Question about Creative Labs ZEN V Plus MP3 Player

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Display Screen I have had my ZEN V for 44 days. My display screen started to turn a dark red tint about four days ago. The screen is getting darker and darker. The music still palys. I bought mine at the GREAT Wal-Mart and they tell me that after 15 days I am S O L. This is a great little player, I just wish I could see what the hell is playing. Any ideas as to who I can contact to fix this?

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  • dandaninajam Apr 12, 2008

    My screen jst started having lines going up and down the screen. then after a day after charging it, i turned it on and it was jst completely blank... meaning it was completely dark. i cant see anything now. the music plays fine. the battery's fully charged. and i dont know whats wrong w/ it. i washed it in the washer a few weeks ago and it was perfectly fine. idk why it jst stopped showing the screen now.

  • kawaiihikaru Jun 14, 2008

    same problem is happening to me at the moment. i've had it for about two years, but if you're experiencing the same problem...does that mean that age doesn't have anything to do with that? :S

    i think imma cry. [no music creates suffering - for me at least] DDD;

  • Anonymous Jun 15, 2008

    my screen is really dark and u have to be in a really dark room to actually see the words alittle.

  • Karen Hansen Nov 28, 2008

    mine does the same thing but i have had mine for about 2 years and hasn't done anything like this before what can i do so the screen comes back?

  • Karen Hansen Nov 28, 2008

    I have the same problem but i have had mine for about 2 years and it hasn't done anything like this before what should i do?



2 Answers

Creative is the one forcing Wal-Mart into a 15 day only exchange policy. The supposed reason is that they have people coming back to exchange when the one year warranty is just about up, not because the player is broke, but so they can upgrade to the latest model since theirs won't be in stock anymore. Wal-Mart help desk doesn't have the time to verify whether the player is broke or not.

So that forces you down the Creative RMA path. But if it is more than 60 days after your purchase, it's probably not worth it because when you do finally get an RMA, you have to send $25 non-refundable handling fee with your player to get it fixed. It's clearly not worth it for the low end players.

Posted on Jun 14, 2008

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Call creative and get a RMA

Posted on Apr 24, 2008


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