Question about HP PSC 2210 All-In-One InkJet Printer

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HP director won't start up.

Software was uninstalled then reinstalled. Process on the task manager show's it running, but program won't launch.

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  • 234 Answers

First check the version of internet explorer if it is Ver 7.0 then it is a issue with the ver of internet explorer.

If then follow the steps in thye below link:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00802504&dlc=en&product=79499

Good Luck

Posted on Aug 29, 2008

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I installed recently HP officejet Pro L7480, but hP solution center failed to detect any device and closed. the officejet also failed to scan - error message: No scan option


Hi There, This is a known issue with this device. Please follow the below steps to fix this issue : Try to do a complete uninstall

*first step*

-run installation media (CD / Download) software

-select uninstall and on the process, select uninstall all hp softwares associated the with the device

-after uninstall , select restart later to reboot the computer later

-go to start > control panel > add/remove programs (XP) programs (Vista)

-uninstall any existing HP softwares (note: for hp computers, skip this process)

-restart later


*2nd step*

-open contents of the installation media

-if you're using the installation CD. go to my computer, select the drive which has your cd in (eg. E:/ , D:/ ) right click on the icon and select open / explore.

-if you're using a downloaded software, click on start and click on run (XP) startsearch (vista), on that box, type in the command ( %temp% ) and press enter. it will open up temporary files folder.

-locate the file that starts with 7z (eg. 7z001cs1) and open it and now you are in the contents of the installer

-on the contents of the installer, locate UTIL folder and open it then locate CCC and open it as well

(note: check your operating system if it is running on a 32-bit or 64-bit . you can check it going to start>control panel>system)

-on CCC folder , locate uninstall L1 (for 32-bit) uninstall L1 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later

-on CCC folder , locate uninstall L2 (for 32-bit) uninstall L2 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later

on CCC folder , locate uninstall L3 (for 32-bit) uninstall L3 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later (repeat uninstall L3 steps for 3 times)

**********important**********

(do not run uninstall L4)

********************************


contiunued in the next post ..............................

Nov 14, 2010 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

I push the scan button and it wont scan


There are several reasons why this may occur. The causes for this problem fall into four categories:
  • A system configuration problem.
  • The task that monitors the SCAN button is not running.
  • A cable problem.
  • A hardware/software conflict. NOTE: The SCAN button on the front panel is not functional when the unit is installed in the Windows 2000 operating system. The Windows 2000 drivers do not provide this functionality. Initiate any scans from the HP scan viewer software, or from within a TWAIN-capable application.
  • The computer might not be configured to work well with the HP Officejet software. Follow these instructions to resolve this issue:
    1. The power management features for the hard drive must be disabled. Click Start , Settings , and Control Panel . Double-click Power Management . Set Turn of hard disks to Never , and click OK .
    2. Turn off Windows Active Desktop. Right-click an empty space on Windows Desktop. Place the cursor on the Active Desktop menu item to reveal the sidebar menu. If Display As Web Page has a check beside it, click Display As Web Page to clear that selection and turn off Windows Active Desktop.
  • The software that checks that the Scan button is pressed may not be running. Follow these instructions to resolve this issue:
    1. To see if it is running, press CRTL + ALT + DELETE at the same time to bring up the Close Program dialog box.
    2. Look through the list of programs, and see if HPMDLBWA (HP Officejet R Series) or HPODLB08 (PSC 500) is listed as a running program. This task checks if the Scan button is depressed and must be running for the button to work. If it is present, go to Step 3.
    3. Click Cancel , Start , Programs , and Startup . See if HPMDLBWA (or HPODLB08 for a PSC 500) is listed in the Startup group. If it is listed, and it was not running when checked, restart the computer, and check it again.
    4. If HPMDLBWA (or HPODLB08 for a PSC 500) is not listed under Startup , uninstall the software by clicking Start , Settings , Control Panel , and Add/Remove Programs . Highlight the HP software, and click Remove . Restart the computer, then reinstall the software.
  • The printer cable may be loose, bad or not IEEE-1284 compliant. Follow these instructions to resolve this issue:
    1. Check the printer parallel port cable to see if it is IEEE-1284 compliant. It may not be a bidirectional compliant cable if this marking does not appear.
    2. Double-click the product Toolbox , and click the Services tab.
    3. Click Test Product Communication , and Test . If the communication test does not pass or does not indicate that Two Way Communication is Working Properly , there might be a cable problem or a hardware or software conflict. Loosen both ends of the cable, and resecure them. Perform the communication test again. If it fails again, try a different cable if available.
  • There may be a software or hardware conflict. Follow these instructions to resolve this issue:
    1. If a printer with a status monitor, a scanner, a multifunction device, or another parallel port device such as an external drive or a switch box is previously installed, these devices and all associated software should be removed. Consult the product vendor for assistance with this. Try pressing the SCAN button as each device is removed to see if the problem is eliminated.
    2. Click Start , Programs , HP Officejet R-Series , and HP Precisionscan , or click Start , Programs , HP PSC 500 , and HP PSC Scanning for the PSC 500. The scanning software should load. If the software loads successfully, the problem is most likely a software conflict.
    3. Close all running applications.
    4. Press CTRL + ALT + DELETE to bring up the Close Program dialog box. In Windows NT, select Task Manager .
    5. Explorer, Systray and HPMDLBIA (or HPODLB08 for a PSC 500) are the only tasks that are to be left running. Highlight one of the remaining tasks, and click End Task . The Close Program window will close so it will be necessary to repeat Steps 3 and 4 several times to come to the desired files. In Windows NT, End Process on everything that is allowed by Windows NT, except for the HP process.
    6. Press the SCAN button, and see if the software loads. If it loads, one of the tasks running in the background is causing a conflict.
    7. Restart the computer, and End Task one task at a time, pressing the SCAN button after each task is ended to determine which task is causing the problem.

Sep 23, 2009 | HP PSC 1350 All-In-One Thermal Printer

1 Answer

Officejet 7210 -downloaded software but do not have any icons, et


FROM THE HP WEBSITE:

If you’ve recently upgraded to the new Internet Explorer 7 (IE7), and you have a Hewlett Packard scanner or printer/scanner, then you will almost certainly be experiencing problems with starting it.
This affects almost every model of HP Printer (e.g. PSC 2510, PSC 2410, Officejet series) that uses the HP Director software. Hewlett Packard is working on a solution, which is due to an incompatibility with Javascript on the new IE7.
However, we have a workaround for you here! Just follow these very simple steps to get around the problem:
  • After double-clicking on the HP Director icon, nothing appears to happen... the program is starting normally, but it’s hiding.
  • Wait a few seconds, then hold down the ALT key and press the space bar. A small dialogue box will appear.
  • Click on Minimize (you may have to click twice)
  • Voila! the HP Director task will appear in the task bar at the bottom of the screen - click it, and the program will appear and work normally.
MY ADVICE IF THIS IS THE PROBLEM:
Don't install/uninstall IE7 and then use Firefox or some other web compliant browser instead.

Nov 21, 2008 | HP Officejet 7210 All-In-One InkJet...

2 Answers

HP 1315 - no director


The Software of HP Director comes up with the Installation CD of the printer and not available from the Online download.

Your printer will work with any application with the driver installed from online download.

Let me know if you are getting problem in running any application (viz Scanning, fax, copying etc.)

For more info you can visit this link:

http://www.fixya.com/support/r1133275-drivers_installation_problem

Regards,

Ellin

Oct 18, 2008 | HP PSC 1315 All-in-One Printer

1 Answer

WHERE COULD I DOWNLOAD THE HP DIRECTOR SOFTWARE


You can download the software/driver for your 6210 OfficeJet from HERE. Just choose the correct OS and download. BTW, the Director Software comes bundled along with the drivers.

Also, if you have IE7, that could be a problem. Try uninstalling IE 7 and run say IE 6 or use Firefox instead. HP Director Software is not compatible with IE7. However, HP has a patch available I think. You can download it HERE.

Should you still have difficulty opening Director Software, here's another solution I found on the web. I quote:
"After double-clicking on the HP Director icon, nothing appears to happen... the program is starting normally, but it’s hiding.
Wait a few seconds, then hold down the ALT key and press the space bar. A small dialogue box will appear.
Click on Minimize (you may have to click twice)
Voila! the HP Director task will appear in the task bar at the bottom of the screen - click it, and the program will appear and work normally."

If your printer is not 6210, please post back the correct model, and I will provide you the required link(s).

Hope that helps! Should you have any further questions, please feel free to post them here.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.
If your issue is not resolved, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can. I am here at your service.

Thank you for using FIXYA!

Cheers!
IrishDruid

May 08, 2008 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

HP PSC 1315


If the patch or the updates did not work on the link I sent you try this Workaround: Open HP Director each time you use it If the update to HP Director is not available, or if you have installed the update and the HP Director window still fails to open, try this workaround.
  1. From desktop, double-click the HP Director icon to load the program into the memory. HP Director will not open at this step. Do not click anything else on the screen until Step 2 is completed.
  2. Press the Alt key and the Space bar together, and then select Minimize from the menu that appears at the upper left corner of the window. If necessary, click it again until HP Director minimizes. HP Director software displays as an item on the task bar (the row of open software programs that appears at the bottom of the desktop screen).
  3. Click HP Director on the task bar. The software opens and displays normally.
  4. Repeat Steps 1 through 3 every time you use HP Director.
    NOTE: The HP Director window might appear larger than normal, but the software is functional.
Cause In October 2006, Microsoft released Internet Explorer 7. The HP Director software that shipped with some HP products introduced between 2002 and 2004 may not be compatible with Internet Explorer 7. The HP Solution Center software, which replaced HP Director software on products introduced after 2004, is compatible with Internet Explorer 7 and does not exhibit this issue.

Mar 17, 2008 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

HP Director


Hi,

Try to open the HP director from
Start >> All programmes or programmes >> HP >> HP director

Else reinstall the printer software.

Mar 14, 2008 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

HP 6110xi


These errors are normally the result of a failed scan, a bad installation, communication problems or software conflicts. Check or perform the following steps until the problem is corrected. Step One: Restart the computer Close all programs and restart the computer. A task that Windows requires may have stopped running or available system resources may have decreased due to tasks left running. Restarting will refresh all Windows tasks as well as increase the system resources available. Step two: Verify that the cable is connected and the all-in-one is "On" Verify that the cable is connected correctly. If the cable is connected into a USB port on a keyboard, move the cable to one of the main USB ports in the PC. Some keyboard USB ports do not provide sufficient power to supply a device such as the all-in-one. Step three: Check the application If the error occurs while trying to scan from within an application (not the HP Director), verify that the software is set to select the HP all-in-one product as the TWAIN source. It may be necessary to reinstall the application to get it to recognize the HP all-in-one product as the TWAIN source. If the application is one of those listed in the "Scan To" tool from Settings in the Director, then try scanning to it from the Director. Step four: Windows XP only: Change the Compatibility Mode settings This step applies only to the following products and only in Windows XP. For other products, continue to Step 5. Change the Compatibility Mode setting for the HP all-in-one desktop icon can correct the problem. Right-click the HP product icon, and then click Properties . Select the Compatibility tab. Change the Compatibility Mode settings to enable running the program in Windows 2000 Compatibility mode, and then click OK . Turn off the all-in-one. Restart the computer. Turn the all-in-one back on. Step five: Check for the correct entries in the Device Manager Verify that the unit was installed on a DOT4 virtual port in the Device Manager. Right-click My Computer , and then click Properties . Select the Device Manager tab (Windows 2000 select the Hardware tab , and then click Device Manager ). Check the list of installed devices for references to DOT4 as shown in Figure 1. If there are no DOT4 references, the software has not installed correctly. If these entries are missing, the software did not install properly. Do the following steps to correct the problem: Disconnect the communications cable to the all-in-one and unplug the power cable to the all-in-one. Uninstall the HP all-in-one software. Step six: Check for communication problems between the all-in-one and the computer Communication between the all-in-one and the computer may have failed. USB cable connected all-in-ones: Check for USB port communication problems. Parallel port installed all-in-one products: Check for parallel port communication problems. Step seven: Check the computer to see if it is infected with a computer virus If the all-in-one prints but will not scan correctly and does not show any symptoms of communications problems, the computer might be infected with a virus. Some viruses try to disable virus scanning software and in doing so disable scanning from the all-in-one. If the scanning software works after installing the all-in-one software until the first time the computer is restarted, or quits working after a virus is discovered on the computer, there may be a virus related problem. Step eight: Uninstall and then reinstall the all-in-one software Do the following to uninstall and then reinstall the HP all-in-one software: Follow the steps in the " Removing the HP software " section below to remove the all-in-one software. Right-click My computer and then click Explore . On the left side of the Windows Explorer screen, locate and open the Windows or WinNT folder. Locate and open the Twain32 and/or Twain_32 folders. Remove all files in these folders other than files that end with a .ds file extension. If you cannot see any file extensions, click Tools , click Folder options , select the View tab, and then remove the check from Hide file extensions for known file types . Restart the computer and then reinstall the all-in-one software. When the installation of the all-in-one software is complete, shutdown the computer. Connect the communications and power cords to the HP all-in-one and verify that it is turned on and ready. Restart the computer. Step nine: Check for software interference There may be a task running in the background that is interfering. Try pressing the keys Ctrl + Alt + Delete at the same time. This should bring up the "Close Program" window. Highlight and end task on all running tasks except for Explorer, Systray, and tasks that begin with "HPO." Press Ctrl + Alt + Delete to bring up the "Close Program" box for each and every task. The "Close Program" box will disappear when End Task is chosen. Try launching a scan after all tasks are closed. If scanning works, then there is a software conflict. Restart the computer and repeat the steps to close down the tasks. Close down one at a time or in combinations and try scanning until the cause is found. If it is unknown what this task does, do the following: Search for the file using the Find Files and Folders feature from the Start menu. Right-click the task's program icon, and then click Properties . Refer to the information on the Version tab to locate the software vendor. Call the software vendor for assistance or uninstall the product if not needed.

Sep 19, 2007 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Startup


here try this ok?
richard from chicago and let me know if it works for you ?
richard from chicago


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00273968&cc=us&lc=en&dlc=en&product=311255



Issue After installing the all-in-one and restarting the computer, the following Generic Host Process for Win32 Services error message displays: Windows has shut down a process for Win32 services: Data Execution Prevention - Microsoft Windows To help protect your computer, Windows has closed this program. Solutions The following solutions should be tried in the order they are presented. If the first solution does not correct the issue, proceed to the next solution; if that solution does not correct the issue, proceed to the last solution. Solution one Uninstall and then reinstall the software using the following procedure:
  1. Uninstall the software by inserting the software CD that came with unit into the CD-ROM drive on the computer. NOTE: If the startup screen does not appear, double-click the My Computer icon, then double-click the CD-ROM icon where the all-in-one disc is inserted. Choose the Uninstall option. If the Uninstall option does not display, the software is not completely installed. Proceed to step 2.
  2. Install the software by inserting the software CD that came with unit into the CD-ROM drive on the computer. NOTE: If the startup screen does not appear, double-click the My Computer icon, and then double-click the CD-ROM icon, where the all-in-one disc is inserted. Choose the Install option.
  3. Run the Software Update from the HP Director and apply all patches.
Solution two
  1. Uninstall the all-in-one software using the CD that came with the unit, by following the steps in Solution one above.
  2. After the software is uninstalled, restart the computer.
  3. Install the all-in-one software by following the steps in Solution 1 above. After installation is complete, verify that the unit works correctly.
  4. Change the Windows Image Acquisition (WIA) service from Automatic to Manual by performing the following steps:
    1. Right-click My Computer , then select Manage . The Computer Management window opens.
    2. in the Computer Management window, click the plus ( + ) sign next to Services and Applications .
    3. In the list below Services and Applications , select Services .
    4. In the right-hand side of the window, right-click Windows Image Acquisition .
    5. Select Properties .
    6. Change Startup Type to Manual .
    7. Click OK .
    8. Close the Computer Management window.
  5. Add hpqtra08.exe to the Windows Firewall Exception list by performing the following steps:
    1. Click Start , then Control Panel . (Click Start , Settings , then Control Panel if you are in Classic Start menu mode).
    2. Click Security Center .
    3. Scroll to the bottom of the new window.
    4. Click Windows Firewall .
    5. Click the Exceptions tab.
    6. Click Add Program .
    7. Click Browse .
    8. Select C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe .
    9. Click OK .
    10. Click OK .
    11. Close all open windows.
    12. Restart the computer and verify that the unit works correctly.

Jun 12, 2007 | HP Officejet 5510 All-In-One Thermal...

2 Answers

Hp director


It could be about this: I had same problem until I found a review somewhere - even HP technical support was totally useless - until HP FINALLY decided to up date its drivers to account for my/many people's downloading of Internet Explorer 7. As this is now done, and you cannot easily uninstall IE7 and go back to IE6: try again (1) HP Director and if not (2) I think update drivers or (3) uninstall / reinstall. Hope it helps.

Apr 04, 2007 | HP PSC 2410 All-In-One InkJet Printer

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