I purchased the music essentials kit. I downloaded the Verizon LG VX9900 driver software for my phone as well as VZW Music Manager. When connecting my phone to my laptop (34bit Vista home premium) the device driver installation recognizes and installs the motorola software.
LG USB composite device LG USB modem #2 LG USB diagnostic port
My problem is that the MTP device goes from being "ready to use" to "searching for preconfigured driver software". The VCAST Music Manager shows that my phone is not connected and I am unable to sync my phone to my computer. I know that during the moments when everything is ready to use that everything is working properly because my phone registers as charging.
I called Verizon tech support and they were unable to help me. I went to Microsofts website and couldn't find anything that really solved my problem. Can someone please help me out!! :]
I was having this problem as well, but solved it.
I, like others decided to just buy a USB cable for my VX9900 and use Windows Media Player for sync'ing. (I also have the Verizon Essentials program that I downloaded, but I like WMP better. No particular reason).
I was getting the installation messages and as soon as the MTP message came up, I got the "problem" message and it didn't sync.
What I did when I got the cable was to run the CD drivers that came with my cable. That may have been my mistake. I was bothered that the date of my driver was in 2005 since the phone came out late in 2006. So I looked at the name of the driver and it was something like C:\Windows\System32\Drivers\LGUSBDriver.xxx whatever... I went to my device manager and uninstalled the driver. I went to the C:\Program Files\ and deleted the LG USBDrivers folder. I went to the Windows/system32/drivers folder and there were three LG*.* files I deleted them. The next time I plugged the phone in and set it to sync, it worked. It's late and night and I may not have typed this really clearly, so feel free to contact me at bill (at) halfamind.com (because a half a mind is still a terrible thing to waste).
Bill I feel I will have to buy myself a new mobile cell phone again. My Nokia C7-00 is ruined. Its MTP in it cannot be found by my PC or by my laptop. PC running Windows 8.1 and my laptop running Windows7.
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First off make sure you have a copy of any pics, vids & music you want to keep... then make sure you format the memory card in the phone. Settings, Memory, Card Memory, options, format. If you are not using a Music Essential Kit, then you plug the card into a memory reader attached to your computer. If you open the drive through "My Computer" you should see file folders for my pics, my videos, my music, etc. Make sure you place the music files in the music folder. (Music has to be DRM-free .mp3's, .wma's, etc. NO iTUNES unless converted) Put the card back in the phone and go to Get it Now, My Tunes...
well, music manager is a computer program. the disc would have come with your phone or if u purchased the music essentials kits. if u do not have the disc, u can download the program for free from www.vzam.net/musicmanager.
Hey capri i was having that same problem and guess what i got a solution. Everything you need is in the following website just go there and click what you want to download. Everything is free. So here you go.
You may also need the verizon music sync package for that phone, it comes with a cable to connect it to the P.C. The CD will have a program that syncs music. Just install it because the drivers are built into the software and you have to have it installed in order to use the drivers. Once this is installed, download BITPIM ( google it, its free ) or find some other converter program that can convert to 3gpp files for you, then you can creat and add music, ringtones and pictures and convert video file onto the phone for free.
Remember to have the verizon software installed or the PC wont be able to detect your phone.
The problem is a driver issue. It is strictly a LG/Verizon problem, and not Windows. What you should is hook up your phone your computer LG USB cable and using the Music Essentials CD-ROM. Install the latest version of BitPim where you can find at http://www.bitpim.org/ . "I hooked up my phone to my computer via the USB cable, and opened BitPim. Much to my dismay, bitpim did not find the COM for the LG Modem". However, Vista popped up the window in the taskbar telling me that new hardware was detected but could not be installed. I went to Start > Search > Device Manager Once the Device Manager is opened up, you should see an unknown hardware profile for the USB cable/phone. In my case, Vista seemed to recognize the fact that it was a LG USB Modem, but didn't have the driver. Anyway, right click on the unknown driver and select "update driver software." Surprisingly, Vista will tell you it found a driver. Unfortunately, when when you go to install the driver 2 new unknown drivers will appear. To fix the 2 unknown drivers, all you have to do is insert the VCAST Music Essentials disk into your disk drive, and point Windows in the direction of the files for the drivers on the VCast Music Essentials CD (in my case, the D: drive). Windows finished the install, and from their BitPim recognized the cable on COM5. That should work.
that was the same problem for me. when you download that vcast software dont use there program. use windows media player 9. that has worked best for me. ive tried the latest window media player out and it doesnt seem to work. but if you use 9 you can go to sync with your phone connected. and you always have to make sure that you go to settings and tools on your phone. then go to call settings and then you should see pc connections and when you get to that you should see usb and you click on that and it should say pc connection set. hopefully any of those options i gave you work out.
download the software p2ktools this software is specially meant 4
motorola phones ... and then connect to pc it will ask for drivers to
install then just locate the "drv folder " in p2ktools the driver will
get installed ... p2k tools doesnt need to be installed it will be
directly executable.... once you finish installing drivers then just
open p2ktools then go to the p2k mode there you can upload dowload anything frm pc to phone & vice versa ...
You can obtain the driver from the music essentials kit cd....you may be able to obtain it from other resources however.....i would suggest a google search for verizon env vx9900 usb driver....also you will want this driver in place before plugging up your phone in order to avoid any other issues that might arise.
First let me say that calling Verizon tech support is a frustrating process to say the least. I have spent hours on the phone with three different reps, all with different levels of knowledge on the subject. But I'm beginning to digress - Bottom line, calling Verizon tech support is hit-or-miss.
After multiple attempts of installing and uninstalling the rhapsody software, the vcast software and the phone drivers onto my laptop with and without the phone plugged in, I was still not getting my phone to connect. So after I was just about through with Verizon reps, I called Rhapsody tech support, and they insisted it was a phone issue. Having no where else to turn, I drove to the verizon store to DOWNGRADE the phone to something simpler, when their highly trained personnel actually diagnosed the problem.
Turns out the nothing was wrong with my laptop, or wire, or USB, but rather the only way to get the phone to connect was to bring it to the store and have VERIZON update the software on it. You cannot do this over the airways using 228. They must do it there. Actually, there have been four updates to this phone's software since I bought it only 4 months ago (I had version "4" and they are up to version "8"). After the software update, the phone connected and now I am able to drag and drop to the phone shown in the same pane as "my library."