You can download the software/driver for your 6210 OfficeJet from
HERE. Just choose the correct OS and download. BTW, the Director Software comes bundled along with the drivers.
Also, if you have IE7, that could be a problem. Try uninstalling IE 7 and run say IE 6 or use Firefox instead. HP Director Software is not compatible with IE7. However, HP has a patch available I think. You can download it
HERE.Should you still have difficulty opening Director Software, here's another solution I found on the web. I quote:
"After double-clicking on the HP Director icon, nothing appears to happen... the program is starting normally, but it’s hiding.
Wait a few seconds, then hold down the ALT key and press the space bar. A small dialogue box will appear.
Click on Minimize (you may have to click twice)
Voila!
the HP Director task will appear in the task bar at the bottom of the
screen - click it, and the program will appear and work normally."
If your printer is not 6210, please post back the correct model, and I will provide you the required link(s).
Hope that helps! Should you have any further questions,
please feel free to post them here.
P.S. - If you find that the solution/answer
I provided led you to, or resulted in a fix, please close the ticket with a FixYa!
rating. I would be very grateful for your show of appreciation.
If your issue is not resolved, please do not assign a
rating just yet. Please post back as to what steps you took, results, etc, and
I will try to assist you further as best I can. I am here at your service.
Thank you for using FIXYA!
Cheers!
IrishDruid
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