Question about Wacom (PTZ930AC) Graphic Tablet

2 Answers

Wacom tablet stopped working, blue light on.

My Wacom Tablet has worked fine for about a year and now it suddenly doesn't work. The blue light is on but doesn't do anything when pen in on the tablet, also tried with the mouse so I guess it can't be a problem with the pen or mouse. I have tried reinstalling drivers and restarting and also trying it with a different computer.

When I reinstalled a driver I got it from:
http://www.wacom.com/productsupport/select.cfm
Mine is Intuos3, so I went there and selected Mac OSX, then newest version...it is possible I may not have got the right driver as I don't know what the numbers mean that come straight after the word 'Driver' in the options at that point?

I'd be so appreciative if any one had any answers or advice as I'm lost without it!
I have a WACOM Graphic Tablet (GD-0912-R). I recently purchased and installed a serial port card for this tablet in my new Dell XPS_420 PC running Windows Vista Home Premium.
The Wacom Tablet registers power on (the orange light lights up). The power light also shows "green" when you click the mouse or apply pen pressure.
The problem is that Vista does not "see" the Tablet...plugging the tablet into the serial port gives no responce from my PC...does not ask for drivers, tec.
How do I check for a "dead tablet" and how do I fix it if it is? Where can I find repair manuals, schematics, etc. for Wacom Tablets, or does someone out there no how to go about fixing this.

Pete DeRozza
petederozza@yahoo.com

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If you are using a Dell with Vista on it you can't use Mac )SX drivers. Get the Vista driver from here for the Intuos3: ftp://198.145.255.42/drivers/IBMPC/pro/WacomTablet_605-7.exe

Posted on Apr 10, 2008

  • Dean Joly
    Dean Joly Apr 10, 2008

    Do you know for sure that your serial card is installed properly? Are there com ports under the ports heading in device manager? Any unknown or not installed deviced is device manager?

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Since you are running Windows Vista on your PC this is the driver you should have downloaded.

Click Here

Serial cables are not hot swappable. The computer and tablet should be turned off before you plug them in.

Posted on Apr 10, 2008

  • 2 more comments 
  • Georgia B
    Georgia B Apr 10, 2008
  • Georgia B
    Georgia B Apr 10, 2008
  • Georgia B
    Georgia B Apr 10, 2008

    What happened?

    Are you sure you're not using a USB cable rather than a serial cable?

  • Georgia B
    Georgia B Apr 10, 2008

    The Tablet and the PC require their own software. Use the "Click Here" link above for the computer and the "How to Verify Tablet Software installation" link for the tablet or use the CD that came with it.

    The user's manual says it uses a USB cable.

    Download the Manual and look under "Troubleshooting", "Testing"

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