Question about HP Compaq Presario R4000 Notebook

3 Answers

"USB not recognized" then freezes my laptop

So I have been searching countless hours now trying to find a solution to my problem. I have a Compaq Presario R4000 with the original Windows XP Home edition along with SP2. Everything is up-to-date as far as Windows update and automatic driver downloads windows preforms after a reformat.

This has been a recent problem with nothing i can think that triggered it. Any USB device i plug in, whether is is my external hard drive, mouse, flash drive, ipod, HP printer........ literally anything to USB will not be recognized and most of them freeze my laptop instantly.

I have tried reformating, installing all sorts of USB hub controller drivers, working in safemode to remove all USB entries then letting Windows re-install them by itself (and from Windows CD). Nothing seems to work. I am convinced that it is a physical problem, as i read in a forum it could be inadequate power to run everything, but i dont know how it "just happened" all of a sudden.

Any suggestions would be much appreciated. I am loosing hope

Posted by on

  • 1 more comment 
  • dvaldez Apr 17, 2008

    So I took my laptop to Best Buy today to try to have them diagnostics on the situation. I mentioned about the external usb hub adapter that you mentioned to me but they said that would not fix the problem because it still yet plugs into a usb port (is there a possible usb hud that does not connect to another usb outlest?).

    He metioned that my mother board might be fried so then it would cost around $400 at least. Ironically someone else mentioned that to me as well; not enought power going to the usn add-ons.

    If that is the cause then I was told that I would be better of buying a new one (Im saving for a mac book anways so if you have any advice please inform me....)

    Besides all the drivers updated and BIOS updated, and original OS and reformats, nothing seemed to have worked.

    Thank God the CD-Rom and internet still work. i just hate not having a mouse!

    Please any information good or bad would be most helpful.

    Also thanks for the reply so quickly alocenar!


  • dvaldez May 07, 2008

    i have yet to buy an external usb hub to try to fix the problem. i did however adjust the properties that "turns off the usb device" when inactive but that didnt work. I dont know why an external usb hub would work because it plugs into the usb port itself right? also i have a usb LED light for reading and such and that powers up when it is plugged into the pc so wouldnt that signal that the usb ports are still being powered?

    My last resort is the external usb especially since it would plug into a not working usb.

    any other suggestions?

    one more thing, in addition to the usb problem, my Epson Stylus CX4800 printer just took a **** on me too. I just bought genuine ink cartradiges via internt from Epson and since i installed them my printer has not been printing. It acts like its printing and sounds like it and everything but the pages come out blank???

    i tried re-installing the drivers/software for it and tried to see if there was anything physically halting it from printing but i could not find any answer. Can you please give me some suggestions as of why it was printing before these new cartradiges fine and now not?

    Thanks much


  • D Duf Jan 20, 2009

    I also have a cx4800 that i installed new ink and now will only produce blank pages. It sounds like it is printing and moves the paper through but the pages are blank. It also will not copy anything. The same think happens, sounds like it is copying but paper comes out blank.



3 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 1,027 Answers

Link to similar problem
Try the same solution it worked for him

Posted on May 01, 2008

  • Mark Williams
    Mark Williams May 07, 2008

    If the USB "freezes" your laptop, try plugging in a cardbus card in your PCMCIA slot. If this also freezes the laptop then the chip set controller for the USB host and PCMCIA host is bad on the motherboard, (I have a JetBook that has the same problem and it is my I use it as a network appliance and save data on my sd card or burn it on cd.


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Buy USB hub that plugs into your PCI slot, about 30.00$

Posted on May 01, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert that has over 500 points.


    An expert who has answered 200 questions.

  • Expert
  • 293 Answers

Did you try to buy a usb hub with power adapter? maybe it needs enough power to supply the devices.

Posted on Apr 10, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Compaq Presario v2000 freezes

If your laptop freezes randomly follow the steps given below:

  • Disable Unnecessary Services
  • Run Disk Checkup
  • Disable Startup Programs
  • Clean Registry Errors
You can also get more help from this article:

Dec 08, 2011 | HP Compaq Presario V2000 Notebook

1 Answer

I change the battery on my lap top. The Lap Top don't recognize the new battery I have a compaq presario x 1000.

If your Hp Utility program have already installed, run a battery maximizer. but if it doesnt, download it from

Choose your Operating sytem and download.
NOTE: Using Depleted battery for long period time may freeze power management console, so in order to use a new battery you should calibrate the battery. or try Charge it for 8 hours staright.


Aug 23, 2011 | Compaq Presario X1000 Notebook

1 Answer

Hp compaq nx6110 laptop usb power surg and usb not recognize problem please give me a solution in above mentioned problem

try other usb if same problem with other than go to device manager (controlPanel> System>Hardware> Device Manger) and delet all USB Contorollers from Universal Serial Bus Contorollers and restart your computer.

Mar 31, 2011 | HP Compaq nx6110 PC Laptop

1 Answer

The antec mx25 doesn't show up on my computer when I plug it in. It's from a busted lap top of mine, and I'm hoping the hard drive itself isn't shot, but I'm assuming that the mx25 would still register on...

Mine did the same thing and after searching through countless google searches, I was ready to take it back. However, when I opened it up to take out my old laptop drive I noticed that the drive was not connected properly. It is possible to simply slide the old drive under the proper connectors where it will seem like it is connected fine. You may notice that it sticks up in the back a bit. Remove your drive and make sure that it slides in and connects flush. Once I did this, I plugged it in before screwing the case back together and my computer recognized it right away. I plugged the red USB into my PC only. Good luck.

Dec 21, 2010 | Antec MX25 25Inch SATA Hard Drive...

1 Answer

LOaptop freezing

What is the laptop specifications? It may not support the minimum requirements of the USB internet modem.

Jul 30, 2010 | Compaq Presario Notebook

1 Answer

Can't access laptop computer in safe mode, keyboard freeze up

Try booting your system from a LIVE cd like linux, a verson of Hiren's tools, or the UBCD (ultimate boot disc for windows). If your keyboard still freezes with the alternate OS, you may have a hardware malfunction.

Jan 18, 2010 | Compaq Computers & Internet

1 Answer

My usb port of my Compaq Armada E500 Laptop no

the usb port of my hp Compaq Laptop nc6000 no longer works properly. whenever i insert a flash it says usb device not recognized.

Jun 03, 2009 | Compaq Armada E500 Notebook

1 Answer

My printer can't and read the USB cable.

If this is a HP LaserJet P2015dn Printer try the 24 hour # listed below.
I've spent countless hours trying to install new hardware by going on line but I eventually solve the problem when I break down and call the 24 HOUR NUMBER!

HP and Compaq products
800-HP invent
800-474-6836 24 hours a day, 7 days a week for most products U.S.: English and Spanish for most products
Be prepared to provide the following information: Serial Number (S/N), product name, model number
HP TouchSmart PC products
24 hours a day, 7 days a week. U.S.: English and Spanish.
Compaq Presario PC products 800-OK Compaq
800-652-6672 24 hours a day, 7 days a week U.S.: English and Spanish. Customers using TTY 877-656-7058 6:00 a.m. - 3:00 p.m. PT
Mon. – Fri.
excluding holidays

Jan 20, 2009 | HP LaserJet P2015dn Printer

1 Answer

Compaq evo n800c not recognizing hard drive

Test new HDD in another laptop or else. Make sure it's not DOA.

Jan 01, 2009 | HP Compaq Evo n800c Notebook

1 Answer


In your device list, don't you see USB ports isntalled?
If not, you need to install them first.
And if you can't have them installed or recognized by windows, you should enable them from your BIOS setup.
In your Bios Setup, search for "On Board Devices" and go to "On Board USB" then change it to Enable if it's Disable.
Save changes, restart you computer, then wait for windows to log on and wait for the USB ports to be recognized by Windows. Finally try the Printer.
If the problem presets, you may need to buy a USB Card which is not expensive.

I would be more happy to help if any drivers needed.

Oct 30, 2008 | HP Compaq Presario V2000 Notebook

Not finding what you are looking for?
Computers & Internet Logo

337 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18413 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

538 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides