANNER CARRIAGE "SEES" IT.
ALSO HAVING WORKED IS SOME COMPRESSED AIR BLOWING IN THE SCANNER CARRIAGE AREA. I PRESUME SO DUST GETS IN THERE AND THE AIR REMOVES IT.
This happens almost every time the scanner/printer looses power, so I usually try to avoid unplugging it or shutting it off!!!
Finally, do not give up. This can be fixed. Sometimes it took 2 minutes, sometimes it took an hour of cleaning, wiping, blowing air into it.....
Thanks to Silly Girl, I've got my HP6110 working again! Though to be honest, I almost gave up after trying out her suggestion by cleaning the glass and it did not work. I then removed the slider unit from the belt and realized that two of the mirrors were foggy. Again I cleaned them with a swab & windex, hooked them back up and... still the same problem. Luckily, I didn't give up. I took the whole thing apart again and this timecleaned the camera lens with a swab and it finally worked!!!
So with Silly Girl's permission... if I may paraphrase her steps and add a couple to it in case people followed her steps and still did not work.
1. Disconnect the printer from all cables.
2. Remove all the screws that hold the glass panel (you do not need to remove the one screw that's on the left hand side, in the middle).
3. Remove the plastic panel that's over the buttons just by popping it up using a knife or something similar.
4. Extract the keyboard from the inside by unhooking the lock that's on the bottom right of the keyboard (close to the center)and slide the whole board to the left. 5. Then lift the upper unit with the glass panel and place it in the back standing up.
6. You can now reach the inside of the glass and clean it with a window cleaner using a dry clean cloth.
7. While you're at it, push that slider unit to the left and lift it out; the left side of the metal rod is not screwed in.
8. Remove the black slider unit by unhooking the belt from the slider unit and gently pull out the electrical harnest cable (you might want to mark one side with a permanent marker to remember which side when you re-attached the cable).
9. Gently and carefully pop open the cap on the bottom side.
10. Once it's opened, you'll see about 4 mirrors inside and a camera lens. Dip a couple of swabs in windex and GENTLY clean and dry all mirrors and camera lens.
11. Carefully re-install everything by retracing your steps.
12. Reset unit by pressing the # and the 6 keys together while plugging in the power.
If you follow all the 12 steps, I guarantee the problem will be fixed and be just like new. Thanks again Silly Girl for the wonderful tip.