No need to get to the back of the radio to connect this unit as it will broadcast over an fm frequency. But if you have have issues with static, you may need to install an FM Direct Adapter which plugs into the back of your car stereo where the antenna plugs in now. Professional installation is advised, but not required. If you need more specific help, let me know.
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Is it "Aquiring Signal" or "Antenna Not Detected"? It could be the antenna, the dock, or the radio itself. For whatever reason, the Sportster 5 seems more fragile in the dock connections. TSS Radio has a repair guy who can fix this issue. You can reach him via email at firstname.lastname@example.org
Get a new dock if you think its the dock. If that doesn't fix it, then your dock connector has a broken solder joint from years of wear and tear. It's common, and a very easy repair. Just resolder the connector to the board.
You should use the direct FM box to get the static to go away. You unplug the antenna from the radio, plug the antenna lead from the box into the radio, the antenna line plugs into the box. You will have a mini jack that plugs into your radio or dock.
This way you can switch it on any station to get rid of the static.
You shouldn't need to take the dashboard out to get to the radio. Usually you have to take the trim pieces in front of the radio to get the antenna line out.
Sometime you can reach it from the back of the radio if there is enough clearance to get cak there.
I am most certain that you have to return the radio most likely you do have a faulty radio and you have only one or two choices here. Return or take it to a tech...I would use the warrenty and send it back...sounds very faulty...this is common with these radios.
I had the same problem with invalid channel on all channels ! Had to reset the siriuss receiver by removing power for 15 sec and restoring! that means not just shuting it off but removing all power to the sirius unit not the clarion unit itself and reastablishing power to it turning on the clarion head unit and walah! satelite would recieve ESN and 184 and programing! Hope it works for you after 3 long waiting periods on the phone!