Dear sir/ madam, Am Ian Ivan, I write to seek help about a problem with my laptop. I have got an ACER laptop and it’s specifications I have listed them here below
Aspire 5100 series
Model No. BL51
Product key: D2FYR-DJB8F-3HXYM-T4MHF-GPPCM
Serial No. 63900392716
MFG Date: 0610
This is the problem am experiencing with my laptop
I was surfing on the internet yesterday when the laptop got frozen. I waited for it for sometime to normalize but nothing happened. Then I tried to press CTRL+ALT+DEL to tryout something with the problem but again nothing happened. So the remaining alternative I had was to switch it off abruptly.
When I switched it back on, windows loaded on so well unfortunately, when it reached the step where I have to type in my password, the keyboard neither the mouse were responding anymore. I tried switching it off and back on for several times but it didn’t fix a thing. At this time windows loads but when I reach to type in my password, both the keyboard and the mouse are not working.
I will be so grateful to get assistance from you about this problem. I hope to hear from you soon.
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Re: i need your help!!
Hey Ian: Shut the system down. Start it up again and as soon as you see something on the screen start hitting the F8 button for a few seconds. You should see a screen with a list of selections on it. Use your arrow keys to highlight SAFE MODE. Then hit enter. If it boots fully into safe mode see if your mouse works. See if your virus program will run and do complete scan. Then do a system restore. You do this by clicking start>click programs>click accessories>click system tools>click system restore. Choose a date about three days before you noticed any problems. If this fixed your problem please rate as fixed. If still couldn't use mouse or need furter help just add a comment and I'll be glad to help. Thanks.
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Please remove the battery from laptop and try to power on with AC Power only. If the laptop is powered on then there may be problem with battery. If the laptop is not power on, please check the Power adpater dc voltage with multimeter.
Look at this site > http://www.acer.co.in/acer/service.do?LanguageISOCtxParam=hi&miu10einu24.current.attN2B2F2EEF=3350&sp=page15e&ctx2.c2att1=158&miu10ekcond13.attN2B2F2EEF=3350&CountryISOCtxParam=IN&ctx1.att21k=1&CRC=832315095