I tried removing small and large batteries, tried Sony's website, error code 32:11, removed power cord and battery, put switch in camera position for 15 seconds, reinstalled cord and battery, no help, tried sharply hitting the door a few times which worked for some people, but not me, took the casing off the door and tried to find the release mechanism and couldn't, it coses to much to take to a repair shop and I can't afford a new one. is there anything else I could try, including unjamming the gears or taking the camera apart to fix it. does anyone have instructions as how to do that or how to troubleshoot the problem? Bob
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Re: tape cassette door won't open
Try removing all batteries from unit for 24 hours, then try to power it up in OFF position. If you still get error code, unit has mechanism or power problems. Striking the unit will not make it work either
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bit late...but. STOP ASAP! by removing the battery, after removing battery, wait 20 seconds, re-fit battery & CLOSE the cassette door.
then wait 10 seconds, slap the closed door twice quite firmly. then open, if it opens, discard that cassette tape, clean the players head using cleaning tape.
use new cassette tape.
First take out the battery. Then start unscrewing the outside panels to take it apart. Basically any screw you find, take off. The easiest way not to loose them is by sticking them into the side of a box. After you get the camera panels off, you should be able to carefully get inside and dislodge anything that may be in the way. Once you are able to dislodge the cord or whatever is causing this problem. Try inserting the battery and ejecting the tape. Let me know if you are having any trouble with this or have any other questions and I would be glad to help.
Thats an interruption of the ejection process, either you push it, you were on low battery, the energy was interrupted or you leave the camera in a car and th heat/cold affects it. Try to cheat/reset the camera system: Remove the clock cell, remove the battery or ac/cord at the same time you push the eject button once. Wait for an hour. Place the clock battery. Connect the AC/Charger cord or the battery (it MUST be completely charged). The camera will reset, check out and complete the ejection.
The problem is with the S-reel. Take the tape out, remove the battery, and give it a slight bump. This usually fixes the issue for a couple of weeks. I haven't heard of any permenant fixes. I took my cam into circuit city (before they closed) twice for the same issue. Very frustrating when you don't know what the issue is.
The error code is part of a self diagnosis feature of your cam. This particular code refers to something being wrong which you can fix yourself. The steps you should take, involve removing tape, and reinserting. removing power adapter plug and reinserting, remove battery pack and reinsert...
power down before each step, and power up again to check working status. The result of these checks should allow you to narrow down the problem.
You may have to look at trying a new battery, or replacing the cassette, or replacing power cord, or you just had not properly hooked something up, or the cassette wasn't properly seated.
These codes and their meaning can be found in your user guide, or manual. Good Luck!
I had this problem, and here is how it was resolved.
My cassette would not pop out when I opened the door with the camera
turned on. When I turned off the camera and opened the door, it slid
out much further, but still failed to pop open so that I could remove
the tape. Then it slid back in.
Remove the battery, and have the camera off, but make sure the power cord is connected. Open the door until the tape slides out further than at other times. (Note:
It intermittently slides out further when the camera is off. Sometimes
it will not slide out any further than when it is on.) When the tape is
slid out as far as it will go, quickly remove the power cord. The tape
will stay in the slid-out position. Now, at the bottom side of the tape
door there is a curved channel for a small pin to slide in. This
channel has a 90% curve at the bottom of the channel to catch the pin,
which holds the door closed. Push that pin back a little (toward the
lense) to get it to go around that 90% curve, and the door will pop
open so you can remove your tape. The ribbon of your tape will be
jammed in the camera a little, so you will have to be careful and move
the ribbon around a little until you can get it out freely.
This worked for me twice. I did not try putting a tape in again.
The most frequent cause of this type situation is not having a power source attached, or a depleted battery pack.
Once the power source is available, some models require manually unlatching and opening the cassette compartment cover. When the cover is fully open, the videocassette will eject automatically.
Please try the following procedures.
1. Attach the power source to the camcorder correctly or use a fully-charged battery pack.
2. Fully-open the cassette compartment cover until it stops while sliding and holding the OPEN/EJECT switch.
The videocassette will eject automatically after a few seconds.
If the videocassette still will not eject, seek assistance from a Canon Service Facility.