Question about Bissell 9500 ProHeat 2X CleanShot Upright Deep Cleaner, Red Berends Vacuum

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Water not dispensing

Cannot get water to dispense when pressing button. Shampoo will come through and suction working, water not dispensing.

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Check the release valve on bottom of clean water reservoir unscrew if needed, once again if your not sure run hot water in the solution tank through the system to help remove old soap residue and always run hot water through to prevent future problems after cleaning carpet and storing.steve

Posted on Jun 07, 2010

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1 Answer

Why isn't shampoo dispensing?


Check your User Guide Page 15. Additionally, check the Lint screen located on the tank lid. Liquid needs to have a clear flow path and a blocked screen will cause a suction to stop the flow. Hope that helped.

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check the linkage between the dispense trigger assembly and the actual shampoo valve

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The shampoo is dispensing too much shampoo, it is empty in no time


Hello There,
Is your machine use the water from the tank at all? If your machine use too much shampoo, my guess is it use less or no water at all. In this case the pump is sucking very little or nothing from the water tank and it does from the shampoo tank.
Please look the attached plumbing diagram. After you opened the unit up, you can follow the tubes and clean the system (solenoid valves but mostly the tubes those involved in the water tank circuit)
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Sorry, I wasn't able upload!

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There are two electrical solenoids inside the hood assembly. One opens to dispense rinse water, and the other dispenses the soap and water solution. It is likely that the soap and water solenoid has failed and will require replacement. A "work around" fix for this is to mix the soap solution in the clear water tank ( 5 oz. of shampoo per gallon of water ), and shampoo that way until the solenoid can be replaced.

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1 Answer

It is not dispensing the shampoo on to the carpet.


Hi,

Firstly, please ensure that there is shampoo in the tank and the tank is correctly and fully inserted. There are 2 ways to dispense shampoo on to the carpet:

1. Use the solution trigger on the underside of the handle (numbered 2 in the picture below)
2. For tough stains use the "Clean Surge" button to dispense extra shampoo (numbered 3 in the picture below

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I haven't had this particular issue (yet... knock on wood!) with my Bissell, but remember that the shampoo will not dispense with no water in the tank (the most common cause of this issue because sometimes you think it has water but it doesn't) or water not flowing through the machine due to clogged sprayers-- another issue-- but since you're getting water on the floor that is not your issue-- or with the handle locked in position. If none of that fixes it, try removing the shampoo container, stand over a sink, and push your finger up inside the grommet where the shampoo container mates with the Bissell. Shampoo should dribble out. If it doesn't, unscrew the grommet (holding the container upside down of course so the shampoo doesn't gush out) and use your finger and running water to try and the grommet cleaned out.

If this isn't helping, it may be that your soap pump or soap dispensing trigger switch are defective.

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MY FIRST QUESTION IS WHAT BRAND OF SHAMPOO ARE YOU USING??? KIRBY IS NOTED FOR REQUIRING ONLY, KIRBY SHAMPOO. PART OF THE REASON IS THAT THEY HAVE A UNIQUE FORMULA THAT WORKS SPECIFICALLY WITH THE KIRBY.
THE OTHER POSSIBILITY IS THE DISPENSER IS PLUGGED AND NEEDS A REAL GOOD CLEANING. ALSO, WHEN APPLYING THE FOAM TO THE CARPET, YOU NEED TO GO REALLY, REALLY SLOW.
THE NARROW BAND OF SUDS DOES INDICATE YOU MAY BE MOVING THE DISPENSER TOO FAST. GOOD LUCK.

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This could be due to dried out soap in the works below the dispenser. Try cleaning the hole, putting plain water in the soap dispenser to clean it out further. You could just put some soap in with the water. Be sure to run lots of rinse water through afterward to clean out the heating unit.

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Probably plugged with soap. Try to clean the hole under the shampoo dispenser. Put plain water in the dispenser and hope it gradually cleans it out.

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