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That's fine, but it doesn't mean the contacts for reading the cartridge ID chip are clean. No, I don't know how they got dirty. Try a little EtOH and a Q-tip on the contacts, and of course try power cycling and resetting the printer until it comes to its senses.
Try using clean cotton cloth, like from an old t-shirt, and clean the contacts on both the ink cartridge and the seat inside the slot where the ink cart goes. If you clean them both, for each cart color, you might fix this problem.
Be sure that the power is off when you do this first!
I e-mailed Cannon Customer Support and they are sending me a replacement cart by Fedex. Since this seems to be a persistent problem I don't think this is necessarily a fix. The printer is disabled until I get the new cart and with carts costing each about $14 it doesn't pay to have too many extra's around.
You need to have a black and a color cartridge installed to use your printer. That doesn't mean the color cartridge has to be full. You can have an empty color cartridge in the printer and it will work as long as the electronics are good on it so the printer can recognize it's there. You cannot refill these cartridges yourself. Your printer remembers what cartridges have been in it so that it can reject refills (it sees the same serial number twice and catches you trying to not give Canon their money). You can use refills, but you need to get them from a refiller with a high turnover of cartridges so you don't get the same serial number twice. I recommend Cartridge World stores as they have high quality refills with a 100% satisfaction guarantee.
Your tech suggested that I remove both of the ink tanks (black & color) and turn off the printer and then re-start the printer.
After I did that, there was no futher problem, and the printer worked fine with appropriate colors.
Hello Ms. Gonna really need to know the model because there are vast differences between the the large family of Canon devices out there. I truly would like to help so any additional info would be beneficial to both of us. I'll be listening,to quickly and happily help you. ,,,,,,,,******* spinal*******.......
Other forums report this problem as a faulty ink cartridge that cannot be recognized or gets recognized as the wrong color. Calling canon tech support will usually result in a free replacement from Canon. If not, try purchasing a new cart before ditching the printer.