Hi
Lets try all factory resets, that will resolve this issue.
PARTIAL RESET:-
Unplug the printer power cable while its ON, press and hold # and 3 button and connect the Power cord while holding.Wait until the ON light flashes, then release the buttons.
If it didn't work try next reset.
SEMI_FULL RESET:-
Remove the ink cartridges, Unplug the printer power cable while its ON, press and hold # and 6 button and connect the Power cord while holding.Wait until the ON light flashes,or wait for 20 seconds,hen release the button.If the printer goes off don't worry release the button and Push the ON button.If it didn't work try next reset.
FULL NVM RESET:-
Take out the ink cartridges. Turn the printer OFF. Unplug the power cable from the back of the printer and from the wall outlet. Press # and 9 simultaneously and while holding # and 9 insert the power cable. Then release the button and turn the printer ON.
If you still have the same problem, printer needs to be serviced.
Thanks
Rizwan
[email protected]
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