My cordless handset stopped receiving calls and now says "no connection". It is still registered with the base unit, but when the "page" button is pressed from the base unit, the cordless wont ring. Because there is no connection to the base unit, voice mail for the cordless doesnt work either.
Also, I have tested the base unit with my cell phone by calling the number and the display stopped counting after 48 calls. So far Ive had nothing but problems with this phone system out of the box and Im about ready to throw it out the window! Customer service is a joke, so you guys are my last resort. Is there any way to get the RSSI working on the cordless without having to replace it with a new one? And what do I do to make the base phone show newly received calls?
Quickly, return this Phone is you still have a chance, my small business used this phone for EXACLY 2 years, and now all lines are DEAD, NOT A SINGLE ONE WORKING. LINE ONE AND THREE HAVE NO DIAL TONE EXCEPT EXTREMELY LOUD STATICS. AND LINE 2 AND 4 ARE TOTALLY MUTED.
A lot of my customers are complaining about not being able to reach me in my office.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
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read the user manual as the handsets have to be registered by the base unit to be connected
the main base is the operational unit
the other bases are just cradles to hold the phone while it is being charged
If “No link to base. Move closer to base, try again.” is displayed
even when using the handset near the base unit, the handset may have lost communication with the base unit. You need to re-register the handset to the base unit.
• Make sure the base unit is not being used.
• Have both handsets and base unit nearby during registration.
• Follow steps 1–3 listed below. You have about 1 minute to complete them.
• Confirm the extension number of the handset which has lost the communication by placing the handset on the base unit or charger.
If you re-register the handset using the other handset’s extension number, the other handset will not function.
• If the handset beeps 3 times and “Error!!” is displayed, an error occurred. Try again from step 1.
• You can stop registration by pressing [OFF] on the handset, and pressing [LOCATOR/INTERCOM] on the base unit.
1 Base unit: Press and hold [LOCATOR/INTERCOM] until a beep sounds.
• The CHARGE indicator flashes.
2 Base unit: Press the extension number  (handset symbol 1 ) or  (handset symbol 2) of the
handset which has lost the communication.
3 Handset: Press and hold [FLASH/CALL WAIT] until “Handset Registering” is displayed.
• When registration is complete, a beep sounds from the handset and the display shows the number. • Wait for 20 seconds after registration is complete while the handset establishes communication with the base unit.
• If the handset beeps 3 times and “Error!!” is displayed, an error occurred. Try again from step 1. • You can stop registration by pressing [OFF] on the handset, and pressing [LOCATOR/INTERCOM] on the base unit.
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Try this, Push and hold the "End" key, while still pushing the "End" key push in the "#" key and hold both keys till you hear a beep. The LCD display should now say "De-register Handset" and under that "Base Unavailable" Select Base unavailable. The LCD should now say "Handset not registered, place in base" Just set it in the charging cradle on the base unit and it should register to the base.
The handset/base keeps a record of who it’s registered to. The base
also keeps a record of how many handsets are registered to it.
the de-register function on the handset deletes the handset from the
base (decrements the count) and deletes the base info from the handset.
All this requires that the base and handset can communicate with each
To remove the base data from a handset when out of range
of the base, press and hold the ‘end’ button and the ‘#’ button
simultaneously until the phone beeps. It will now be de-registered from
However, the base will still have this handset in it’s record.
de-register all handsets from the base, remove power and the base
handset. Press and hold the ‘flash/find hs’ button while applying
power. Wait for the beep and release the button. The charge light will
now flash. Sit any handset in the cradle. When the flashing stops, all
handsets are inhibited from connecting.
However, the handset
still appears to be connected to the base unit. Pressing talk will give
an ‘Unable to connect’ message. To re-register the handsets to the
base, you have to de-register the handset first with the two button
Of interest, pressing ‘*’ and ‘#’ on the handset while
reconnecting the battery is suppose to reset the handset. Doing the
same on the base unit puts you in some sort of diagnostic mode. Press
speaker to exit.