Question about Sony Handycam CCD-TRV37 Camcorder

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Tape cassette door won't open

I tried removing small and large batteries, tried Sony's website, error code 32:11, removed power cord and battery, put switch in camera position for 15 seconds, reinstalled cord and battery, no help, tried sharply hitting the door a few times which worked for some people, but not me, took the casing off the door and tried to find the release mechanism and couldn't, it coses to much to take to a repair shop and I can't afford a new one. is there anything else I could try, including unjamming the gears or taking the camera apart to fix it. does anyone have instructions as how to do that or how to troubleshoot the problem? Bob

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  • 319 Answers

Try removing all batteries from unit for 24 hours, then try to power it up in OFF position. If you still get error code, unit has mechanism or power problems. Striking the unit will not make it work either

Posted on Aug 01, 2008

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Posted on Jan 02, 2017

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How to fix sony camcorder with tape deck that won't close. camcorder squeals and ejects tape.


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The error code is part of a self diagnosis feature of your cam. This particular code refers to something being wrong which you can fix yourself. The steps you should take, involve removing tape, and reinserting. removing power adapter plug and reinserting, remove battery pack and reinsert...
power down before each step, and power up again to check working status. The result of these checks should allow you to narrow down the problem.

You may have to look at trying a new battery, or replacing the cassette, or replacing power cord, or you just had not properly hooked something up, or the cassette wasn't properly seated.

These codes and their meaning can be found in your user guide, or manual. Good Luck!

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I had this problem, and here is how it was resolved.

My cassette would not pop out when I opened the door with the camera turned on. When I turned off the camera and opened the door, it slid out much further, but still failed to pop open so that I could remove the tape. Then it slid back in.

Remove the battery, and have the camera off, but make sure the power cord is connected. Open the door until the tape slides out further than at other times. (Note: It intermittently slides out further when the camera is off. Sometimes it will not slide out any further than when it is on.) When the tape is slid out as far as it will go, quickly remove the power cord. The tape will stay in the slid-out position. Now, at the bottom side of the tape door there is a curved channel for a small pin to slide in. This channel has a 90% curve at the bottom of the channel to catch the pin, which holds the door closed. Push that pin back a little (toward the lense) to get it to go around that 90% curve, and the door will pop open so you can remove your tape. The ribbon of your tape will be jammed in the camera a little, so you will have to be careful and move the ribbon around a little until you can get it out freely.

This worked for me twice. I did not try putting a tape in again.

I hope this helps.

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