Thanks for responding to my bose companion 5 problems. I already called Bose Germany for help. Response: "something seems to be broken, please send the device to us and we will check it". That was around three weeks ago and I sent it immediately but there´s still no report from them. I will try again tomorrow and let you know what they say. Thanks again
Have had Bose companion 5s for about three years. The external volume deveice in not active. If I unplug it, the sound goes dead. The indicator light is stuck on green and is very dim.. The touch feature does not respond nor does the volume. Sound is set very low an barely audible. Can I get replacement external volume control or is the problem inside the base unit itself? Any help out there with a similar problem.
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Does not seem very complex. I think it is because of the broken fuse. Simply Open the back part of Bose companion 5. The Circuit board attached to the back part is basically for the Audio output socket, Control pod Connector and Power supply connector. on the Left hand side of the board you will find a fuse soldered with the board. most probably that fuse is broken. replace the fuse if broken or just connect both end of the fuse with thin wire (temporary) to check. Hope it helps.
I am outta home or else i could have added an image for you. maybe tomorrow.
I had the same problem right out of the gate, the volume dial on my control pod for my Companion 5 wasn't working, however, the touch pad and LED worked. I called Bose customer service and was instructed to:
First, unplug the power directly at the back of the woofer while the unit was on;
Next, I was instructed to unplug the control pod, visually inspect for any damage/defect;
Finally, re-seat the control pod on the back of the woofer and then lastly plug the power cable back into the woofer.
email email@example.com or contact a Bose Support Specialist in Germany; or call US support at 1-800-367-4008. Something very odd is happening here. You are using the same laptop, correct? If not, let me know, as there are some things to try. If Bose has a solution, I'd love to hear it.