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My Lexmark 5470 won't print anything but the alignment page. Then it says to remove the tape from the cartridge. There is no tape on the cartridge. I have cleaned it and it still won't print. Help I need to print something bad. This is still under warranty.

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I have the same problem as posted by tahoeowner. The printer indicates that I have an alignment issue and tells me to remove any tape from the cartridge. There is no tape on either cartridge, nor will the printer work with any other cartridges. I'm getting tired of wasting paper and ink with all the printer's "retry" messages.

Posted on Jun 23, 2008

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Brand new ink cartridge for Lexmark X3650. Error message to remove tape from cartridge. Tape has been removed. Print alignment prints in only black and same thing on cleaning process.


You can try to manually wipe the cartridge nozzles with a moistened soft cloth to clean it from dirts and clogs. You can also clean the nozzles using the Lexmark software on your computer. If you're using Windows, go to Programs/All Programs > Lexmark 3600-4600 Series folder > From the printer folder, click Maintenance > Clean Cartridges > Print. A page prints, forcing ink through the print cartridge nozzles to clean them.

May 27, 2011 | Lexmark X3650 Printer

1 Answer

I have a Lexmark x6170 all in one printer. I have never had any problems until recently. I bought a Toshiba laptop and installed my Lexmark. I purchased new cartridges from Staples Office Supply and...


Run the printer software to do an "alignment" -- basically, it prints one page,
and then you scan the page, and the printer reads the printed page, to measure the "offset"
from where the BLACK versus the COLOUR ink prints. It will then electronically adjust the printer.

May 14, 2011 | Printers & Copiers

1 Answer

The alignment both vertical and horizontal are off!


Title: How to Install/Change the Print Cartridge Document ID:HO46 Back To Answers Properties 1000 Color Jetprinter 1100 Color Jetprinter 2030 Color Jetprinter 2050 Color Jetprinter 2070 Color Jetprinter 3000 Color Jetprinter 3200 Color Jetprinter 5000 Color Jetprinter 5700 Color Jetprinter 5770 Photo Jetprinter 7000 Color Jetprinter 7200 Color Jetprinter Lexmark X63 Lexmark X73 Lexmark X83 Lexmark X84 Lexmark X85 Mac OS 8.6 Mac OS 9.x.x WinWriter 100 WinWriter 150c Z11 Color Jetprinter Z12 Color Jetprinter Z22 Color Jetprinter Z25 Color Jetprinter Z31 Color Jetprinter Z32 Color Jetprinter Z34 Color Jetprinter Z35 Color Jetprinter Z42 Color Jetprinter Z45 Color Jetprinter Z45se Color Jetprinter Z51 Color Jetprinter Z52 Color Jetprinter Z65 Color JetprinterHow to install or change the print cartridge; Microsoft Windows 95; Microsoft Windows Me; Microsoft Windows 3.1x
Solution Microsoft Windows 95/98/Me:
(Applies to all printers)

  1. Click Start, Programs, Lexmark Series.
  2. Click Lexmark Control Panel.
  3. Click Print Cartridge installation.
  4. Depending on which cartridges you are using and which printer model you have, select Install Color Cartridge or Install Black Cartridge or Install Photo Cartridge.
  5. Carefully remove the tape covering the printhead of the print cartridge. Important: Be sure to remove all of the tape. Do not touch the copper area on the back of the cartridge.
  6. Insert the print cartridge into the print cartridge carrier.
  7. Push the cartridge back until it clicks into place.

    • If the print cartridge moves loosely in the carrier, it is not locked into place. Repeat step 7.

  8. Click the appropriate Cartridge Installed option in the printer software.

    • If you choose to install a new print cartridge, you will be prompted to align your print cartridges. The printer will print a page with a bi-directional alignment pattern. Follow these steps to align the cartridges:

      1. On the printed test page, locate the number under the Bi-directional Alignment pattern that comes closest to forming a straight line.
      2. Enter the number as the Bi-directional Alignment setting in the Alignment Cartridge screen.
      3. Click OK.

  9. Close the front cover of the printer.

Dec 16, 2009 | Lexmark JetPrinter Z11 InkJet Color...

2 Answers

I just installed a new color cartridge in my 8650 Lexmark printer. The ink cartridge acts as if it is empty. Printer keeps telling me to align cargridge. Worked perfectly before the new ink installed. Not...


  1. On your computer, go to "Start," "Programs," "Lexmark Series." Click "Lexmark Control Program."
  2. Step 2 Select the "Cartridges" tab. Click "Change Cartridges." The Change Cartridges screen appears, displaying the animated instructions for installing or changing cartridges. When you have finished viewing the animation, click the "Finished" button.
  3. Step 3 Remove the tape covering the print head of the new print cartridge. Insert the new print cartridge as shown in the animation.
  4. Step 4 When the "Choose Cartridges" screen appears, select the cartridge(s) you installed in your printer from the list boxes. Click the appropriate box to reset the ink levels to full. Click "OK."
  5. Step 5 The Automatic Alignment screen appears. Click "Align" to align the print cartridges for best print quality. The printer prints a page with a bi-directional alignment pattern. On the printed test page, locate the number that comes closest to forming a straight line under the bi-directional alignment pattern. Enter that number as the bi-directional alignment setting in the Alignment Cartridge dialog box. Click "OK."

Nov 25, 2009 | Lexmark All-in-One Printer with PictBridge

1 Answer

How do I align ink jets?


Microsoft Windows 95/98/Me:
(Applies to all printers)

  1. Click Start, Programs, Lexmark Series.
  2. Click Lexmark Control Panel.
  3. Click Print Cartridge installation.
  4. Depending on which cartridges you are using and which printer model you have, select Install Color Cartridge or Install Black Cartridge or Install Photo Cartridge.
  5. Carefully remove the tape covering the printhead of the print cartridge. Important: Be sure to remove all of the tape. Do not touch the copper area on the back of the cartridge.
  6. Insert the print cartridge into the print cartridge carrier.
  7. Push the cartridge back until it clicks into place.

    • If the print cartridge moves loosely in the carrier, it is not locked into place. Repeat step 7.

  8. Click the appropriate Cartridge Installed option in the printer software.

    • If you choose to install a new print cartridge, you will be prompted to align your print cartridges. The printer will print a page with a bi-directional alignment pattern. Follow these steps to align the cartridges:

      1. On the printed test page, locate the number under the Bi-directional Alignment pattern that comes closest to forming a straight line.
      2. Enter the number as the Bi-directional Alignment setting in the Alignment Cartridge screen.
      3. Click OK.

  9. Close the front cover of the printer.

Nov 13, 2009 | Lexmark JetPrinter Z11 InkJet Color...

1 Answer

Installed new black print cartridge and removed tape. Continues to say alignment. Will onlyprint alignment page


After you print the alignment page, I think you have to then scan the page in the orientation that it asks you to.
By doing this, the scanner can tell if the printer alignment is correct.

Aug 05, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

How to change lexmark Cartridge


  1. Click Start, Programs, Lexmark Series.
  2. Click Lexmark Control Panel.
  3. Click Print Cartridge installation.
  4. Depending on which cartridges you are using and which printer model you have, select Install Color Cartridge or Install Black Cartridge or Install Photo Cartridge.
  5. Carefully remove the tape covering the printhead of the print cartridge. Important: Be sure to remove all of the tape. Do not touch the copper area on the back of the cartridge.
  6. Insert the print cartridge into the print cartridge carrier.
  7. Push the cartridge back until it clicks into place.
    • If the print cartridge moves loosely in the carrier, it is not locked into place. Repeat step 7.
  8. Click the appropriate Cartridge Installed option in the printer software.
    • If you choose to install a new print cartridge, you will be prompted to align your print cartridges. The printer will print a page with a bi-directional alignment pattern. Follow these steps to align the cartridges:
      1. On the printed test page, locate the number under the Bi-directional Alignment pattern that comes closest to forming a straight line.
      2. Enter the number as the Bi-directional Alignment setting in the Alignment Cartridge screen.
      3. Click OK.
  9. Close the front cover of the printer.

Dec 09, 2008 | Lexmark X1150 All-In-One InkJet Printer

1 Answer

I have replaced both my color and black cartrigages for my x2500 printer, restarted the computer, and it is still giving me an empty cartrigage message


is this a pc or mac?

for windows general make sure you folowed these steps:

  1. Click Start, Programs, Lexmark Series.
  2. Click Lexmark Control Panel.
  3. Click Print Cartridge installation.
  4. Depending on which cartridges you are using and which printer model you have, select Install Color Cartridge or Install Black Cartridge or Install Photo Cartridge.
  5. Carefully remove the tape covering the printhead of the print cartridge. Important: Be sure to remove all of the tape. Do not touch the copper area on the back of the cartridge.
  6. Insert the print cartridge into the print cartridge carrier.
  7. Push the cartridge back until it clicks into place.
    • If the print cartridge moves loosely in the carrier, it is not locked into place. Repeat step 7.
  8. Click the appropriate Cartridge Installed option in the printer software.
    • If you choose to install a new print cartridge, you will be prompted to align your print cartridges. The printer will print a page with a bi-directional alignment pattern. Follow these steps to align the cartridges:
      1. On the printed test page, locate the number under the Bi-directional Alignment pattern that comes closest to forming a straight line.
      2. Enter the number as the Bi-directional Alignment setting in the Alignment Cartridge screen.
      3. Click OK.
  9. Close the front cover of the printer.

Dec 01, 2008 | Lexmark Printers & Copiers

1 Answer

Installed black print cartridge will not print now?


nope, there should be no tape on the cartridge. This is preventing the ink from coming out.

Jul 30, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Lexmark x4270 Alignment Problem


When you say you checked to see if anything is obstructing the cartridge, please also make sure the clear tape/tab on the cartridge head was completely removed before use.
If you put another head in, does it work? Sometimes the cartridges are bad, if they have been exposed to extreme temperatures.
A fragment of the protection tab would explain the error as well as the printout, as you don't seem to have any yellow at all.
Hope this helps.

Jun 09, 2008 | Lexmark X4270 All-In-One InkJet Printer

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