Re: My kenmore elite HE, smart pack is not dispensing the...
The softener water flow is clogged. You know, open the dispenser while it's filling in the final rinse and look over the softener dispenser. Is there water flowing?
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Hi, Did they check the pump seal or the hoses. Does it seem to leak from the front center? Is it leaking while filling or during agitation or spin cycle? Are you getting water every load and is it a little water or a lot?
Please forgive all the questions, I have to ask.
Questions I need to ask in order to assist you as best I can.
Vic
Try removing the dispenser cup - and washing the inner cup thoroughly- run a sanitary cycle with whites and chlorine bleach mold and mildew likes to haunt these front loaders - be sure to run a bleach hot water cycle once weekly
Will machine fill with both hot and cold water? Sounds like it's not getting cold water in. Check your screens on the water valve where hoses connect. I cannot see your reply due to some tech issue w/ the site, so it may be a day or so before I can reply again. Please leave feedback for me if appropriate. Thanks
I've had this same problem and solved it by removing the detergent/bleach/softener dispenser drawer from the machine and seriously cleaning out all of the "gunk" from the drawer and from inside the drawer area on washer. Sometimes I have had to repeat the cleaning and then the fabric softener begins dispensing again. I have model # 417.43042200 but it may work on all the Kenmore front loading washers.
Okay...the cone actually goes inside the the two other pieces you mention. The cone is to be inserted upside-down. That is, the opening of the cone should be facing UP. The way this fabric softener dispenser is supposed to work is, you place fabric softener thorugh the opening of the dispenser. The cone actually holds it like a cup. When the washer goes through the initial spin cycle before the rinse cycle begins, the centrifugal force of the washer spinning forces the fabric softener out of the cone and into the wash tub.
The dispenser assembly should just snap right on top of the agitator. If the dispenser does not stay on securely any longer, you may have to replace it with a new one. You can find replacements at searspartsdirect.com. Just type in the same model number you provided and look for item number 1 under the "Motor, Basket and Tub Parts" heading.
I hope you find this information helpful. If you still have questions, please let me know.
PS It is also a good idea to periodically remove the dispenser and soak it in some hot water to get rid of accumulations of hardened softner. They will clog from time to time.
I'm sure you heard a small motor running from time to time during a cycle. That moves an "arm" which sends water to the different chambers during a cycle. Fabric softener is dispensed when water goes to that chamber and dilutes the fabric softener. That chamber then empties by a siphoning action.
If you want to narrow down the problem a little to help trouble shoot -- put some wet rags in and run the Rinse and Spin cycle with some fabric softener. If the softener is not dispensed, then you know that the water isn't being sent to that chamber properly.
If you are intrepid enough to take the top off your washer, do that and see if the arm appears to be moving during a normal cycle. Maybe the arm got dislodged or broken during the move.
If water isn't being diverted properly, I think this calls for a real repair person.
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