Question about HP Pavilion ze1210 Notebook

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I purchased a revfurbished MB for my HP5398H

I purchased a refurbished MB for my HP 5398H Laptop. I cannot get the AMD processor locked back into the socket. Best Buy told me that they thought there should be a bracket of some sort that goes over the AMD processor underneath the heat sink that forces the locking mechanism on the socket to slide over into the locked position but when I removed the pld mother board to replace it I don't remember there being such a bracket. With the processor in place I cannot get the top portion of the socket to slide over into the locked position that is cleary marked as wich way the locked position should be. My PC shuts doen nearly immediatley after you depress the power button and I'm certain it's because the processor is not engaged to the pins. Can you help me? I tried the old mother board and I experience the same issue.

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  • HP Master
  • 20,706 Answers

100%^ NORMAL for WRONG actions.
the S5398 slim line Desk top>? that?
F5398? or this? google cant find it so, wrong full part number is missing above.
no photos shown if PC, no tag data.
no name of it , (notebook laptop, desktop,mini desktop
nor if the words COMPAQ are there. hopeless

is see vast 5398s made , LT, COmpaq and more. try posted the REAL NAME>
post the full service tag for 100x better answers, (I promise)

ok , fixing and old puter
do not run any processor with the heat sink missing
nor its fan missing or DEAD>,ever.

that's super super bad for it and it will shut down but if not lucky
it burns up in seconds. some processor burn 100watts of wasted heat, ever touch a hot 100w light bulb, BINGO.
you need a mobo class 101, for sure this is like rule one. above.

rule 2, do not run it fan dead.
rule 3, do not hot swap parts, ever. Power off first, and push power switch to drain off power buss stored charges.
rule 3, never pull the mobo first, buy one first. then pull so you can not forget how you took at apart?

rule 4: if rule 3 is not possible use photos, they are free today.
for sure of the lock
Rule 5, maybe some one else took off the original hp parts and hacked in others, there,(seen vast times, and am guilty vast times)
again no photos of yours there.
RTM read the book on your PC
read the service manual it covers this test on all HPs made.
best docs in the business, no im not from HP, im retired, non hp.
looks like 8+ years old PC 2008 (S5398)
rule 5: there are many different CPU mounts made
not only by CPU model but each maker of MOBO
decides on their own , what heatsink/fan assemble type to use
some screw , some are clamped many ways.
but all are spring loaded, all are. and thermal grease is NOT optional ever. Rule 6

there are more rules. lots. all basic electronics really and some basic thermodynamics too.

I purchased a revfurbished MB for my HP5398H - 87b752ab-b0bf-4300-b8b8-900f8a46aacc.jpg

Posted on Mar 16, 2017

  • Anonymous Mar 16, 2017

    see this service tag
    when asking HP questions
    only this can allow help
    its first first.
    see that real model number here,
    all private data there is xxxxxxxxx out.
    if you post that,help gets 100x better.



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SOURCE: hp dv9205us laptop mother board needs replaced

HP just did a recall on most of their laptops, yours should fall under what they call "extended service enhancement" or something to that effect. I just sent mine in for a problem with the motherboard not charging the battery.

My situation was a little unique though, I had an extra battery and charger I could test, plus another computer I could swap the battery out with. If you dont have these resources, you will have to convince them that it is one of the things listed on the link I just gave you and that it is a defect and not from neglegence.

Aside from that, there are a few things you can try just to be sure that it is really a fried motherboard and not just some dumb little problem. Ive been told that removing the battery sometimes solves the problem, I have never had this help me before though, I suppose it is worth a try.

Make sure you are holding the power button down for at least 1 full second before releasing, I dont know why, but simply hitting the button quickly wont turn it on.

Remove each component one by one, for example, remove the hard drive, then try to turn it on, then remove the RAM and see if it gives you an error instead of just simply shutting off.

Make sure your power adapter is working. Two lights should be turning on, one in the front, and the ring around the plug.

Make sure its not a problem with the power jack inside the laptop. Really the only way to do this is to pull it apart and either physically check it or to replace it with a new one, this should be a last restort.

If you need to order a new motherboard, buy from someone on ebay with a huge postitive feed back. You dont want to mess around with unreputable people on ebay when you are spending upwards of $100.

Here is an example of a good seller:

I dont know exactly what kind of motherboard you have, I looked at the manual

and it lists several different motherboards for the particular model you have, make sure you get the right one.

You will also need someone to replace the motherboard, or do it yourself, good luck with that. Sometimes you can find some decent repair people on craigs list, just make sure they give you plenty of ways to contact them and be sure that you will be able to find them if they dont return your call.

You could also try Staples, they will repair your computer for $350 no questions asked.

Some of their Easytech people are trained to do motherboard replacements, this would probably cost you about $250 if they did it, but having someone trained to do it in a store is quite rare. Plus they get paid hourly so that particular person would have to be willing to take the time to do the repair.

I am not sure about geek squad, I have never done business with them beucase of the horrible feedback most people give them. I am not sure if it is desereved or not, I suppose it depends on who works at the each store.

Well anyways, good luck.

Posted on Aug 01, 2009

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You can take it to any HP service center. They'll replace it free of charge if its under warranty and does not have any physical damage.

Posted on Sep 27, 2009

  • 458 Answers

SOURCE: HP Compaq NX9420 Laptop Power supply shorted ou

The DC Jack Will Need To Be Visibly Inspected, and Tested ..
Most Likely Need To Replace The DC Jack (the port where your AC Adapter Plug Plugs into.....

Though, if you experienced a power surge/dip or similar, You could have shorted out the motherboard....

Posted on Dec 01, 2009

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Unfortunately, these are old processors and I don't see any available new. lists a couple available as refurbished. You may be better off getting a new computer with either a Intel I3 or current AMD processor.

I wish that I had better news for you.

Cindy Wells
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"HP Compaq 6735s spec"

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Memory Memory upgrade <8192 MB GB Internal memory 2048 MB

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Enquiry abt HP pavilion laptop price

check the link below , for the currently shipping system at HP.

You can get a great deal on holiday packages.
Shop by phone: 1 (866) 638-2088

If you are planning to buy a the DV6700, ie no longer shipped .. the refurbished price tag should be around 200$ not more than that .

Alternatively you can look at Dell , as they sell refurbished systems at great prices.


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