Question about Kenmore 24 in. 16014 Built-in Dishwasher

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Glass broke in dishwasher

A small piece of glass, 1/2 x 1/4 inch, cannot be found and is down in pump area. will this cause further damage? or can I ignore it?

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Broken glass, chicken bones, toothpicks and other things that aren't supposed to end up in the main wash pump, are common causes of dishwasher failures. Ignoring it can eventually lead to a problems which could result in the replacement of the main wash pump. Depending on the model number you have, some replacement pumps are not cheap and can cost close to what you would pay for a new dishwasher once the labor charges are added. In addition, most manufacturer warranties WILL NOT cover the replacement as this falls under the category of "Customer Abuse". Even though, the potential poblem was accidental, and the result of something you generally would wash in the dishwasher, most manufacturers still will not honor the warranty if something you did caused the failure. You need to remove the lower spray arm, coarse strainer and fine strainer and locate the glass. If you do not know how to perform these procedures, post back with your MODEL NUMBER and I can give you step by step advice. I hope this helps you.

Posted on Jun 07, 2010

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  • davecur Aug 24, 2010

    Hi jsrock516. I have the same problem with a Kenmore Ultra Wash 655.15639. So far I have picked up and vacuumed up what I could, but I know several pieces have made it into the filter/grinder thing. I have turned off the circuit breaker, removed the bottom rack, the bottom spinning arm, and the piece held in by 8 hex (star) screws. Now I see a black rubber disk with a hex nut in the middle and am unsure how to proceed and what to expect. Any advice?

  • Jeff Rockwell
    Jeff Rockwell Aug 25, 2010


    That would be the impeller. It can be a real bear to remove these, so use care when attempting to remove it. You are going to have to use a socket with ratchet and hold the impeller still with one hand in order to get the screw loose. You may also try removing the strainer that surrounds it (if you haven't done so already) to accomodate more room. The following link shows a break down of you pump assembly:

    If this link does not take you directly to the image, either cut and paste to your web browser, or go to and enter your model number as "655.15639000". The parts listing I'm referring to is the "Pump and Motor" parts section.

    The impeller is listed as item 11. The strainer that I'm referring to is listed as item 9. Use this diagram as a reference to reassemble your dishwasher.

    NOTE: Item 5 is a small ball that is SUPPOSED to be inside your unit. This operates as a float valve. If you remove it, make sure you reinstall it.

    I hope this helps you.

  • davecur Sep 02, 2010

    Thank you jsrock, After careful consideration (i.e. my mother insisting that I didn't know what I was doing and it was her washer anyway) I decided to retreat and call a repairman. He said it was highly unlikely anything made it into the guts of the motor/pump/chopper and that it was good I didn't remove the impeller and other parts, as I would have screwed up some seal and that would have been a bigger problem. He removed the entire motor/pump as one piece by disconnecting stuff under the washer and pushing the unit up into the washer interior. Then, without disassembling any further, he cleaned out numerous olive pits, cherry pits, shards and slivers of glass, and a chunk of teacup and put everything back together and ran a short rinse cycle to check for problems. He was very reasonable: $55 for the visit 40 minutes at $60/hour. So the total was $95. So far, well worth it.



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