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This product uses 2 1/4in (57/58mm) wide standard thermal paper. Use the feed keys only when changing the paper. Do not pull the paper manually.
1. If prompted during use, or when setting up the printer for the first time, open the printer compartment by lifting up on the tabs located toward the back of the register. This will expose the printers.
2. Depending on each sides needs, use the release buttons to open the paper wells and release the print rollers.
3. Place the paper rolls into the paper well so it feeds from the bottom of the roll towards the front of the cash register (not the back). Pull the paper up and past the print heads towards the front of the cash register.
4. Once done, close the printer arms and use the feed keys to advance the paper.
5. To attach the journal roll to the back of the winding wheel, remove the wheel from the comparment. Put a small fold in the end of the journal roll and feed it under and around the tabs located on the wheel. Spin the wheel manually to take up paper slack.
6. Once the paper is attached, place the wheel into the holder in the back of the printer compartment. The part of the winding wheel with two discs should be on the right side.
sam 52xxm registers use two thermal printers....so make sure the paper is thermal and not in upside down. also make sure the receipt on/off function is "on" . and finally see if the tubular black paper feed roller hasn't popped out of its socket making the paper not turn or advance
YOur problem is likely worn feed rubber. It is an old machine. Has it ever been serviced?
Did this happen after a paper jam?
Try this: UNPLUG the copier Take out the paper tray. Prepare a dry cloth that is dampened with WD 40. Open the door on the right side of the coper. You should see 1 large, gray or black rubber roller. Gently wipe the roller with the WD 40 cloth, slowly turning the roller. It only turns 1 way, towards the exit direction of the paper from the copier.
Let the WD 40 soak in, about 10 minutes. Put the paper tray back in, plug the copier back in and try to make a copy. If it makes a copy, the feed roller needs replaced, If it doesn't make a copy, check the top sheet of paper in the tray. If you see skid marks, you definitely need a feed roller. No, they are not easy to change.
As long as the roller feeds, go for it. When it starts slipping then you'll have to do something about that feed roller.
This is common. If you leave the machine sitting without use for too long, the rubber feed rollers will go out of shape. You need to get the printer serviced now and probably need to have new feed rollers. Alos get the technician to check the battery if your model uses an internal battery.
While HP may use a little white grease on some plastic gears, oil is not normally used. Most likely some debris such as paper dust, or part of a label, or a stray staple is jamming the mechanism.
If it's all clean, then I would look closely for a damaged gear of some sort.
Most printers rely on rubber feed rollers of some sort to pick the paper from the paper tray, then more rubber rollers to pull the paper through the mechanism. If the printer is relatively new, the rubber rollers should be in good condition. As the printer ages, these get less rubbery and more slippery, and wear out, leading to feed problems. Further, any contaminant such as oil, white-out, or a sticker on the feed rollers will render them useless. Printer technicians change a lot of these rubber rollers.
Hi. we don't have that model here, but it sounds like the feed roller has come out. It is common in the little Epson 42 series printers. You will need to get a new feed roller. Some suppliers will only sell you a whole printer - prob around $60-80 US. ring your local dealer and see if one is available.