Question about Kenmore HE2 Plus Front Load Washer

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Washer stops, shows SD on display then F- alternate with 21

The washing machine will stop mid cycle and with a full tub of water will change from showing the normal time remaining on the display to SD and then in 5-10 minutes after that the display begins to alternate between F- and 21 (the # 21 is not a count down because the number does not change) while all of this is happening the door remains locked

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A display number preceded by the letter "F" is an error code. The error needs to be resolved before the washer will resume normal operation.

"F21" is a Long Drain error code. This is usually an indication that you may have an obstruction somewhere in the drainage system. Most commonly, there is something lodged in the drain pump or inlet line running from the wash tub to the pump. There is a white screw off cap on the drain pump that you can remove to inspect the pump impeller and clean. The following link explains:

http://www.fixya.com/support/r3608588-f21_error_code

Included is a follow-on link that explains how to check the drain pump to clean. You may also have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Debris and small articles of clothing such as socks or under garments can become lodged in this area as well causing the drain cycle to fail.

NOTE: A "SUD" or "SD" error code can also often occur in conjunction with the "F21" error code. This is due to air being detected in the drainage system, which can occur if the pump is not running, or if you have an obstruction BEFORE the pump. You need to remove the inlet hose from the pump to ensure it is also not blocked. Correct your drainage system fault, and the SUD error (if displayed) should go away.

NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced. If the pump requires replacement, the following link explains how:

http://www.fixya.com/support/r3574350-replacing_the_drain_pump_in_a_front_load

These are both very simple repairs that you can perform yourself without the assistance of a repairman.

NOTE: For an explanation of all the error codes, each one of these washers comes with a technical data sheet inside.

To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front fett of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls.

The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to troubleshoot this error code.

Read through the information provided and if you have questions, please post back and let me know. I hope you find this information helpful.

Posted on Jun 07, 2010

  • Jeff Rockwell
    Jeff Rockwell Jun 07, 2010

    NOTE: If the door remains locked and will not open, this can often be caused by a momentary glitch in the program operation. Unplugging the washer for AT LEAST 30 minutes can often reset the Central Control Unit (CCU) and clear the problem. However, if the door still will not open after a CCU reset, the following link explains how you can use the manual release to get the door to open:

    http://www.fixya.com/support/r3576511-do..._

    You may want to try using a wet/dry shop vac to pull a vacuum on the drain hose to try to pull as much of the water (if any) ot of the wash tub BEFORE opening the door.

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