Question about Acer Aspire 5100 Notebook

1 Answer

I need your help!!

Dear sir/ madam,
Am Ian Ivan, I write to seek help about a problem with my laptop. I have got an ACER laptop and it’s specifications I have listed them here below

  1. Aspire 5100 series
  2. Model No. BL51
  3. Product key: D2FYR-DJB8F-3HXYM-T4MHF-GPPCM
  4. Serial No. 63900392716
  5. Aspire 51014WLMi
  6. MFG Date: 0610

This is the problem am experiencing with my laptop

I was surfing on the internet yesterday when the laptop got frozen. I waited for it for sometime to normalize but nothing happened. Then I tried to press CTRL+ALT+DEL to tryout something with the problem but again nothing happened. So the remaining alternative I had was to switch it off abruptly.
When I switched it back on, windows loaded on so well unfortunately, when it reached the step where I have to type in my password, the keyboard neither the mouse were responding anymore. I tried switching it off and back on for several times but it didn’t fix a thing.
At this time windows loads but when I reach to type in my password, both the keyboard and the mouse are not working.
I will be so grateful to get assistance from you about this problem. I hope to hear from you soon.


Posted by on

  • ROCKie Mavia Apr 10, 2008

    hey oldnovii, thanks alot for the response. i really do appreciate your help.

    i have tried what you have told me to do but when i hit even the F8 button, the system just continues loading to windows and stops at the step where i have to input my password. neither the keyboard or the mouse are responding. even the touch pad on my laptop isn't working too, the cursor is just in one place and in the box where i have to put in my password there is i blinking cursor but i can't type in anything coz the keyboard isn't working. I will be glad to get more help from you and once again thanks!!.

  • ROCKie Mavia Apr 11, 2008

    Dear oldnovii, thanks alot. yes i have got an external mouse (USB) here with me but when i plug it in, it doesn't work neither. i do not have an external keyboard (USB) but i can try find one but it will take sometime because i leave some miles from town where i can find that kind of keyboard. But what do you think really this problem is/could be?!, could it be a hardware or software problem, you know am really tense losing my data!!!. i hope to hear from you soonest.



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Hey Ian: Shut the system down. Start it up again and as soon as you see something on the screen start hitting the F8 button for a few seconds. You should see a screen with a list of selections on it. Use your arrow keys to highlight SAFE MODE. Then hit enter. If it boots fully into safe mode see if your mouse works. See if your virus program will run and do complete scan. Then do a system restore. You do this by clicking start>click programs>click accessories>click system tools>click system restore. Choose a date about three days before you noticed any problems. If this fixed your problem please rate as fixed. If still couldn't use mouse or need furter help just add a comment and I'll be glad to help. Thanks.

Posted on Apr 10, 2008

  • Jeffrey Pemberton
    Jeffrey Pemberton Apr 10, 2008

    Hey Ian, do you have or could you borrow an external ps2 or maybe a usb keyboard just while we try and fix this? Maybe an external mouse if you or a friend have one...



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