Question about Amazon Kindle Wireless Reading Device

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My Kindle is not connecting. I have restarted it several times at different times and different locations but to no avail. It is only 3 months old and in spotless condition. It worked well until 2 weeks ago. What else can I try?

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  • Anonymous Mar 23, 2014

    why would it work a half hour ago and then not work now?

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Call Amazon First and try to register you Kindle again. If you're account was de-activated that may be all that's wrong. If all attempts trying to get it to connect fail, you may have a logic board issue. Again amazon should send you a replacement. If not, If that fails, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.

Posted on Jun 08, 2010

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Contact Amazon Kindle helpline at 1-866-321-8851.

Posted on Aug 07, 2011

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1 Answer

Paper white will not respond to touch.


always like to refer to Amazon help whenever possible. I copied their directions for this. Even if your's is not 5th gen it will work. You can also check specific info for your model by logging into Amazon.com Click help, then device help, click on you device and look through the info available.
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).
Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart. Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

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How to reset the Amazon Kindle (useful when the unit is frozen)


Hi.

The Amazon Kindle is known for having several firmware issues, and it is not unusual seeing the unit freezing and not starting.

To start you can attempt doing a soft reset. To do a soft reset press and hold the <ALT>, <Shift>, and <R> keys simultaneously. The Kindle display should go blank for few seconds, and then restart.

If your Amazon kindle is still frozen, try resetting the unit to factory default settings with the hard reset procedure below. Procedure is different, depending on the Kindle model.

All you have to do to reset the Amazon Kindle 2 and Kindle DX is pressing and holding down the power button for about twenty seconds, then release the button and let the unit restart.

If instead you have the previous model, the amazon Kindle one, then you will need to open the back cover by pressing it and sliding it to the right with your finger, same as when you have to replace the batteries.

Behind the cover you will see the reset hole switch.

Push and hold a sharp pointed object, like a paper clip, or the tip of a pencil inside the hole button located under the battery cover.

Wait about ten seconds until the Kindle restarts and resets to default settings.

The last procedure and the picture below refer to Kindle one only. If you have kindle two, then please use the first procedure.

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If the above does not fix the problem, then the unit is faulty. In that case contact Amazon to get support.

Regards.

on Feb 21, 2010 | Amazon Kindle Wireless Reading Device

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My paper white kindle can't hold a charge,no matter how many different outlets I try..


Contact amazon and say it is faulty and that you need to return it, they should replace / repair as it is less than 1 year old.

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Can you connect other devices to your wifi using the same password?
If so, it is the Kindle at fault.
Go to your wifi connections in Settings and remove your connection (I think it may say "forget").
Turn off your Kindle by holding down the power button for a full 30 seconds.
Restart your Kindle and connect to wifi, re-entering the password on the back of your router.

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The Kindle Fire Series 2 Tablet Demo Model number ZHS-1013 is locked down. These Kindle's are unbreakable, period. My development team has spent days trying to break into the demo units. We had limited success with extensive work and was only able to obtain Root after replacing the SD Card, which is a very difficult process. We used our package Kindle Fire First Aide for the process which is designed to do several different tasks on the Kindle including Root, full system restore and has scripts to reboot any Kindle Fire Series Two tablet into Fastboot (except a demo model released in the last 3 months). If you have any questions feel free to ask us additional questions.
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My kindle will not turn on


  1. Connect Kindle to a different outlet and/or USB port. If available, also try using a different USB cable or power adapter
  2. Verify the yellow charge light in the power switch at the base of the Kindle is on. When fully charged, the light will appear green.
  3. Restart Kindle by pressing Home > Menu > Settings > Menu and select "Restart." Is the charge light on?
  4. Is the charge light off? AC adapter needs to be replaced.
  5. Contact Amazon if under warranty if those steps don't work

Sep 05, 2011 | Amazon Kindle Wireless Reading Device

1 Answer

My Kindle says Critical Battery & I have plugged it in overnite & it still says this but I have it on the computer now & the light is on on the on switch so not sure what this means? is it...


Hi!

You can try these steps to solve this problem:

1. Connect Kindle to a different USB.
2. Verify the charge light at the base of the Kindle is on.
3. Restart Kindle by pressing Home > Menu > Settings > Menu and select "Restart."
4. Leave the unit charging for 30 minutes

If the problem persist, contact Kindle for repair options.

eBookBoy

Jul 09, 2011 | Amazon Kindle Wireless Reading Device

2 Answers

My Kindle (version 3) suddenly won't connect to my wireless network. I've re-entered our wireless passcode, but still doesn't work.


On a wifi connection when you see problems the cause will either be the device or the wifi router.
If you can try the kindle out on a different network this will tell you if it is the kindle or the network. If it connects then it not the kindle. It could be a setting or the router.

If it is a setting the two biggies are going to be something wrong with the security passcode or it isn't getting through the gateway out onto the internet. For settings you need to check things like using wep when it should be wpa or the wep key is 64bit when it needs to be 128 or in the wrong key location and so on.

When it can't get through the gateway that usually means your dhcp is wrong or you are using fixed ip. You can just set these numbers manually in the kindle.

The other usual suspect is that the router itself is beginning to fail. This usually shows up first as difficulty to connect and dropped connections or increasing errors. It will eventually fail. This is common and typical of all home grade wifi routers. They are good for about 18 months or so. If this is the case you might notice slow downs or dropped connections on other wifi devices. These units are not repairable so you just need to replace it.

Out of all the possibilities I would say your first choice would be the security settings and next would be the the router. Those are the two most common problems.

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1 Answer

Kindle will not charge from out let or computer


Please clarify: what charger did you use to connect to an outlet? The Kindle 3 comes with an USB cable to charge from a PC or Mac computer and no charger outside for many countries outside the US (for other countries an external charger is available from Amazon as optional accessory). Use of a different charger (e.g. mobile phone charger with USB connector) is not supported, not recommended and may fry your Kindle if a wrong voltage is hooked to it.

Things you can try:
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  2. If you use the supplied USB cable to connect to a PC, make sure its firmly seated on both ends. Connect to a powered USB port directly on your computer. Some external USB hubs do not come with a separate power supply (external power supply is mandatory for an USB 2.0 hub, some cheap models are sold without one anyway) and are not suited to charge anything. Just to make sure, disconnect any other USB device except mouse / keyboard to check if the USB port in use is not burdened by too much drain.
  3. The Kindle power LED should glow amber while charging and green if the device is fully charged.
  4. Give the Kindle a reset pressing Home --> Menu --> Settings --> Menu and select "Restart." If the charge light is on but the device is still not charging, contact Amazon customer service.
  5. If the charge light does not light, the AC adapter or cable needs to be replaced.
  6. Contact Amazon customer support for any warranty issues.

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1 Answer

Cannot connect to wireless network. have restarted


Hi! I'm not sure if you're still in need of a solution but I'm currently going through the same issue. My Kindle 2 has not connected to Whispernet for over a week. I've been back and forth with Customer Service (1-866-321-8851 or 1-206-266-0927 if you're calling from outside the U.S) and after an exhaustive search for any possible answer, they told me it was a network connectivity issue and forwarded a service note to AT&T/Sprint, and promised to notify me as soon as possible. I'm still waiting to hear from them. Yesterday my Kindle connected to Whispernet for all of three minutes (just long enough to download a book I bought over a week ago) and now nothing. I've even tried switching wireless networks in range (go to settings, hit menu, type 311 - select different wireless networks) but to no avail. So basically, the best thing you can do after you have tried a soft/hard reset, a fully charged battery and toggling wireless off and on is to call tech support. Hope this helps!

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