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CD-ROM, DVD, or other disc tray not opening
Locking device or software installed
First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button
If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive
If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive
If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.
Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.
What to do if CD or DVD stuck in drive?
Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.
What you can do to get it open is there is a small hole on the cd drive. take a paperclip and straiten it ans strait as you can get it and put it strait in that hole and push then also you may need to push the eject button at the same time :)
You must have the burner program (roxio or nero) identify the CD/DVD RW Drive. If the burner program didn't come with the drive at the time of purchase go to roxio or nero site and look for updates for your particular drive. If you don't have that info...look in divice manager under CD/DVD-Rom Drives and it will tell you. Failing that...look for updates of "Firmware" at the manufacturer of your drive... Good luck...hope this helps
Sometimes there are firmware updates that update the compatibility of the burner with more brands and more formats. It could also be a bad batch of discs. Maybe try a different brand. Or do the CDs work in a different burner. Maybe the burner is bad or going bad. And just JFY, there are no CD+R only CD-R and RW
You actually perhaps using a non blank disc at that time. Burners don't really accept non writeable Discs. Check your CD first before burning. If you are using a rewriteable disc (CD-rw) that has files, it can burn and files will be overwritten but if you're just using a CD-r with files in it, the burner will eject and will tell you to insert a blank disc.
Restart the computer, and when computer is starting up keep pressing many times the eject button until disk pops out. Do this a couple of times If this does not work you will need to remove the CD/DVD unit and stick a paperclip on the CD eject hole, in the front side of the CD/DVD drive.