Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Officejet 7310 misses lines while printing, copying, etc

Someone has just replaced the cartridges in our office printer and now it misses a half inch strip of the page in rows about 2 inch's apart all the way down a page whilst printing black and white. Have run its self test features and alignment, and also reset the machine. The cartridges are advertised to work on this machine and are from the Print-Rite Pro-Eco Series range. Was wondering if anyone had any ideas. Thanks

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  • Anonymous Jun 10, 2008

    I have experienced the same problem. I thought I was running out of black ink, so went off and purchased the HP (very expensive) black and color cartridges, and I had my IT man clean the heads with Q tips, etc. and still the black (not the colour) when I print from my Outlook e.mail has faded unreadable print every other line all the way down the page. This is getting to ge a very expensive problem.

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Turn off the unit.
Disconnect the Power Cable.
Open the rear access door.
Clean the rubber rollers with soft dampened clean clothes.
Let it dry for sometime.
Turn on the unit and see if it works.
If it doesn't work, your printer might have to be service.

Posted on May 30, 2008

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1 Answer

If I print a colour copy on my HP officejet 7313, it prints out a pink colour only but prints fine on black copies. what could be the problem...?


may be the cartridge are dry or out of ink just Remove the colour cartridges and clean the nozzle with tissue paper and install it again.if the problem is solved .then ok otherwise replace the colour catridge.

Have a nice day and do not forget to rate please...!

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One will say something like ALIGNMENT.

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If this does not align the print heads the machine may need servicing.

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1 Answer

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It sounds like you have a defective cartridge, most common with remanufactured cartridges. If it is an HP original you can check the two year warranty as shown here. If the HP oriinal cartrdige is defective and still in its warranty period you can return it to your dealer or contact HP for a replacement. If the cartrdige is a store brand or some other remanufactured cartridge contact your delaer for a replacement.

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If the color cartridge doesn't print the color bars on the alignment page (either, redish pink, yellow or blue) then the alignment process will not finish. Same for the black. If the black cartridge is printing ok, then replace the color cartridge and try this again...

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Reset the All-in-One to the factory default settings by using these instructions:

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try the cleaning utilities on the computer software to see if it wil resolve the problem

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