Question about Solis Master 5000 Espresso Machine

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Brewed coffee goong into used grounds holder

Alot (about 1 ;3) of the coffee is going into the grounds tray instead of the cup. I just cleaned the machine and the circular filter with the tool. Did I replace it wrong? Is there a trick to it?

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  • Master
  • 1,089 Answers

HI
That is a stripped thumbscrew. You need a new one. When it starts to brew, the stripped thumbscrew pushes up and allows the coffee to fill the head and dredge drawer.
The plastic rod that has 2 small hooks on the end and has ribs around the opposite end is your thumbscrew. It holds the filter screen in place. There is suppose to be a small round nut that is molded into the position between the legs with the hooks. If you use the key to tighten the thumbscrew you will pull the nut out and then the thumbscrew will pop out of the brew head. Check the stem of the filter screen. If you have an item that is about 3/8 of an inch long and has a grove in the middle and small bumps on it, that’s the nut. You need a new thumbscrew. Remove the old nut on the stem before putting it in the new thumbscrew. Remember it’s a thumbscrew, so it only needs to be finger tight. The key is for removing only.

Posted on Jun 07, 2010

Testimonial: "nailed it! Now I just need a new thumbscrew"

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If you still find grinds in your coffee, it would be best for you to talk to a representative to help troubleshoot your problem and discuss your options.  This could be caused by too much pressure sealed inside the K-Cup or the filter alignment may be off.  Please contact our customer service department at 1-866-901-BREW (2739).  Representatives are available 7 days a week from 7 a.m. – 12:00 Midnight EST to assist you.  Please have the serial number of your brewer available for when you call. 

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For the Classic, Ultimate and Select, is located on a sticker behind the drip tray. 

For the Elite, Ultra, Special Edition and Platinum it may be located either on the bottom of the brewer on a white sticker or, behind the drip tray.

 

Sincerely,

Briana Keene

Keurig Customer Service
At Home Division
(866) 901-BREW (2739)
csrah@keurig.com

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As a guideline, use the following amounts of ground coffee for the number of cups being prepared. Use standard measuring cups ( as used to measure flour, sugar, etc.) to measure the coffee. The amounts of coffee below will brew mild to medium strength coffee which most people prefer. The amount of coffee can be adjusted to suit personal preference. As a guide, there are about 5 cups of coffee to a pound (16 ounces).

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  • Hope this helps. You might also be able to download the manual from there if you look for your model.

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