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Barbie Idesign computer software

When I start the program all I get is a yellow screen with a cursor. The audio plays and moving the cursor and clicking will activate functions but I have no idea what is being activated. I was told by Mattel's software support that it was an issue with DirectX 9.0c, my video card (VIA/SG3) and the Barbie program. I have ordered a new video card but have not received it yet. Does that sound reasonable or could there be other issues. I've checked this site and there seem to be others with exactly the same problem?

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  • cny47879 Nov 29, 2008

    Same problem. When the program starts the sound is fine, but the screen stays yellow. Why do I have to get a different video card just to play a game?

  • Anonymous Dec 27, 2008

    I also have the same yellow screen and one greatly disappointed 7 year old. Everyone is speaking "greek" to me when they talk about the computer specs but my husband who is pretty tech savvy says my computer has all of the requirements. I still am not understanding what it is that should be done to get this running.

  • tazchick53 Dec 27, 2008

    I have the same problem. A yellow screen and cursor. I have all the right system requirements and it still won't work. Going to try calling them to see what they suggest. My 8 year old is very upset over this.

  • sunnysidesup Feb 22, 2009

    I have the exact same problem. My 7 year old is very disappointed that she can't play with her new birthday present. Does the video card switch work? I want to be sure before I go and buy a whole bunch of stuff and still have it not work.

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That sounds reasonable. Programs do strange things when they can't display the correct graphics. For example: Portal wouldn't run on my computer because my graphics card was not able to use DirectX 9.0.

Posted on Apr 12, 2008

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