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My HP 5610 all in one printer keeps displaying a "clear carriage jam" message when trying to print pages; how do I clear the carriage jam?

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  • kcbrosr Jun 09, 2010

    Very pleased; absolutely worked beautifully. Thank you.

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H10032.www1.hp.com/ctg/Manual/c00461378.pdf
Above is your user manual, below is how to reset your printer, thi is a ll it may take ti "Fix" it. http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00442057&dlc=en&product=441125

Below is an article directly dealing with your issue and what to do. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00441807&lc=en&cc=us&dlc=&product=441125

The HP 5610 has a clear plastic 'ribbon' above the bar supporing the print heads.
The sensor on the back of the cartridge carriage reads the marks on that ribbon to know when it's moving. It was filthy.

There's a similar clear plastic disc on the end of the paper feed rollers.
You've got to disassemble the printer from the top down, carefully disconnecting the data ribbons as you go to get down there. Cleaned it and blew out the sensor it rotates thru and voila! Phantom paper jam gone

Posted on Jun 07, 2010

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1 Answer

Error - carriage jam message


SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

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