Question about Brother HL-2040 Laser Printer

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Paper feeding problem

My printer either wads up paper as it feeds thru, or will feed extra sheets of paper. Any clue why this happens? I have tried several different brands of bond paper.

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  • Anonymous Apr 17, 2008

    Our HL-2040 Printer Wads paper Then stops, The red light comes on I open the paper drawer to find one sheet started but wads and stops.

  • Anonymous Oct 14, 2008

    i do not know how to properly place bond paper. help??

  • wilopez5 May 22, 2009

    paper jam. change the drum maessage on led

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Clean the drum cartridge

Posted on Apr 18, 2008

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1 Answer

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Most likelt to be a foreign object or wad of paper crammed into part of the paper feed roller. The first thing to do is turn it upside down and give a few sharp solid taps on the bottom casing. Then check to see if anything falls out. Also check the leading edge of the paper that didnt go through for marks that might show where it was stopped. If you are sure there is nothing to stop paper feeding through, check at each end of the print head path inside for a clump of ink soaked paper - remove if found. Try feeding a sheet through again. If the paper doesnt feed, try slipping a thin stiff card or plastic sheet back through the feed mechanism from the front. If that doesnt go through, you will have to disassemble the printer to find the problem.

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Was the printer feeding multiple sheets at the same time, so that the sheer thickness of the wad caused the jam? If so, look into the slot where you load paper (this is called the automatic sheet feeder or ASF). You should see a small roller with a rubber coating. This is what pulls the sheets into the printer. Put one sheet of paper into the ASF and do a print. The Windows test print facility is convenient for this: start-control panel-printer and faxes, then right click your printer icon and select properties, then test print). If this works OK, put two pages into the ASF, then three etc. Observe what happens. If at some point more than one page is pulled in, it infers that the ASF is not working properly, in which case you will need to consult a technician (or have a go yourself at dismantling the printer). If the one-two-three-four etc page test doesn't produce a multiple feed, all it probably means, is that static electricity is holding the sheets tightly together. Make sure when you put a wad of paper into the ASF it has been fanned.

Report back on what you find, or if you have any queries on the above.

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