I tried removing small and large batteries, tried Sony's website, error code 32:11, removed power cord and battery, put switch in camera position for 15 seconds, reinstalled cord and battery, no help, tried sharply hitting the door a few times which worked for some people, but not me, took the casing off the door and tried to find the release mechanism and couldn't, it coses to much to take to a repair shop and I can't afford a new one. is there anything else I could try, including unjamming the gears or taking the camera apart to fix it. does anyone have instructions as how to do that or how to troubleshoot the problem? Bob
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Re: tape cassette door won't open
Try removing all batteries from unit for 24 hours, then try to power it up in OFF position. If you still get error code, unit has mechanism or power problems. Striking the unit will not make it work either
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Look at the camcorder's display to identify if it is in Safeguard Mode. If its display indicates an error number of E01 to E06, your camcorder is in Safeguard Mode.
Disconnect your camcorder from its power source and remove its battery by sliding the latch forward and sliding the battery down while pulling it away from the camera's body. Wait at least two minutes before continuing.
Remove the camera's cassette by pressing the "Eject" button, waiting for the cassette door to open, and lifting it out of the tape bay. This step is only necessary if the camera indicates the E03 or E04 error code or it tells you to eject and reinsert the tape.
Replace the camera's battery, power connection and cassette, and turn the camera on.
bit late...but. STOP ASAP! by removing the battery, after removing battery, wait 20 seconds, re-fit battery & CLOSE the cassette door.
then wait 10 seconds, slap the closed door twice quite firmly. then open, if it opens, discard that cassette tape, clean the players head using cleaning tape.
use new cassette tape.
Thats an interruption of the ejection process, either you push it, you were on low battery, the energy was interrupted or you leave the camera in a car and th heat/cold affects it. Try to cheat/reset the camera system: Remove the clock cell, remove the battery or ac/cord at the same time you push the eject button once. Wait for an hour. Place the clock battery. Connect the AC/Charger cord or the battery (it MUST be completely charged). The camera will reset, check out and complete the ejection.
The problem is with the S-reel. Take the tape out, remove the battery, and give it a slight bump. This usually fixes the issue for a couple of weeks. I haven't heard of any permenant fixes. I took my cam into circuit city (before they closed) twice for the same issue. Very frustrating when you don't know what the issue is.
The error code is part of a self diagnosis feature of your cam. This particular code refers to something being wrong which you can fix yourself. The steps you should take, involve removing tape, and reinserting. removing power adapter plug and reinserting, remove battery pack and reinsert...
power down before each step, and power up again to check working status. The result of these checks should allow you to narrow down the problem.
You may have to look at trying a new battery, or replacing the cassette, or replacing power cord, or you just had not properly hooked something up, or the cassette wasn't properly seated.
These codes and their meaning can be found in your user guide, or manual. Good Luck!
I had this problem, and here is how it was resolved.
My cassette would not pop out when I opened the door with the camera
turned on. When I turned off the camera and opened the door, it slid
out much further, but still failed to pop open so that I could remove
the tape. Then it slid back in.
Remove the battery, and have the camera off, but make sure the power cord is connected. Open the door until the tape slides out further than at other times. (Note:
It intermittently slides out further when the camera is off. Sometimes
it will not slide out any further than when it is on.) When the tape is
slid out as far as it will go, quickly remove the power cord. The tape
will stay in the slid-out position. Now, at the bottom side of the tape
door there is a curved channel for a small pin to slide in. This
channel has a 90% curve at the bottom of the channel to catch the pin,
which holds the door closed. Push that pin back a little (toward the
lense) to get it to go around that 90% curve, and the door will pop
open so you can remove your tape. The ribbon of your tape will be
jammed in the camera a little, so you will have to be careful and move
the ribbon around a little until you can get it out freely.
This worked for me twice. I did not try putting a tape in again.
The most frequent cause of this type situation is not having a power source attached, or a depleted battery pack.
Once the power source is available, some models require manually unlatching and opening the cassette compartment cover. When the cover is fully open, the videocassette will eject automatically.
Please try the following procedures.
1. Attach the power source to the camcorder correctly or use a fully-charged battery pack.
2. Fully-open the cassette compartment cover until it stops while sliding and holding the OPEN/EJECT switch.
The videocassette will eject automatically after a few seconds.
If the videocassette still will not eject, seek assistance from a Canon Service Facility.