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Could be an audio driver issue. Does the sound work okay if you plug in external speakers or headphones? If problem persists with headphones/external speaker
Boot into safe mode (F8 on windows restart)
Select Safe Mode
When windows loads (it will take longer than usual).
Control Panel > System Properties> Device Manager > Delete/ Uninstall your audio drivers, reboot your machine - audio should work now.
you need to uninstall and reinstall the audio driver or try to uninstall adn reinstall the player that you are using to hear sounds? is it doing the same if you are going to use a headphone? if so thats only a software problem, if headphone sounds fine, its the internal speakers thats having problem.
Check device manager and make sure the audio drivers are not disabled. If so enabled it. I am quite sure you have checked to see if its muted. If it is enabled and its not working, try updating the drivers or uninstalling and reinstalling latest driver audio driver OEM site.
**If you reinstall the same driver you might get the same error but its what a shot.**
Before going to any shops, here is a suggestion that can't hurt anything.
Go to the Control Panel and click on Sounds and Audio Devices. On the Volume tab at the bottom, you will see "Speaker Settings". Click on the Advanced button. Change that setting to "Stereo headphones". You should hear the sound only through the headphones then.