You have disconnected my session what happened?
Hi, this is a followup on our chat session. (2007nfm), no extra wire is indicated on the scanners wiring harness. it plugs in socket well. ignore the brown wire and do the following first.
Unplug the power cable from printer when the
printer is powered on and wait for about 30 seconds. then, press and
hold # and 6 while plugging in the power cord and Continue holding
until it displays Semi Full Reset message in the front panel of the 7310 . after try to scan and see if scanner failure appears again.
if it does, like i had told you, lubricate the rod that the scanner
slides on with a few drops of Tri-Flow.
please post back here for a followup.
Regards
you may check here for lubricant.
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