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When I push the Add a Minute button on my Kenmore Elite microwave 721.66469500 it says RICE and starts the rice cycle. I have tried pushing the clear button, but that does not help

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Hello. This is quite common here. The culprit in this situation will be the key pad. This pad is basically a printed board that allow interactions with the programed control board. The necessary actions are to replace the key pad membrane circuit board. This is housed in the control sector of your unit. It is relatively easy to replace, if you have some general knowledge of circuitry panel dismantling.

The part number for the affected key pad will be 3506W1A772B. Click Here to view an exploded diagram of your microwaves control sector. The key pad will be labeled number 2000 on the diagram provided. The control panel will be labeled 2002

Posted on Jun 06, 2010

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Posted on Jan 02, 2017

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Kenmore Elite Microwave Model No: 79080373310 giving E-11 error code


I do not know what an E-11 code is on that unit. But the fact you say no buttons are working gives me a clue that you may have a bad touch panel. Could be a Goofed up Microprocessor on the board. A Lot of units will give a code for a bad pad. If an air pocket in a pad colapses, the microwave thinks you are pushing and holding down a pad, so it will give a error code. An E-11 code may mean a bad touch panel on your unit. Try to unplug the unit, give it a minute and plug it back in, try to set the clock first and see what it does. When setting the clock try all of the number pads and see if they all respond. If one doesnt that mey be your bad pad. Or if a number comes up on its ownwithout pushing it, that pad could be shorted.

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The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

If that doesn't work, leave it unplugged for about 5 minutes.

If it still doesn't work, it may be a controller issue which can be repaired.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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Your wish is my command.

Download it here.

You will need the free Acrobat Reader to view or print it in case you don't have it.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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