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This is my 1st computer so haven't got a clue! I had norton 360 installed on my computer and backed up all files to online, my computer broke so have a new one. i installed my existing norton onto new computer, how do i get my backed up files onto new computer?

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  • kellywhalin Apr 12, 2008

    thank you, i have already done the live chat with symantec but will keep this link for future help, I am sure I will referring to it before long! Many thanks

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Hello,

I'm George from Symantec and I see you are trying to restore your files with Norton 360. Try checking out this link, it should help answer your question and take you step by step on how to restore your files. If you are still having trouble, feel free to send me an email at my personal email address at geohen1[at]gmail[dot]com.

http://service1.symantec.com/SUPPORT/norton360.nsf/0/9760fa24a7c993bb652572e50076d063?OpenDocument&seg=hm&lg=en&ct=us

Posted on Apr 11, 2008

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Hello kellywhalin

First, welcome to the great big world of computing. It's really amazing out here. There's lots to learn so be patient w/ yourself and enjoy the ride.

---

You can find Symantec's (they're the manufacturer of Norton 360) article on this issue HERE.

I'm not sure, however, if this addresses a restore of data, etc. that was backed up to an online service.

I think it would be much safer for you to speak w/ a Symantec representative regarding restoring your data that was backed up to their online data storage.

We want to make sure that you don't accidentally restore files to locations on your hard disk that will usurp current system files, etc. and cause your system to crash ("wig out").

Please, go HERE for Symantec's free online chat service and speak w/ a support representative there.

Be sure to post back here to follow up w/ us and let us know what happened and if your problem was resolved, etc.

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Thank you,
BJ @:)

Posted on Apr 11, 2008

  • B Joan Rapier
    B Joan Rapier Apr 11, 2008

    E-mail and online chat support by Symantec are free. Telephone support is only $9.95 per incident. That's actually an excellent prices. Most companies want $30 or more per incident (problem).



    I'd try the chat session 1st. If that is not successful, then go on to the telephone support. I'd save the email support for last or less critical issues.



    You can find links to each of these Symantec Support avenues HERE.



    Again, please, post back here and let us know how it goes, etc.



    Thank you,

    BJ @:)




  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    Great link geohen1. Thank you.

    -----------------------------



    Hello kellywhalin,



    I'm hoping you've been able to regain access to your Norton 360 Secure Online Strorge.



    If you haven't, you are more than welcome to create another problem support request here on FixYa and we'll be happy to continue to assist you.

    (Once you rate the experts in a problem - choose a "Best Answer" - the problem is automatically closed.)



    I just want to say KUDOS! for having the forethought to use a backup service or to, in some way, backup your data. I can't tell you how many experienced and long-time computer users over the years I've witnessed unnecessarily experience serious data loss simply because they did not keep their data backed up.



    So, get your data back my friend and get that backup service set up and running again. Of all the maintenance routines that should be regularly performed on a computer - keeping your data backed up is THE most important.



    Finally: Thank you! v-e-r-y much for the FixYa rating. :)



    Have a beautiful day. (We're having a very nice spring time day here.)



    BJ @:)

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1 Answer

I want to install my norton 360 on my netbook. I have my product key ?


The Norton 360 have different versions Norton 360 premier, Standard, Net book Edition

Norton 360 premier Edition installation file download link: www.norton.com/n360p_5

Norton 360 Standard Edition installation file download link : www.norton.com/n360s_5

Norton 360 net book edition installation file download link : www.norton.com/n360sne_5

download the installation file run that then it will remove old version if it's installed

after installation you can activate that using the key.

if you have any issues you can contact in email address adersh_adu@yahoo.co.in

Jun 10, 2011 | Computers & Internet

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My computer crashed and i had to reinstal my os. how do i reinstall my Norton 360


Download the latest version of N360 from this Link. The web page says after NRT usage but this applies to your situation also.
Make sure you have your product key handy (written down) or stored online in www.mynortonaccount.com . Also, please make sure your system has all the MS updates and patches / Service Packs applied BEFORE you install N360.

Double click on the downloaded file and it will instruct you on the installation. Input the product key when asked or use the link on the bottom of the displayed window to find your key online and apply it.

After installing, run Live Update until it says there are no more updates found. Enjoy Norton 360.

Feb 15, 2011 | Symantec Norton 360 for PC (037648318846)

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Trojan Win32 came to my Pan Drive from computer and Avira is not capable to delete this type of virus. Please scan and remove from my Pan drive and PC with a Good / high powered anti virus. Anti virus...


This can be resolved by installing and scanning the computer using Norton 360.

Click here to download Norton 360 version 3.0

After downloading Norton 360 double click on the installation file and follow on screen instruction to install the file.
Click on skip if it ask for product key.
After installing Norton 360 open Norton 360 and click on live Update to download latest virus definition on to your computer. This will helps norton to find and heal the up to date virus.

After running live update perform complete system scan using Norton.

Note:
  • Uninstall existing Antivirus on your computer before installing Norton 360.
  • Your system performance will be little low for about 7 to 10 days after installing Norton, after this period it will become Normal.
  • This is trial version which will provide you 30 days validity but even 1 year subscription does the same task. You can install whatever antivirus if you wish to switch over.

Jan 21, 2011 | Computers & Internet

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Norton 360 Version 3.0 Full Version for PC : i have broke my other laptop and want to install m...


Then go here 
http://download.cnet.com/Norton-360/3000-8022_4-10651162.html
and download (as in Save, not Run) a new installer. Once the download is complete launch it and later use your key.

May 03, 2010 | Computers & Internet

1 Answer

Hi, i had files saved in microsoft office home and student 2007, which (i presume) were backed up under the norton 360 system. however in march , my computer had a virus which couldnt be deleted and in the...


Hello,

Files are not backed up within Office itself. If you had the 360 backup configured to backup online, you will need to install 360 on the computer and then do a Restore from the backup module after you login to the Symantec website.

Did you backup online? Or did you backup on a second (external) drive? You can comment back.

Oct 28, 2009 | Symantec Norton 360 Version 2.0 for PC

1 Answer

Need to be able to re install norton 360 after use of restoration disc


If you are in love with Norton.... Personally I use Avast the free version and have foudn it very good. Just look out for it on the internet. As regards Norton, if you do not have a cd then you must have downloaded an installation file and saved that somehwere, if not I am sure that if you are a registerd user you could still downlad it again if it is still covered byt the licence you paid for.

May 14, 2009 | Symantec Norton 360 Version 2.0 for PC

3 Answers

No Internet Connection after Installing Norton 360


I had same problem. I went to Start\All Programs\Accessories\System Tools\System Restore. I picked date before which Norton 360 was installed. It got my internet connection back. I'm not even going to try Norton anymore. Time better spent trying to get my money back.

Jan 18, 2009 | Norton Internet Security 2005...

1 Answer

Computer crashed.reinstall Norton


hello ,

i've made these constructions for you :

firstoff try to install any previous norton version ,after the installation go to dir C:\Program Files\Norton 360
then copy the file named CLTVault.dll and past it on your desktop (we're gonna need it later) .
after , try to download
Norton 360 v2.0 from here , then cut the net off and install the last version , the old version will be deleted automatically , when you see the activation part in the installation , exit the installation , and restart your computer to bootup in a safe mode , then copy the file CLTVault.dll that we have pasted on our desktop i, try to past it in C:\Program Files\Norton 360 , then agree on the replacement ,then open ur computer in normale mode and continue the activation then it will works fine .





Sep 05, 2008 | Norton Internet Security 2005...

2 Answers

I had purchased Norton 360 online for my lapstop late December 2007 after I did a restore on my system. For the last few months my computer has been running real slow and freezing and locking on me. Today...


firstly, edit your question above and remove your product key, as this could cause you trouble down the road more and people see it, copy it down and then stasrt using copies of this program for free using your product key. Secondly, Norton support will be able send you the file again so that you can complete the process.

Jul 11, 2008 | Computers & Internet

1 Answer

I have renewed Norton 360 for my three computers but only one of them(the one I used to renew) quit sending the expiration notice. Now I have lost Norton n one or maybe both of my other computers. What...


You need to Download Norton Removal Tool from the Following Link.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

Once you have Downloadand saved it on Desktop then Doubleclick on the Norton removal tool Icon and run the Norton Removal Tool.
The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.Follow the on-screen instructions. Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.
once the uninstallation compleates the You need to restart the computer and reinstall the Norton 360 on the computer.
Follow the Instructiions to Reinstall Norton 360 2.0
1.Do one of the following:
If you have the installation CD, insert the CD into the CD-ROM drive, and then click Install Norton 360.
Note:-If you have downloaded the product, double-click the installation file. Unless you saved it elsewhere, the installation file is on the Windows desktop.

2.Read the License Agreement, and then click I Agree.
If you do not click I Agree, you cannot continue the installation.
3.Follow the on-screen instructions.

Once the Installation is compleate you need to Enter you Activation key and it will automatic Activate it, after the Activation you need to run Live updates to Update Norton 360.

You can do the same on Both PCs.This will resolve your Issue.

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