Question about Samsung BlackJack II Smartphone

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Blackjack II blank start screen

The start menu is blank. immediately after soft reboot, the start menu works one time (shows icons), then after which it goes back to being blank...what the hell

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  • Anonymous Jun 18, 2008

    I get a blank screen and i can't even open the start menu. Help.

  • dnewberry27 Oct 12, 2008

    My phone is being so weird.
    Last night I took it out of my pocket and the whole screen was white, so I turned it off and back on and it was fine. Then later on in the night, I would turn it on and it would just be blank and white, I couldn't get to the start menu. What do I do?


  • Anonymous Mar 12, 2014

    I bought a OEM replacement screen and a new digitizer. The connections for the screen are good, I can press on the screen and the digitizer picks up whatever app is underneath, but the LCD remains blank but it still has a bright back light showing.

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  • 13 Answers

Hi dogbyte,

For some reason, certain Windows Mobile (Standard) devices don't like "list" format for the Start Menu.

Give this a try:
1) Remove the battery for 1-2 minutes. (This allows any cached memory to clear)
2) Power the device back up.
3) Before openning ANY other apps, navigate to Start > Settings > Display > Start Menu Style
4) Change this value from "List" to "Grid"
5) Click Done twice, then click the Home key.
6) Give the Start menu another try. (Does this resolve the issue?)

Another forum suggested that Windows Mobile seems to be a little picky about which application appears first on the Start Menu. If you have any custom applications installed, it's possible WinMo's start menu just isn't playing nicely.

Hope this helps!

Posted on Apr 10, 2008

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Posted on Jan 02, 2017

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2 Answers

My media player wont open and everytime i try to listen to a song or watch a video it wont work. I can't even set the songs as ringtones. Can u help?


I work for AT&T and have seen this problem on a few BlackJack II's. The way to fix it is to do a master reset on the phone. This will allow it to play again...BE SURE TO BACK UP YOUR CONTACTS AND FILES BECAUSE THESE WILL BE DELETED!! Other than that, it will fix your problems!

You can reset your phone’s settings and clear all added
data from memory.
Resetting the Phone
1. On the Home screen, press the Start soft key
2. Select Settings > More… > Security > More… > Reset.
3. Enter the reset password and press the Done soft key. The default password is 0000.
4. Press the Yes soft key to confirm. The phone resets and reboots itself

Sep 20, 2009 | Samsung BlackJack II Smartphone

1 Answer

Blank screen


go to the service center of Samsung and get the firmware re-installed.

Sep 06, 2009 | Samsung BlackJack II Smartphone

1 Answer

Samsung Blackjack II white screen


Yep

you need to reseat the lcd connector. A Loose connecttion is the most common reason for a blank white screen.

Feb 28, 2009 | Samsung BlackJack II Smartphone

1 Answer

Strange BlackJack II Problem


I would recommend hard reseting it. That should reinstall any standard programs, files, and applications. Good Luck!

Feb 13, 2009 | Samsung BlackJack II Smartphone

1 Answer

Barring a number on my samsung blackjack II


I don't think the BlackJack can Block a caller, but you can identify it as a Spam call with a Silent Ring.

Here's what I do...

Select the offending Phone Number from your Call History page, and select the SAVE soft button to Save it as a Contact. Then press SELECT to edit the contact.

Set the First name to something like: SPAM1 or Harrass1

If you already have a Silent Ring tone added, select it from the Custom Ring Tone menu (otherwise see below).

To later edit the Contact...

Go to your Contacts icon on the home page.

Select MENU soft button and then EDIT (first option) from the list to edit the Contact Name and Custom Ring Tone.

Here are 3 websites to add your own Custom Ringtone:

http://www.myxer.com/
http://audiko.net/
http://www.iringer.net/

Nov 20, 2008 | Samsung Blackjack SGH-I607 Smartphone

2 Answers

Start menu blank


Hi Bhanzy,

Great question. Nothing was deleted, this is actually a software bug in Windows Mobile 6. This error usually occurs when your start menu is switched from "Grid view" to "List view". Give this a try:

1) Remove the battery from your device for about 10 seconds.
2) Reinsert the battery and power the device back on.
3) Click Start
4) Navigate to Settings > Display > Start Menu Style
5) Change this setting from "List" to "Grid", then press Done
6) Click the Home key to return to the homescreen, then click Start to check start menu functionality.

(NOTE: You'll only be able to successfully open the start menu ONCE after rebooting. If you open the start menu, then exit, the start menu will likely revert to a blank gray screen. If this occurs, start back at step 1.)

Let us know how things go!
Thanks,
Jonathan

Nov 04, 2008 | Samsung BlackJack II Smartphone

2 Answers

How to delete contacts on Blackjack II..???


yellow!!

here's some tip:
to delete contact:
  1. While in standby mode, press the right soft key for Contacts
  2. Highlight the desired Contact, using the navigation keys
  3. Press the right soft key for Menu
  4. Select Delete
  5. Press the left soft key for Yes to confirm the Contact deletion

to delete all contact:

The only way to delete all Contacts, other than to manually delete them one by one, is to perform a reset on the handset.


NOTE: RESETING YOUR PHONE WILL DELETE ALL INFORMATION ON YOUR PHONES MEMORY

TO RESET YOUR PHONE CALL YOUR SERVICE PROVIDER..



;P

Jun 20, 2008 | Samsung BlackJack Smartphone

1 Answer

Samsung Blackjack II Screen Stays Black


I have a solution. Call at&t. they will send you a new one. I have had my phone for 5 months and it happened to me also. There's a warranty on the phone itself that covers it from the day "you" started using it. I bought mine from a friend. Cool!! It should be here in 5 days free shipping.
Blackjack II Geek.

May 18, 2008 | Samsung Blackjack SGH-I607 Smartphone

2 Answers

Blackjack II internet stops working....


Hello again dogbyte!

Fantastic! I'm thrilled to here the first fix went well!

Here's the deal on your most recent question...(Please excuse the long post - I'm intimately connected to this particular issue, so I figured I'd try to share some of the background on it.) Are you using GoodLink version 5.0.x by chance?

Our team has actually submitted bug reports to both GoodLink and AT&T on this issue. The BlackJack II has a connection setting called "AT&T IMS" (supposedly there to offer additional features on the AT&T network sometime soon.) Unfortunately, when GoodLink 5.0 is provisioned on a BlackJack II with this particular GPRS connection setting, internet problems are basically guaranteed.

The BlackJack II will successfully connect to the internet to download, install, and synchronize GoodLink. The first time the device disconnects from data services (i.e. - roams out of data coverage, the device is powered off, the device hits critical battery, etc.), data will not reconnect.

You've got two options:

I. Delete the "AT&T IMS" GPRS Connection Setting

1) Navigate to Start > Settings > More... > Connections > GPRS
2) Use the multi-directional pad to highlight the AT&T IMS connection.
3) Click Menu > Delete
4) Press Yes to confirm the delete.
5) GoodLink and Pocket IE should be able to connect to data services again in 5-10 minutes or less.

Note 1: Solution I needs to be performed again if the device is hard reset. If your user(s) need to hard reset the device upon occasion, you may want to make the instructions above readily available to the user, OR consider option II to prevent confusion (if option II is available).

Note 2: Changing the Access Point Name on this connection from "ims.cingular" to "wap.cingular" can also solve the problem, but it's not always consistent.


I. Provision the BlackJack II with GoodLink 4.9.3.x.

This last stable release for GoodLink 4.9 seems operate without the same data issues. Although Good 4.9.3.x doesn't offer some of the more robust features of Good 5.0 (such the ability to send email attachments from the device or RSS feeds), we've been deploying Good 4.9.3 to BlackJack II users since we discovered this issue a little over two weeks ago, and it's definitely made a postive difference.


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Another Potentially Related Issue

You may also notice surprisingly frequent "403 Forbidden" messages in Pocket Internet Explorer on AT&T devices (including the BlackJack II).

All Internet Explorer traffic from an AT&T device goes through AT&T's proxy. AT&T's proxy apparently includes a rule that disconnects a user if they haven't used the web for a specific period of time (I've heard 2 hours, but that may vary). Unfortunately, AT&T and Microsoft haven't figured out a way to simply open that Pocket IE connection back up... at least not easily.

If you're seeing "403 Forbidden" errors, you'll want to do one of the following to close and reopen the data connection:

I. Reboot the phone
(closes and reopens all of the connections)

II. Manually disconnect cellular data
1) Click the Power/Quick List button on the top of the BlackJack II. The "Quick List" should appear
2) Select Wireless Manager
3) Click Menu > Disconnect cellular data
(You should notice the "MEdia Net" indicator under "Phone" change to "On")
4) Click Done to return to the Homescreen.
5) Open Internet Explorer again and navigate to the desired page.

Note: Although the "403" error doesn't necessarilly interfere with GoodLink connectivity, manually disconnecting cellular data will. If you don't open IE an actively open a data connection to reach the web, you'll probably want to open GoodLink and do a quick manual Send/Receive, just to make sure that it re-establishes its connection.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Sorry for the book! I hope one or both of these help.
Have a great weekend,
The MoDev Kid

Apr 18, 2008 | Samsung BlackJack II Smartphone

4 Answers

Samsung Blackjack display error


This is a fairly rare problem, but it does happen with the Blackjack and other Windows Mobile devices.

First thing to try is:

Start -> Settings -> Display -> Home Screen -> (your carrier) Default

If this option or no options are visible, attempt to move right or left a couple of times (if you are in the list mode, move up and down) and then hit 'OK'

If this does not work, you will need to do a factory restore on your device:

WARNING - Restoring the factory settings on your device may cause the loss of all of your data that is not stored on the memory card or backed up elsewhere. Please back up your data before doing a factory reset and remove your memory card during the procedure:

From within the Software:
1. Start -> Settings -> More -> SECURITY -> More -> Reset
2. Enter '0000' and hit 'OK'

From the Powered off state:
1. Power off the device
2. Hold down the 'UP' navigation arrow while pressing the power button.
3. You will be presented with a 'format' menu, hold

Good luck!

Aug 18, 2007 | Samsung Blackjack SGH-I607 Smartphone

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