Question about JVC Everio GZ-MG360 HDD Camcorder

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I've had my JVC Everio GZ-MG360bu for about 2 years. It's always worked fine. I put it on today and all I got was a white screen. The camcorder was on, but no matter what I did, white screen on the display. Any ideas?

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Faulty display is the first thing that comes to mind. Are you able to play previously recorded videos on it? It sounds like the LCD panel is fried but I want to confirm.

Posted on Jun 07, 2010

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  • fobba Jun 07, 2010

    No - not able to do anything. I hear the little beeps when I press buttons, like something is happening. But the LCD is just white no matter what I do. I thought it was the LCD at first, but the screen is still illuminated, so I wonder if it could be the lens? Of course, I have no idea really...

  • eagle338
    eagle338 Jun 07, 2010

    It is not the lens. The illumination of the LCD is due to a functional backlight. It is the panel that is causing the problems. Lens error renders the camcorder unusable because the protection circuitry will immediately turn off the camera to prevent the lens from breaking.

  • fobba Jun 07, 2010

    interesting. Is it fixable? It's it going to cost me lots?

  • eagle338
    eagle338 Jun 07, 2010

    The replacement is gonna cost around 75$. Expect labor charges of about 50$. JVC service is very good (perhaps the only brand that supports its products well) and is covered by a 1 year warranty on the LCD.

  • fobba Jun 07, 2010

    So I'd have to send it back to JVC? We've had it about 2 yrs so I guess it's out of warranty

  • eagle338
    eagle338 Jun 07, 2010

    Yes you are out of warranty unless you have purchased the extended warranty. You don't have to send it back, You can just take it to the nearest service center that can be found using the locator using the link below. That way you can avoid the shipping charges,

  • eagle338
    eagle338 Jun 07, 2010

    Sorry. here's the link

  • fobba Jun 07, 2010

    thx. I'm in Canada but I think I've found the site for me.

    Thanks for your help - I appreciate it. Hopefully you're right and I can get it fixed without too much expense.

  • eagle338
    eagle338 Jun 07, 2010

    You are welcome. Thank you for using Fixya!


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I need mac software for my jvc everio gz-mg360bu camera.

There is a chance that you will be able to get back some or all of your digital videos from your JVC camcorder based on your Macintosh.

First things first: DO NOT take any more videos with the memory card or stick that you want to recover videos from in case you may quite possibly ruin your chances of video recovery.

Quick Internet searches will reveal a tremendous number of Mac recovery programs. Here are some for your reference(there is no freeware I suppose)

Data Recovery (from Mac Update)

Caution - Do NOT try & write anything back to the memory card of stick until you can recover your videos safely!

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