Question about Sony Playstation 3 (PS3) Console

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I keep getting knocked offline from playstation 3 and cannot complete an add-on download, just keeps saying ''error occurred''. I have a Netgear wirless router.

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If your signal is weak that is the cause, if you can try to run a wire and your problem will be solved

Posted on Jun 06, 2010

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Posted on Jan 02, 2017

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It keeps saying download error each time I download a game from the store and the playstation plus updata keeps turning its self off I have 37gb free on my playstation 3


Laura: Hi, my name is Laura. How may I help you?
chat_enduser_message.png Heidi Newberry: my ps3 has a down load error, t keeps saying download error each time I download a game from the store and the playstation plus updata keeps turning its self off I have 37gb free on my playstation 3
chat_agent.png Laura: I see, Heidi. I'd be happy to look into this for you today.
chat_agent.png Laura: Do you receive an error code along with the message?
chat_enduser_message.png Heidi Newberry: playing crisis 2 73%download
chat_enduser_message.png Heidi Newberry: an error had occured,
chat_agent.png Laura: Okay, so there is no code or number along with that message?
chat_enduser_message.png Heidi Newberry: What would a code example look like
chat_agent.png Laura: It would be a number.
chat_enduser_message.png Heidi Newberry: one minute
chat_agent.png Laura: Thank you.
chat_enduser_message.png Heidi Newberry: 5534-7577
chat_agent.png Laura: I see.
chat_agent.png Laura: In order to provide you with the correct solution, I would like to exhaust all options by thoroughly troubleshooting your system.
chat_enduser_message.png Heidi Newberry: saved data to online
chat_enduser_message.png Heidi Newberry: Ok
chat_agent.png Laura: Please eject the game disc if there is one inside, and turn the system off.
chat_enduser_message.png Heidi Newberry: ok
chat_enduser_message.png Heidi Newberry: ok
chat_agent.png Laura: Can you turn your system on without a disc inside at this time?
chat_enduser_message.png Heidi Newberry: yes, ok
chat_enduser_message.png Heidi Newberry: done
chat_agent.png Laura: Great, once on the main menu, please disable your Media Server Connection. From your main menu, go to Settings > Network Settings > Media Server Connection, and disable.
chat_enduser_message.png Heidi Newberry: ok
chat_agent.png Laura: Thank you. Once that is complete, please navigate to Settings > Network Settings > Internet Connection Test, and let me know the results of this test.
chat_enduser_message.png Heidi Newberry: Thank you Laura that reset the game system seems to be working
chat_alert.png You have disconnected

Nov 27, 2012 | Video Game Consoles & Games

2 Answers

I keep getting signed out of the Playstation Network Keeps saying error 80710A06 HEELLLPPPP!!!!


80710A06 - An error occurred during the install operation (error when downloading game from PSN - network error occured

This error can occur when the PlayStation Network is down, or when your router is not forwarding ports.

It does appear that the network is down, as stated here. However, you can still check to see if port forwarding is the issue.

To check if you are port forwarding, visit this site and select the router you are using.
http://portforward.com/
These are the ports needed to be forwarded:

-This may not be required if your router has an option called UPNP-
  • TCP:
    • 80
    • 443
    • 5223
  • UDP:
    • 3478
    • 3479
    • 3658 (voice chat)

Mar 01, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

Same problem, updated to 3.5 and now it will not sign in, reset, or even let me create a new account to sign in. I keep getting the 80023017 error code which Sony is completely worthless in addressing. ...


downloaded the latest update for ps3 3.5 and then when i turned it on it usually signs me in automatically but i had to put in my password so i put it in but it says wrong password or sign-in ID so i went on forgot password and it goes to a different screen and says 'an error has occured. (80023017)' what do i do? same problem as me ? psn maintence dont panic

Sep 21, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

I just downloaded final fantasy IX off of the playstation network on my PS3 it says and error occured during the download i dont know what to do it keeps coming up as corrupt data when i saw no problem...


make sure to record the error message and contact playstation.com with your problem. chances are this happens often and the employees at the help desk will know just what to do.

Jun 22, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

When i insert a game it keeps on saying error.


that means that when it was downloading u must of turned off the system and now u might get corrupt data so make a new profile and this time dont turn off the system or this will happen again good luck!!

Jan 07, 2010 | Sony Playstation 3 (PS3) Console

2 Answers

Keep gettin error code 80710723 when updating system on ps3


mae your playstation 3 wired then download it. once downloaded then go back to wireless.

Jan 12, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Setting up wireless connection


Make sure your Netgear router is working correctly and is allowing the PS3 access to it. I suggest visiting the Netgear website (www.netgear.com) and searching for the Router you have. Also try taking down any firewalls that are set up on your computer this will allow the PS3 unlimited access to the connection.

Feb 24, 2008 | Sony PlayStation® 3 (60 GB) Console

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