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Hi lyhodol Solution 1: Look inside for a tiny object like a piece of paper, a staple...
Solution 2: There is a thin plastic strip running across the width in front of and below the drive belt: there are fine black vertical lines on this strip. If the strip gets a piece of crud on it, you get an error during the start-up sequence. Gently clean this strip with a damp lint-free tissue
Hope this Helps : Pineworks
ERROR 5100 means that there is some foreign object blocking your ink cartridge carriage that disables it from moving. It may be a piece of paper or a scotch tape or a staple wire. You may try cleaning also the encoder strip with a moist tissue paper. Furthermore, you may also try cleaning CAREFULLY the contact points of the cartridge holder and the cartridge itself (those shiny bronze pins) with a moist lint-free cloth.
1. Try to reset the ink counter by iptool software (sometimes it help)
2. Unplug the usb cable and then turn off and on your printer for a few times.
service error 5100 seems like indicating of mecanism exhausted or out of buffer ram in the printer. You should reduce the amount of pages to print at one time.
pls make sure that there is no error in blk cartridge nor ther any warning symbol, ensure as well that you have installed corrctly and you can see the presence of the blk ink on your console. in other areas pls check when printing on the printer properties and select blk to identify what is the real prob.
When this happened to me, I beat my head against the wall until I
finally figured out that the waste ink absorber on the right side
(spongy looking thing), was overflowing, and clogging the nozzles. I
took a piece of paper towel and absorbed some of the ink. Make sure to
wipe the colored ink absorber as well.
I had the same problem too. Brand new unit and 5100 error comes on after power up. There is nothing jaming the ink cartiage, and it only moves a little bit to the left then jams back to the right. I can't even load in new ink cartiages. It's going back to the shop today.