When I start the program all I get is a yellow screen with a cursor. The audio plays and moving the cursor and clicking will activate functions but I have no idea what is being activated. I was told by Mattel's software support that it was an issue with DirectX 9.0c, my video card (VIA/SG3) and the Barbie program. I have ordered a new video card but have not received it yet. Does that sound reasonable or could there be other issues. I've checked this site and there seem to be others with exactly the same problem?
That sounds reasonable. Programs do strange things when they can't display the correct graphics. For example: Portal wouldn't run on my computer because my graphics card was not able to use DirectX 9.0.
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Hi Geoff, I hope I can help you with this. If you are using an accessory device (DVD, DVR) check cables to see that they are secure and if device has audio out option that it is set correctly. Also check to see that Video and Audio cables are connected to matching inputs on your set.
If you are using DVI to HDMI you will need to use a separate digital audio cable. DVI cables do not carry audio signal. After attaching the audio cable if you still do not hear sound you may need to set Digital Audio In. To do so:
Press Menu Button on remote.
Press the cursor ring down to highlight SETUP.
Press the cursor ring left to enter SETUP menu.
Press the cursor ring down to highlight SOURCE.
Press the cursor ring left to enter SOURCE menu.
Press the cursor ring down to highlight DIGITAL AUDIO IN.
Press the cursor ring down to select the source you want to associate Digital Audio with. HDMI 1 or HDMI 2 in this case. You might need a software update also.
The latest software solves the issues below:
TV (Plasma 42" and 50") will not turn ON/shut off itself and Red LED blinks 4- times. Recover if main switch on/off.
37" LCD full white screen appear when upgrade software.
Some channels not available after turn ON.
Delta volume changes, not remembered.
Preferred channel changes, not remembered.
Green or yellow static (sometime snowy) on HDMI picture.
Picture and sound loss for 5 to 10 sec (green LED is still ON) and back to normal.
Audio loss in all inputs and can be recovered when main switch ON and OFF.
TV set turn ON by itself/ green LED light up and goes off when set is ON.
Intermittent audio loss in NTSC RF channel.
Crack sound with high input signal.
Include the possibility to download the rating table (RRT5 capability) for digital programs.
No video/ no picture with sound.
Intermittent On-Screen Menu pop up by itself and can be removed by pressing the 'MENU' button.
Channel information display too long.
Improvement on scramble channel.
How to check the current software version on my TV set?
Press 'MENU' button on remote control to display the on-screen menu.
Select TV MENU and press the cursor right.
Select INSTALLATION and press the cursor right.
Select SOFTWARE UPGRADE and press cursor right.
Select CURRENT SOFTWARE INFO to display the current software version on your TV set.
If the TV software version is lower than the version posted on the website means your TV set needs to be upgraded.
Follow the instruction in the user manual or Firmware Upgrade Readme file on how to upgrade your software.
Where can I find the latest software for my TV set?
The Firmware Upgrade Software and Readme File documents can be found on the Philips support website. Refer to the SOFTWARE section.
Very hard to get CD Rom as discontinued by mattel in 2009
found a few web sites proclaiming to have a download but require the dwonloading of a smart downloader which I cannot guarantee would be virus free and safe and would result in getting the software .
the software is called Barbie(R) idesign(TM) Ultimate Stylist(TM)
you may google it and have better luck at finding a downloadable version than I had or are willing to risk installing a downloader program which I was not willing to try or risk.
Try updating your graphics drivers from the internet for your video card. Since the minimum requirements for this game is a 32 MB video card, your video card should work just fine. Attempt to update the graphics drivers from ATI's website. Also verify that you have direct x compatable sound card, which is also required for this game.
Double clicking on the icon and getting an hour glass only was what I encountered this morning. You need to go out and buy a graphic card. I got 128 mb for $50 installed at the store on the spot. I can now load the program. BUT I currently cannot get the fashion cards to register onto the computer. Mattel is sending me a new "swipper".
Not sure if this will help as my cards would scan but I was having problems with the game shutting down when we tried to "photograph" her outfits, fashions not transfering to other sections of the game and not saving the cards we had scanned. I'm running windows xp on a new computer and had to change my daughters user account to administrator (from limited). The game is now working brilliantly and is everything it promised to be. Still it's very frustration that I had to spend 3 hours today solving this myself instead of reading a simple 1 liner on the Mattel website FAQ's!!!