Question about HP OfficeJet 6110 All-In-One InkJet Printer

3 Answers

HP Officejet 6110 Scanner Failure

  1. I have been through the removal of the scanner glass, cleaned the scanner glass (4 times), Took the scanner unit itself out, removed the top cover and carefully cleaned ALL mirrors with Q-Tips and glass cleaner and then dry Q-tips until there was no dust, streaks or clouds on the Mirrors. I also took the board off of the scanner unit (carefully) and cleaned the "eye" with a dry Q-Tip until the Q-Tip showed NO sign of dirt or dust. I then wiped down the scanner "rod" that it slides on with an alcohol swap and then with special electronics oil, I took a Q-Tip and LIGHTLY oiled the scanner slide rod. Lightly Cleaned the Scanner Bulb with a DRY Q-Tip too.
  2. Put scanner unit back into the unit (carefully making sure that the toothed belt was on properly. I then put the scanner unit back to its' "Starting Position" under the white strip on the scanner glass top. Put the scanner glass back on, cleaned the top of the glass. Put the keyboard back on, making sure all flat cables were clear and connected thoroughly.
  3. Held down the # and 9 button (Complete reset) and plugged the unit back in.
  4. Went back to step #1 (Above) and did the whole process again, double and triple checking the cleaning/assembly!! I am a Mechanical Engineer by trade, and this is killing me!
**Am i missing something? Is there a certain calibration (motor wheels, scanner alignment, certain position to put the scanner unit prior to putting the glass back on) or perhaps something else that I am missing? The bulb is certainly bright and gets warm, but not TOO warm.

I have read 100's of posts throughout the Internet (Via search engines for this SAME EXACT problem...) everything I have done should have solved the problem!

Any suggestions would be greatly appreciated. *I did read something where a guy was talking about aligning the wheels on the motor (like timing mark alignments) but I did not see any marks on the gear wheels except for one ARROW, but nothing on the other pinion gear!!

HELP!!!!!! This is driving me insane!!

Greg in Maine
g_dunican@yahoo.com

It goes through the total reset, light on scanner comes on, but it does not move AT ALL! It just does the "grinding noise" and then the "Scanner Failure" error comes on the screen again, asking for a shut down and power back up. I tried the #3 tried the #6, neither of these combinations worked either.

Took the

Posted by on

  • LifelineChro Dec 10, 2008

    I keep getting a notice on the printer that says Scanner Failure after it makes this horrible grinding noise for about 5 minutes. What's wrong with it and how do I fix it???

  • sfda410
    sfda410 May 11, 2010

    Fiend your solution direct from hp. Here is your solution...





    http://www.hp.com/printer/prob676ijt65/s...

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3 Answers

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I have had this problem too. Actually, I have had it twice. Thanks to this forum, I was able to repair my 6110xi both times --after having read innumerable postings by fellow scanner-error sufferers. The second time around I needed many hours of trial and error, though. I thought I had carefully cleaned each little piece of mirror in the scanner unit, to no avail.
It was only after reading that there are more mirrors inside the scanner unit that need cleaning that I ventured to open it up. This time, it worked!  
My conclusion is that many frustrated posters follow the advise of others whose scanning mirrors are not as dirty -and for whom a less thorough cleanup (like the one I did the first time around) was enough. Essentially, all the mirrors (inside and outside the scanner unit) need cleaning so that the unit can recognize the starting point where it needs to backtrack to. Oh, yes, also do clean the underside of the scanner glass!  
To open up the scanner unit, introduce a tiny screwdriver (flat is fine) in eac one of the slots at the top left of the unit. There is nothing to unscrew there. But you'll need to push the little tabs that attach the lid to the body of the unit. Then use the same screwdriver to carefully pry open the lid. Don't worry: if you don't use much force you won't break it.
The best bet to clean the glass and the mirrors is a microfiber lens cleaning rug and lens cleaning fluid.  
Mistakes I have made, from reading other posts: do not use Windex or similar glass cleaning liquids; and do not lube the rod where the scanner unit moves, or anything at all, with Tri-flow or any other kind of lubricant. The problem is not a mechanical one. It is strictly optical. 

Posted on Mar 30, 2009

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I found very useful this HP utility(with a finally restart fixation) and a 6110 reset (6 + # on panel before plug in power cable)
(XP version)
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-56143-2&lc=en&dlc=en&cc=us&product=79477&os=228
strange things happen inside HP!

Posted on Mar 18, 2009

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I don't know if this is relevant, but Sergy C. had a "Best Solution" to a similar problem on his Mar 11, 2008 post at
http://www.fixya.com/support/t103792-scanner_failure_hp_6110_noise_stuck_head
He found the scanner head was looking for a mark and that the black paint had flaked off. In his case, the motor was looking for an optic guide line.

Posted on Apr 15, 2008

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Posted on Jan 02, 2017

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