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Can't install Canon PIXMA MP460 a newer version of MP Driver is already installed

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  • johnell Apr 11, 2008

    Already tried that !

  • johnell Apr 11, 2008

    I have tried all your suggestions without success, I am unable to system restore I have had this problem fro a while but I have managed to live with it.

    I had no trouble installing my previous printer a Lexmark X1270, I don't understand how I can use the old factory driver, I have just purchased this Canon printer and only got one installation disc, I tried to get help online from Canon but the help page asked to select a language but the language box did not respond to my muse clicks, one problem after another.

  • johnell Apr 15, 2008

    Thank you for your efforts on tis problem, you are assuming that I can run the setup program which I can't, when I try to run anything from the disc I get the same on screen message... A newer version of MP drivers is already installed. The installation is cancelled....

    The printer works fine from all memory cards, and scans and copies OK, it just won't install on the the computer, the Canon help pages don't list this printer, which is odd as it's not an old model.

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You need to install with usb unplugged

Posted on Apr 11, 2008

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  • Ginko
    Ginko Apr 11, 2008

    If you start Pixma driver setup with the printer already connected to usb, Windows will override some of Pixma drivers, as a result the printer will not work properly.
    To have it working do the following:

    Disconnect printer from usb.
    Disconnect printer and pc from power plug for 10 minutes (hard reset may be needed, just in case usb is jammed).
    Connect PC to power
    Run setup driver again, with printer NOT connected.
    Connect printe to pc only when requested by driver software, or at the end of the driver setup procedure.
    Eventually restart computer.

    If this does not work then there is an additional problem , probably with the printer, and we will need more details to troubleshoot it further.

    Regards

  • Ginko
    Ginko Apr 11, 2008

    Also try to install Pixma with old factory driver in the disk first, and then eventually upgrade the driver.

    If the printer does not work it may be a printer fault, to ensure you need to do a test installation of the printer on a different computer.
    If the Pixma work fine on a different computer (a laptop will do), then you have a problem with windows , you can start trying to do a system restore.

    Let me know

  • Ginko
    Ginko Apr 11, 2008

    When I talk about factory driver I always refer to Pixma, Lexmark driver work in a complete different way and have nothing to do.
    If the printer is new is quite simple.
    Keep printer disconnected.
    Run setup program on disk.
    You will need to run it first to uninstall, if it is already installed.
    And run it a second time to re install driver.
    Connect printer only after doing all install procedure or when reqired.
    The connection cable you need to use is the ub cable.
    If you need step by step help, I suggest to upgrade to Fixya chat.

    Regards

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