When I send something to print it takes forever for it to engage. Then if/when it does the last 1/2 inch or so of the print is jumbled together. I have looked inside the machine to see if there is anything obstructing it...no. I tried to clean the "rollers"...no help. Any suggestions?
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
you may have something in the paper feed area.. unplug all .. lift printer upside down and shake lightly, see if something is lodged in the paper feed area..
if this is not the issue, perhaps the roller(s) is off centre and requires adjusting
If you have previously had a paper jam, and it tore the paper, there could be a very tiny piece of paper stuck in the feed on the side...it only takes something very tiny to prevent the paper from feeding correctly...a child dropping a little piece of food, it could be anything...but I'd be about 90% sure that it's there. I found one once and it was so small it took forever to find it, and it was even harder to get out...you kind of have to work at it with some Q-tips, eyebrow tweezers, a paperclip, something that you can go in and attempt to clear the feed. If you dont/can't find it you may have to take it apart, and that's not fun, and runs the risk of it "never" aligning correctly...so be persistant.
I am going to assume something here. That the paper does get out of the tray just an inch or 2 correct? If so, the registration clutch is bad, it is really common. You can do one of two things. If you go onto the Xerox.com site you can find the parts list for the machine and get the part number. If the machine is feeding the paper out of the trays just a couple of inches and stops, you can call 1-800-835-6100 and follow the prompts to order parts. Tell them you want a registration clutch for a Phaser 8400 and they will look it up and send it to you. If so. Just E-mail me at firstname.lastname@example.org and I will send you directions on how to change it. It really is an easy clutch to replace. Even if you never have changed one, I would doubt it would take a half an hour to change start to finish.
first take printer setting ...... press online botton( paper feed botton i am not sure which one ) and switch on the printer it will print all setting... ckeck any tear off setting is there .... off the option ....fallow the instraction to change any settiing .....
This causes the printable area on the page to be that much less (10 3/4 or 10 1/2 on an 11 inch page). The software thinks the paper is 11 inches long and keeps track, down to the micro inch, where it is on the paper. When it reaches the 10 1/2 inches, your printer calls the page done and ejects it. However, the software thinks there is still another 1/2 inch to print (usually the footer area). Now when you insert a new sheet of paper, the software finishes printing the rest of the page (normally a blank footer) and form feeds to the next sheet.
To correct what the software thinks the paper size is, you need to run the Preferences application and change the default settings. Select the Printer button. In the next window, select the 'Change Defaults....' button. Change both the Document size and the Paper size to a height of 10.875 and click OK. Try a new document to see if the paper size is correct. You may need to go back and change the height a few times until it is correct (the height changes in .125 increments). Usually either 10.875 (for 1/4 inch forced top margin printers) or 10.75 ( for 1/2 inch forced top margin printers) will work.
Card stock on an HP can be a nuisance, due to the paper feed path. The stock has to curl around the platen.
Some things to check: Make sure you are telling the print driver you are using card stock. It should be in the printing preferences as paper type. The printer will respond differently, knowing it has the heavier paper. Also make sure that your paper guides are adjusted to fit the smaller stock. Just putting in 5.5 x 8.5 paper into an 8.5 x 11 tray may cause it to skew.
I am assuming that you are already telling it to print high quality, as it is for a wedding announcement, but make sure that you are. Slowing down the paper feed speed by putting it into high quality mode can help.
Your printer is an older model, so it could be that the rollers are wearing down, and it just can't feed the last bit as well. You could try to print it in "landscape" mode. Turn the paper 90 degrees in the paper tray, so that the 8.5" is the feed side. This will allow the printer to have a better grip on the paper as it goes through. A word of caution with this method, though. HP's have a 1/2 inch margin at the bottom of the paper where it can't print. Turning the paper 90 degrees will force you to have a side margin of 1/2 inch. Currently, your bottom margin has to be 1/2 inch. I don't know what your layout looks like, so I don't know if you can turn the paper.
If you are the one getting married, the congratulations, good luck, and mazel tov! (Have to cover all the basis).
It sounds like there is 12 inch form length (or may be A4) selected on the computer system. The data from the system will take precidence over the 11 form length set on the printer.
If using Windows, ensure the Printing Preferences in the pritner driver are set to 11 form, Also check Printer Properties for a paper size ensure this is set to 11 inch
On the 'System' check the paper size selected within the application (if available) Check this is set to 11 inch form length
Check document margins to ensure these are not reducing the 'printable area' on the page. If availabe to a Print Preview on system to see what the document looks like.
If your application outputs raw data to the printer, check the number of lines per page assming printing at 6 lines per inch you can fit 66 lines on an 11 form. Check no more than 66 lines are per page, it sounds like 72 might be being sent befor a Form Feed in the data. (there may be a 1 line top margin set on the printer)
Finaly check the top margin setting on the printer to ensure it is set to 0 so you have the full 66 lines available on a page on the printer I think you would be looking to set the FORM ADJUST to 0 to adjust the top margin
When you removed the jammed paper , the jam paper sensor was not reset or positioned correctly.
The reason the machine was sending two pieces of paper thru at once was probably due to the paper
feed sensor. A lot of H'Ps do this. Try re-aligning the tray and if you pulled the paper out and heard a grinding noise, the whole feed unit is probably out of time.I would only re-install the
software as a last resort, since your problem was caused by hardware, not software. Scrivitron