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I have a remote phone it does not have a telephone wire just an adapter. It is charged but I can not get a dial tone. It gives me the message "No link to base. Move closer to base,try again". What do I need to do? Please

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Place the phone in the base cradle for a minute and it should re initialize and solve your issue.
Good luck.

PS: By "Remote phone" I am assuming that you mean "Cordless"?

Posted on Apr 11, 2008

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CS6482 model phone system; (1) base unit, (1) additional phone. Cordless phones are both showing "LIne In Use" but there is no dial tone and neither phone is "in use"


The "Line in Use" message often occurs when there is no dial tone. You'll need to identify where the dial tone problem is coming from. First, check that the base has power and try a new RJ-11 cable between the jack and the base. I like to use a old corded handset phone for additional testing. First plug in a different phone to the jack. Do you have a dial tone? If you do, then the CS6482 has failed.

If there is no dial tone, next try plugging the test phone into a different phone jack, if one is available. If there is a dial tone at another jack and a new cord didn't help at the first jack, then you have a wiring fault at the first jack. This could be in the jack itself or in the wiring to where the phone service comes in. You can fix the jack more easily. Remove the cover plate and determine the type of jack and look for a loose wire. If the wires are attached to screws, you remove the insulation from the end of the conductor and slide it under the appropriate screw. Then tighten the screw onto the wire. For keystone jacks, you'll need a push-down tool to press the wire back into place. The tool is sold in most hardware stores in the electrical aisle. Do not strip the wire before pushing it into place. See http://cablesupply.com/content/47-telephone-connections-and-rj11 to match the wire colors to the correct pin on the jack.

If you do not have a dial tone at another jack or do not have another phone jack in the house to test, find the service box. Open the box and check the connection type. If you find an RJ-11 jack, use your test phone to check for a dial tone. If there is no dial tone or it isn't an RJ-11 jack, contact your telephone company. They can test the phone line and will repair the wires for free if there is outside damage. If the problem is inside the walls, the telephone company will charge a fee to repair the issue. (This may be easier than finding a broken wire in the wall yourself.) Note: some telephone companies are trying to move residential units to newer fiber optic services and do not want to repair the copper wire to the door. This can cause problems with some security phone alerts.

I know at least twice we lost the dial tone on copper wiring after rodents chewed on the wires. That issue hasn't repeated since we were upgraded to fiber. However, during the upgrade, the installer dropped one of the RJ-11 lines behind the siding on the outside wall. Thus one phone was without a dial tone, we found the dangling wire and restored the phone service in seconds. We also lost the dial tone after contractors dug into the underground telephone service up the road from us. That was repaired quickly.

I hope this helps.

Cindy Wells

Aug 16, 2016 | Lands Phones

1 Answer

My motorola Model K704B is saying "no line in what can I do to fix it


The "No Line" message means that the base of the cordless phone either doesn't have power, the line is damaged or that the handset/base are not communicating properly. To diagnose the problem, first check that the base AC cord is connected to a good outlet. You may want to unplug the cord from both the phone and the wall outlet and then plug it in again. (I've seen a case where someone turned off a surge protector and forgot to turn it back on; without power, the cordless phone won't work.)

To check if the problem is the phone line, I like to use an old corded telephone. Plug the backup phone in and check for a dial tone. If there is no dial tone, try a new RJ-11 cord. If there is still no dial tone, try the test phone at another jack. If you can, find the box where your telephone line service comes in. Open the box and look to see if there is an RJ-11 jack. If that jack is present, try using the test phone and listen for the dial tone. If there is no dial tone at the service box, contact your phone company. They should fix this problem for free. (It's possible that rodents have damaged the phone line outside of your home.) If the box doesn't have an RJ-11 jack, you'll need the phone company to test the service and repair it if needed.

If there is a dial tone at the service jack, then you have an inside problem. If there was no dial tone at only the first jack, you can check the jack itself. Unscrew the face plate and look at the back of the unit. There are two types of connections. If you have the screw terminals, look for a disconnected wire. Strip a new section of wire and secure it under the correct screw on the face plate. See http://cablesupply.com/content/47-telephone-connections-and-rj11 for the wiring pattern. If the jack uses a keystone, you'll need a punch-down tool that is available in many hardware stores in the electrical wiring section. Do not strip the conductor; just push it down into the correct slot of the keystone. If the problem is not at the jack, you'll need to check all of the wiring from the service box for damage. Your telephone company will do this for a fee.

If the test phone had a dial tone at all of the telephone jacks, then the problem is with the cordless handset and the base. One of the two units is not communicating correctly (transmit/receive). If your cordless phone is still under warranty, contact Motorola. If only one handset can be used with the base, replace the phone. If your cordless phone can pair multiple handsets with the base and only one handset is giving the "no line" message, replace the handset.

I hope this helps.

Cindy Wells

Feb 05, 2016 | Motorola Cell Phones

1 Answer

Fax says it is off hook, what should I do?


The fax machine can't detect a dial tone (from a POST line). Since the Pixma MX420 doesn't have a handset, you may need another telephone to check your line. First, make sure that the telephone cord to the wall jack is connected to the RJ-11 port marked L. This is the lower of the two ports on the all-in-one printer. If the cord is in the wrong spot, swap the connection. That could solve the issue. If you have a telephone plugged into the upper RJ-11 port, check if you hear a dial tone. (Connect your test phone here if you haven't had one connected and check for the dial tone.)

Next, unplug the RJ-11 line cord and plug it directly into your test phone. Do you hear a dial tone? If you do not hear a dial tone, try a different RJ-11 cable. If the problem is solved, connect this cord to the lower port on the MX420 and see if the fax continues to give the "offline" message. If you still have no dial tone, take your test phone to another jack and try again. Find your incoming phone service box and check if that has a RJ-11 jack. If it does, you can test for a dial tone there. If the box doesn't have a RJ-11 port, you can have your telephone provider check the service.

If there is no dial tone at the service box, then your telephone company will fix the external problem for free. (With copper telephone service, sometimes rodents damage the wires. The provider has to fix this.) If you had a dial tone at the service box or another jack, then you have an internal wiring problem. This could be at the jack or inside a wall. If you take off the outlet cover, you'll find the wiring for the jack. This will either have screws holding down the stripped ends of the conductor wires or a punch-down keystone (with un-stripped wires). For the jack with the screw terminals, determine if any wire is loose/broken and strip a new section of wire. Then re-secure the wire under the correct screw. See http://www.lanshack.com/wire_phone_jack.aspx for a diagram. For the punch-down keystone, you'll need a special tool to reconnect the conductor wire. This tool is available at most hardware stores in the electrical wiring section.

If the problem isn't at a jack, you'll have to try to find the broken wire and replace the wire. Your telephone company's service technician will fix the problem for a fee.

If you have an internet connection with a DSL filter, you should check if the filter is damaged. This can lead to the above problems. If you have switched to a VOIP service, you'll need to make sure that it is compatible with the POST connection for the fax machine.

I hope this helps.

Cindy Wells

Sep 13, 2015 | Canon Pixma MX420 All-In-One Printer

1 Answer

When using phone I cannot call out , it gives me a fast dial tone , but I can get incoming calls


Does the fast dial tone persist, or do you get a regular dial tone after a couple of seconds? If the latter, then you have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

Jan 16, 2014 | Panasonic High quality max 2.4 ghz phone...

1 Answer

Lost phone manual, uniden d2997


I have a standard trouble-shooting routine for cordless phones. 1) Remove the battery from the handset (from all handsets for a multi-handset version). Then unplug the power cord from the base and wall outlet and also remove the telephone cord. Wait a few minutes and then reconnect the power and phone line cords. Reconnect the battery (ies) for the handsets. Make sure this connection is tight. Then make sure that the battery is fully charged (15 hours before first use) and register the handsets if needed. This is done by putting each handset onto the base in order for the D2997. Wait about 30 seconds for each one until you see the Handset Registered message. Make sure that you are within range of the base.

Next try a different telephone (RJ-11) phone cord between the base and the wall jack. Also check if the power adapter for the base is warm. For the next set of tests, I like to use an old corded telephone. Using a different phone, check if you get dial tone at the jack. If there is a dial tone, then the problem is with the Uniden phone. If the above trouble-shooting didn't help, then contact Uniden. These phones aren't meant to be user serviced.

If you do not have a normal dial tone, try another jack on the same telephone line. If there is dial tone at another jack, then you have a problem with the first jack. Otherwise find where your telephone service comes in. If you have a fairly new service, you'll find an RJ-11 jack. Plug your test phone into the jack and test for dial tone. If you have no dial tone or can't test your line, call your phone company. They will fix any outside problem for free. If it is an inside wiring problem, look at the visible wiring and determine if the wires are damaged. Open the jack (if only one is bad) and check for loose wires. There are two types of jacks. One secures the terminal wires with screws and the other uses a punch-down jack. For the screw type, strip additional insulation from the conductors, if needed, and then reconnect them. For the punch-down type, you will need the punch-down tool. It is available at many hardware stores in the wiring section. Use this diagram to check your jack wiring: http://www.lanshack.com/wire_phone_jack.aspx . If you can't see an obvious problem with the wiring, you may want a professional to deal with the wiring in the wall. Your telephone company will do this for a fee.
Uniden has the manuals for their DECT phones on their site: http://www.uniden.com/bin/venda?ex=co_disp-view&bsref=uniden&scat=dectphones_mnl . The manual for the D2997 is available here: http://www.uniden.com/content/ebiz/uniden/resources/ownersmanuals/D2997om.pdf .

I hope this helps.

Cindy Wells

Nov 26, 2011 | Uniden Lands Phones

1 Answer

HP officejet all-in-one...keeps saying phone is off of the hook and will not give me a dial tone to fax. Is there a particular setting I need to check ?????


The very first thing to check with a fax machine is that the line itself is OK. The possibilities are much greater that there is a problem with the LINE and not the HP itself.
Hook up a regular telephone to the fax line, disconnecting anything else that may be on the line. If the telephone doesn't have a dial tone, call the phone company. If you DO have a dial tone, then maker sure that the phone line is connected to the correct port on the HP. There are two, usually. One is for the LINE and the other is for an EXTENSION (a phone that is daisy chained off the fax machine). If you have the LINE connected to the EXT port, it may give you this error.
If you have multiple items connected to the same phone line, try removing all of them but one regular phone, and see if you have a dial tone. If so, add the other items back, checking for a dial tone after each one. If one of them causes a lack of dial tone, replace or repair it.

The phone company may tell you that the problem lies in your inside wiring. I have seen that before. You can take your phone out to the telephone service box on the outside of the building. These usually have regular phone jacks in them. Disconnect the jack wire that runs into your house, and connect the regular telephone into the box itself. If you have a dial tone, then there is indeed a problem with the wiring in your building.

Jul 16, 2009 | HP Office Equipment & Supplies

1 Answer

My home/land line phone will not get a dial tone


The disconnected message is generated by the telephone company. They should be consulted about that.

The noise and not being able to dial out sounds like a broken wire. If you call the number and the line is broken it should keep on ringing until the telephone company times you out.

It sounds as if you have more than one problem.

After you try some of these things give me some feed back.

Jun 26, 2009 | Linksys SPA-2102 NA Analog VoIP Adapter...

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How do I turn off message waiting indicator light


The VMWI led will stay lit if you have voice mail service from your telephone service provider. A lot of providers will also give a broken or stutter dial tone when you first go off hook as an indication of messages waiting. If you hear a stutter dial tone when you first go off hook, you will need to contact your telephone service provider. If not, you can try a simple reset on the base unit, just unplug it from teh AC adapter for about 5 minutes and then plug it back in.

Mar 17, 2009 | Uniden 5.8GHz Dual Cordless Phone

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Hi i have a panasonic xyg67160es telephone i can not make eney calls i have cheqed that the man line is ok with an old phone i have lost the instrushions


1. Make certain you are using the correct charging plug in adapter. This can cause serious troubles.
2. Replace the batteries and if no dial tone..........
There is no setup or program that will give the cordless set dial tone once removed from the base.
3. Make sure the cordless you have came with that base.

Let me know if this helps....
There are other things we can check with more info.

Feb 19, 2008 | Lands Phones

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