Question about Canon C3380i Color Copier

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Error Code we have an error code E000020 0021. we replaced the four drums in this copier, turned the power off initially and back on. This error code came up right after. cheers Rick

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Hello Two Dogs280, This code is specific to magenta.Basically the device puts a patch of each color one at a time on the transfer belt. The copier looks at the patch in an effort to optimize the density (amount of toner) to make sure it is at optimum/correct. The code means that "no matter how hard the device tried" it the patch of magenta toner it was using as a benchmark was too weak/light. Now what's odd is that the sensor in the developer unit is happy in the sense that it feels it is not starved for toner,or it would have sent a prompt to replace the empty toner cartridge. So the toner IS there. But the ATR sensor(U16) is not seeing what it expects. This leads me to believe that possibly the dustproofing glass for magenta is dirty.There is a dustproofing glass for all 4 colors. And there is a long blue wand mounted inside the front door(looks like a **** toothbrush) that is used to clean the afore mentioned glasses.There are four small slots (one under each drum) that provide access to the idividual dustproofing glasses. If they are dirty then an accurate calibration cannot be performed. Next would be to clean or replace the ATR sensor. A distinct possible cause, but not the first thing to jump on. I am not sure to what degree of expertise/training you have with this copier but you are obviously smarter than the average bear as you steered into replacing the drum/dev units. I hope this helps,I truly try to help.If it does, please do not be shy about giving me a good rating thru "FIXYA".I don't get money but I like being patted on the head. Take care and good luck. Let me know if I can be of further help. JDH6211@comcast.net. .............SPINAL

Posted on Apr 11, 2008

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Error sc300 on Ricoh mpc 7500. i replaced the drum unit and its fine but after two weeks the error came up again


The error code you gave shows several possibilities for your issue:

Drum charge corona wire, The output of the charge corona wire of the black PCU is abnormal.

Causes

• CGB power pack connection loose, broken defective • Check CGB power pack connection to BCU • CGB power pack defective • BCU defective • Replace OPC drum

Of the five possibilities above, replacing the drum is the most likely cause. Since you only had your drum for a couple of weeks I would take it back to where you purchased it and ask for replacement. Sometimes you get a bad drum out of the box from the manufacturer. It happens. If the same error code pops up again, I recommend you call your local Ricoh dealer for further troubleshooting.

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7622A001AA Yellow drum part#

7623A001AA Magenta drum part#

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7623A001AA Black drum part#

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Hi,
Printhead failure this is.

Turn the printer on.
Following initialization,
use the Down Arrow key to scroll to the Ink system menu icon and press Enter.
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Scroll to Replace Printheads and press Enter.
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Open the top cover.
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Turn the printer off using the main power switch located on the back of the printer.
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Hope this helps
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2. Go to SP Mode. Clear Modes enter 1 0 7 press clear/stop for 4 seconds. enter 1, enter 3001-2 and execute, exit SP Mode.

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